Multi-Level Adjustable Back Massager

US

Products will be shipped within 48 hours of purchase. Once your order is shipped, a tracking link will automatically be sent to you via email. If for some reason you do not receive one, please send us an email and we will personally resend it to you.

Delivery between 2-7 business days.

US shipping ( Hawaii, Alaska, Guam and Puerto Rico not included ) is priced by package weight. We do currently offer expedited shipping at checkout. **Please note that Holidays may impact shipping times/rates. See Holiday notices when ordering over National Holidays.***

International Orders + Hawaii, Alaska, Guam and Puerto Rico

Products will be shipped within 2-5 business days of purchase. Once your order is shipped, a tracking link will automatically be sent to you via email. If for some reason you do not receive one, please send us an email and we will personally resend it to you. Shipping prices will vary depending on Country and Region. Duties and Taxes not included and will be the responsibility of the receiving party. **Please note that Holidays may impact shipping times/rates. See Holiday notices when ordering over National Holidays.***

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We have a 30 -day return policy , which means you have 30 days after receiving your item to request a return. (All hand-made items are final sale only)To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at support@vitapaxumco.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special handmade orders or personalized items), and personal care goods (such as beauty products).

We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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