Memory Foam Lumbar Support Cushion

•At Active Health Gear, we are committed to providing you with the best shopping experience. Our shipping and handling policies ensure that your orders are processed, shipped, and delivered efficiently. However, because the majority of our warehouses are internationally-based, our shipping times can vary and we are therefore unable to offer next-day delivery.

Please review the following sections for detailed information on our processes.

Processing Time

Order Confirmation: Once you place an order, you will receive an order confirmation email within minutes. Our team will then start processing your order.

Order Processing: All orders are processed within 1-4 days. During peak seasons or holidays, processing times may be slightly longer. We strive to ensure your order is prepared and dispatched as quickly as possible.

Order Verification: If any issues arise regarding payment verification or shipping address confirmation, we will contact you promptly to resolve these matters, which may affect processing times.

Shipping Time

Standard Shipping: Standard shipping typically takes 10-15 days for delivery within the continental United States (excluding Alaska) and Canada. For international orders, delivery times may vary between 15-20 days depending on the destination.

Expedited Shipping: Not available at this time.

International Shipping: Not available at this time.

Tracking Your Order

Tracking Number: Once your order is shipped, you will receive a shipping confirmation email that includes a tracking number. This will allow you to track your package throughout its journey. Please note that while the majority of our shipping companies provide a tracking service, we cannot guarantee it in all cases.

Shipping Carrier: We partner with reliable carriers such as USPS, UPS, FedEx, DHL, Purolator and Canada Post (and others) to ensure your package is delivered safely and on time. The carrier information will be included in your shipping confirmation email.

Additional Information

Shipping Costs: Shipping costs are calculated based on the weight and dimensions of the items, as well as the shipping method selected at checkout. Any applicable fees will be displayed before you complete your purchase.

Order Issues: If you encounter any issues with your order, such as delays or missing items, please contact our customer support team at info @activehealthgear.com. We are here to help resolve any problems promptly.

Contact Us

If you have any questions or need further assistance regarding shipping and handling, please do not hesitate to contact us . Our customer support team is available to assist you.

Thank you for shopping with Active Health Gear! We appreciate your business and strive to provide you with the best possible service.

Contact - Active Health Gear - Checkout

At Active Health Gear, our commitment to sustainability is at the core of everything we do. In line with this, we have adopted a unique approach to handling returns that minimizes our carbon footprint and environmental impact.

Sustainable Refund Policy

Rather than returning items, we offer a full refund upon request. Here’s how it works:

Request a Refund: If you are not satisfied with your purchase, simply contact us at info@activehealthgear.com, within 14 days of you original purchase date, with a picture of the item and the reason why you are dissatisfied with the product.

Refund Processing: Once we receive your request and verify your information, we will process a full refund to your original method of payment.

Keep or Donate: After receiving your refund, you have the option to keep the item or donate it to a local charity or someone in need. This approach helps reduce the environmental costs associated with shipping returns and ensures that products do not go to waste.

Why This Approach?

Traditional return processes involve multiple shipments, which contribute significantly to carbon emissions. By eliminating the need for returns, we not only simplify the process for our customers but also take a proactive step towards protecting our environment.

This policy allows us to maintain high customer satisfaction while promoting a sustainable business model. We encourage our customers to consider the positive impact of this approach on the environment and appreciate your support in our efforts to make a difference.

Warranty

At Active Health Gear, we strive to offer the highest quality products. While we don't provide direct warranties on all items, we adhere to the warranty policies set by the manufacturers. For any warranty claims or issues, we recommend reaching out to the product's manufacturer for the best support and resolution. We're here to assist if you need guidance throughout the process!

Thank you for choosing Active Health Gear and joining us in our commitment to sustainability. If you have any questions or need further assistance, please don’t hesitate to contact our customer support team .

Contact - Active Health Gear - Checkout