Multi-Functional A5 Organizer

Order Processing Time

All orders are processed within 3-7 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

Order Processing Time

Country

Shipping Time Frame

United States

7-15 business days

United Kingdom & Europe

7-15 business days

Australia & New Zealand

8-15 business days

Canada

8-20 business days

Africa

30-90 business days

Rest of the World

15-90 business days

*Note:1) Our warehouse for the global site is located in Shanghai, China.2) Regrettably, we are unable to offer shipping services to overseas islands in European countries.3) For U.S. orders, tariffs are already included in the shipping fee.4) We offer express shipping to the United States, Canada, and Australia. For U.S. customers, express shipping is $50 USD because of higher tariffs and customs-related costs. For Canada and Australia, express shipping is $35 USD. We ship via FedEx, DHL, or UPS (carrier will be randomly selected), and delivery typically takes 4–7 business days.

Shipping Cost

The shipping fee is $6 USD for United States orders, $8.5 USD for Indian orders, $6.5 USD for Europe orders, and $7 USD for the rest of the world . We also offer free shipping for orders over $59 USD . Express shipping costs $70 USD for orders shipped to the United States, and $35 USD for orders shipped to Canada and Australia.

Order Confirmation & Tracking

You will receive an Order Confirmation email once your order has been placed successfully. We will also send you a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 3-5 business days and you can track it at https://www.17track.net/en

Customs, Duties, and Taxes

We pre-pay VAT/customs taxes for all packages delivered to European Union countries. For the other countries, unfortunately, we are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us immediately at support@soto-studios.com, we can assist you with the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Lost Package

After the tracking shows the package is delivered to the shipping address entered on the order, we are not responsible for any stolen or lost packages. If your package loses tracking on the way to its destination for more than 5 days, please contact us with your order information at support@soto-studios.com.

Cancel/Change Order

Unfortunately, we are not able to cancel or change orders after they have been placed. Our system automatically transmits orders to our warehouses for processing after receiving them. If you need further assistance, please contact us immediately at support@soto-studios.com.

Wrong Shipping Address

If the shipping address on your order is incorrect, please contact us at support@soto-studios.com right away. After the order has been shipped from the warehouse, we are not able to change the address anymore. You will be subject to additional shipping charges for reshipment. The re-delivery takes 7-60 days due to the wrong address. No refunds will be processed during this period.

Please make sure to enter the correct address before checking out your shopping cart.

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Thank you for your purchase. We hope you are happy with our scientific products. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund. Please see below for more information on our return policy.

Returns

All returns must be postmarked within 7 days of the package delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, please email customer service at support@soto-studios.com with your order number and item information. We will send you the return address in the United States after that. Please do not return to the address on the shipping label directly. Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. We cannot take responsibility for any lost or damaged packages during the shipment of your return package.

Refund

After receiving your return and inspecting the condition of your item, we will process your return. Please allow 3 - 5 business days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Exceptions

Please note that items marked ‘FINAL SALE’ are non-returnable. We do not accept returns if there is visible stain, marks, smears, tears, or any damage in the returned item(s) or tags/labels. We do not accept returns if the original tag or label is missing.

For any potential misuse or abuse of our return policies, we reserve the right to refuse service to anyone. If you notice any quality issues with your order, please email us at support@soto-studios.com.

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