Multi-Level Back Stretcher & Lumbar Support

Thank you for shopping with us! We’re committed to providing you with the best possible service and a smooth delivery experience. Our orders are fulfilled and shipped through CJdropshipping, a trusted global supplier.

🌍 Shipping Locations

We ship to most countries worldwide. However, availability may vary based on the product and destination. If your country is not supported at checkout, please contact us.

⏱️ Processing Time

Orders are typically processed within 1–5 business days.

Processing includes order verification, quality check, and packaging.

🚚 Shipping Time

Estimated delivery time depends on the shipping method selected and destination country:

Destination

Estimated Delivery Time

USA

7–15 business days

UK / Europe

7–20 business days

Canada

10–20 business days

Australia

10–20 business days

Other

10–30 business days

Note: Some delays may occur due to customs, holidays, or unforeseen global events.

🚀 Shipping Methods

We use a variety of trusted shipping options including CJPacket, USPS, DHL, ePacket, and others. The most reliable and cost-effective option will be selected automatically at checkout based on your location and item.

💲 Shipping Fees

Shipping fees are calculated at checkout based on the product weight, shipping method, and destination. Some items may be eligible for free shipping.

🔄 Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can track your order at https://track.4px.com or through CJdropshipping's tracking system.

❗ Delayed or Lost Orders

If your order hasn’t arrived within 60 days (or 90 days for South America), you are eligible for a full refund or reshipment. Please reach out to us with your order number and details.

🧾 Customs & Import Taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Contact - Morderncharm store - Checkout

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at cokpunor@yahoo.com . Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS] If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at cokpunor@yahoo.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us in cokpunor@yahoo.com.

Contact - Morderncharm store - Checkout