Minecraft - Creeper Construction Kit

Pre-Order Policy for Collecteebles

1. Definition of Pre-Order:

•A pre-order is a purchase made for an item that is not yet available for immediate delivery/pickup but will be released or restocked at a later date.

2. Placing a Pre-Order:

•Customers can place pre-orders for items on the Collecteebles website or in-store by paying the full price of the item at the time of placing the order.

3. Cancellation Policy:

•If a customer wishes to cancel a pre-order, they must do so within 24 hours of placing the order to receive a full refund.

•After 24 hours, a 10% cancellation fee will be deducted from the refund amount.

4. Refund Process:

•Refunds for canceled pre-orders will be processed within 7-10 business days from the date of cancellation.

•The refund amount will be the total paid minus the 10% cancellation fee.

5. Communication with Customers:

•Collecteebles will notify customers via email about the status of their pre-orders, including any delays in release or restocking dates.

6. Availability Guarantee:

•While Collecteebles strives to fulfill all pre-orders, on time, there may be instances where an item becomes delayed due to distribution, courier or logistical errors.

7. Modification of Pre-Orders:

•Customers can modify their pre-orders (e.g., change quantity) within 48 hours of placing the order without incurring any additional fees.

8. Terms and Conditions Acceptance:

•By placing a pre-order with Collecteebles, customers agree to abide by the terms and conditions outlined in this policy.

Contact - Collecteebles - Checkout

We have a 30-day online only return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unopened, unused, with tags, and in its original packaging. You’ll need the receipt as proof of purchase for in store refunds. To start a return, you can contact us at hello @collecteebles.co.uk . Please note that return requests will need to be sent to this address before returning the item(s) If your return is accepted, return postage is at the expense of the buyer and is not reimbursed nor is the initial shipping fee. Refunds incur a 10% fee and will be deducted from your refund total You can always contact us for any return question at hello@collecteebles.co.uk. Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items Any items with factory defects such as miscuts, printing errors, missing packs within sealed products, interior damage to products such as bends that are out of our control, single cards and/or counter items are sold ‘as seen’. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items, gift cards or any single cards. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@collecteebles.co.uk.

Contact - Collecteebles - Checkout