Multi-Functional A5 Organizer

1、How much does it cost shipping?

FREE SHIPPING over US$40

Under US$40 shipping Fee $5.99

2、What types of payments do you accept?

We accept PayPal, Mastercard, Visa, American Express and most credit cards. All payments are safe and secured by encryption, and your card details will not be stored.

3、Do we ship products internationally?

Yes, eStarCase serves as a global provider catering to customers across the world.

4、If I order multiple products, can they be shipped in the same package?

To reduce shipping delay for our valued customers, all products are shipped individually as soon as they are processed for shipping in our warehouse.

5、I’ve put down the wrong shipping info/size order/variant order! What do I do?

Prevention is this best protocol for this scenario. Please triple check that all information submitted is correct when following the purchasing process. If you do happen to make any error, please contact

hello @estarcase.com as soon as possible and we will try and correct the error. As our products are processed the day of the purchase submission, we cannot guarantee your purchase info will be corrected. All customers will be subject to re-purchasing the desired items if an error occurs.

6、Cancellations

Occasionally an item sells out and we may need to cancel your order. If for any reason your item is unavailable, we will notify you by email and you will be refunded in full.

7、How long will it take to receive my order?

About 20-30 days (this does not include any customs delays,weekends, holiday periods and any unforeseen circumstances.)

Processing time: 2-3 business days.(Processing Time is the time from receiving your order to physically dispatching your order.It can be affected by the stock status of individual items, national holidays, etc.Any problem we will contact you in advance,don’t worry.)

Shipping time: 10-15 business days to US, please allow 3-4 weeks shipping to other country.(Shipping times can be affected by variable customs clearance times or public holidays.)

8、How do I track my order?

You will get an e-mail from us telling you that your order has been shipped,and there's a tracking number and tracking website inside of it. You can track through the link in the email.

9、Why I haven't received my parcel yet?

Please contact us Email: hello @estarcase.com

Instagram:@estarcase, @estarcaseshop . we will reply to you in 24 hours.

IMPORTANT:

are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information . Please enter the correct shipping details when checking out. If you realize you have made an error, simply e-mail us at hello@estarcase.com as soon as possible. However there is a 72 hour wait list for email, therefore, if your order has left our warehouse within 72 hours, it is out of our control.

eStarCase is not responsible for destination country tax and/or any duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country.

eStarCase will not be responsible for any Duties, Taxes, or Customs fees under any circumstances.

If the order arrives at your country and...

•The customer refuses to accept the package

•Number of attempts is made in the country of destination to deliver the package.

eStarCase reserves the right to abandon the package(s) and will not be responsible for any refund.

Contact - Estarcase - Checkout

Refund Policy ----- Returns

We can provide refund or free replacement if any quality problem happens within 30 days you receive the parcel. While buyer have to afford postage if return is caused by non-seller reason.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items: Gift cards Downloadable software products Some health and personal care items Customized product To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted (if applicable) Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 30 days after delivery Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello @estarcase.com

Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello @estarcase.com and send your item to: Luo Meng Xue, Phone number: +86 18666551810 , Address: Yi An Kang Di Hua Yuan, No. 63, Guiping Zhong Lu, Guicheng Jie Dao, Nanhai Qu, Foshan City, Guangdong Province, China. 528000

Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Shipping To return your product, you should mail your product to: Luo Meng Xue, Phone number: +86 18666551810 , Address: Yi An Kang Di Hua Yuan, No. 63, Guiping Zhong Lu, Guicheng Jie Dao, Nanhai Qu, Foshan City, Guangdong Province, China. 528000 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. -----

Contact - Estarcase - Checkout