WinnowMarket

LED Motion Sensor Night Light Bedside Battery Powered Wireless Lamp

£6.00
Simples Market
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Delivery from Simples Market

Simples MarketLast Updated: June 3, 2026

This Shipping & Delivery Policy explains how Simples Market handles order processing, shipping, delivery estimates, tracking, delays, customs fees, and delivery-related issues.

By placing an order with Simples Market, you agree to the terms listed below.

1. Shipping and Fulfillment

Simples Market operates an online retail store and uses domestic and international fulfillment partners to process and ship customer orders.

Orders may ship from:

Domestic fulfillment locations

International fulfillment partners

Supplier warehouses

Logistics hubs

Carrier facilities

Because products may ship from different locations, items from the same order may arrive in separate packages and at different times.

2. Shipping Locations

Simples Market primarily ships to customers within the United States.

We may also ship to select international destinations, including parts of Europe, depending on product availability, supplier coverage, shipping carrier service, and checkout eligibility.

If a product cannot be shipped to your location, you may be notified during checkout or after order review. In that case, the order may be canceled and refunded.

3. Order Processing Time

Orders are usually processed within 1–2 business days.

Processing time may be longer during:

Holidays

High order volume

Supplier delays

Payment review

Fraud-prevention review

Product availability checks

Business days are Monday through Friday, excluding public holidays.

4. Order Cancellation and Modification Window

You may request a cancellation or order modification within 12–24 hours after placing your order.

Cancellation or modification is only possible if the order has not already been confirmed, processed, fulfilled, or shipped.

Once an order has entered fulfillment or a tracking number has been created, it cannot be canceled or modified. After delivery, you may request a return under our Returns & Refund Policy.

5. Delivery Estimates

Delivery times shown on our website are estimates only and are not guaranteed.

Most orders arrive within 7–25 business days, depending on the product, supplier, destination, and shipping carrier.

Some orders, especially international orders, may take longer because of customs inspection, carrier delays, or global shipping conditions.

6. Multiple Packages

Your order may arrive in more than one package.

This can happen when:

Items are shipped from different suppliers

Products are stored in different warehouses

Items require different shipping methods

Some items are ready to ship before others

Each package may have a separate tracking number and may arrive on a different day.

7. Shipping Fees and Free Shipping

Simples Market may offer free shipping promotions for certain locations, products, or time periods.

When free shipping is available, it will apply only to eligible orders, products, destinations, and dates shown on our website or at checkout.

If your order does not qualify for free shipping, the shipping cost will be shown at checkout when applicable.

Free shipping promotions may change, expire, or be removed at any time.

Current promotion example:

Free Shipping to the U.S. & Europe Until June 24

8. International Shipping

For international orders, shipping availability depends on the product, supplier, carrier, and destination country.

International customers are responsible for any customs duties, VAT, import taxes, brokerage fees, local fees, or other charges required by their country.

These charges are not controlled by Simples Market and are not refundable.

Orders refused, abandoned, or returned because of unpaid customs fees are not eligible for refund, replacement, or store credit.

9. Tracking Information

Once your order ships, tracking information may be sent to the email address used at checkout.

Please allow 24–72 hours for tracking information to update after it is created.

Tracking updates may vary depending on the carrier, product, destination, and shipping method.

Some packages may show limited tracking updates while in transit, especially international shipments.

10. Shipping Delays

Shipping delays may happen and are sometimes outside our control.

Delays may be caused by:

Carrier delays

Weather

Customs inspection

High order volume

Supplier processing delays

International logistics

Incorrect address information

Holidays or peak seasons

Events outside our control

Shipping delays do not automatically qualify for immediate refund or cancellation once the order has shipped.

If your package is significantly delayed, contact our support team and we will review the issue.

11. Address Accuracy

Customers are responsible for entering a complete and accurate shipping address at checkout.

This includes:

Full name

Street address

Apartment, unit, or suite number

City

State or region

ZIP or postal code

Country

Phone number when required

Simples Market is not responsible for delivery failure, lost packages, returned packages, or delays caused by incorrect or incomplete customer-provided information.

Address changes are not guaranteed after the 12–24 hour cancellation or modification window.

12. Refused, Unclaimed, or Undeliverable Packages

Orders may not be eligible for refund, replacement, or store credit if they are:

Refused by the customer

Unclaimed at a carrier facility

Returned to sender because of customer inaction

Returned because of an incorrect or incomplete address

Returned because customs duties, VAT, or import fees were not paid

Undeliverable due to customer-provided information

13. Lost, Stolen, or Missing Packages

If tracking shows that a package was delivered, Simples Market is not responsible for theft, loss, or disappearance after confirmed delivery.

Customers should check with household members, neighbors, building staff, the local carrier, or delivery location if tracking shows delivered but the package is missing.

If a package has no tracking updates for more than 35 consecutive business days, please contact us for a delivery review.

Depending on the case, Simples Market may offer a replacement, refund, store credit, or another suitable resolution.

14. Damaged Items During Shipping

If your item arrives damaged, defective, or incorrect, you must contact us within 7 calendar days of delivery.

You must provide:

Order number

Email address used at checkout

Clear photos or video proof

A short explanation of the issue

If approved, Simples Market may provide a replacement, refund, store credit, partial refund, or another suitable resolution.

15. Contact Information

For shipping-related questions, contact us with your order number:

Email: TECHSERVICES@SIMPLESAGENCY.COM Phone / WhatsApp / Telegram: +1 401 441 7732Location: Providence, Rhode Island, USA

Response time is usually 24–72 business hours.

16. Policy Updates

Simples Market may update this Shipping & Delivery Policy at any time.

Any changes will become effective once posted on our website.

17. Final Agreement

By placing an order with Simples Market, you confirm that you have read, understood, and agreed to this Shipping & Delivery Policy.

Contact - Simples Market - Checkout

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Returns from Simples Market

Simples MarketLast Updated: June 3, 2026

This Returns & Refund Policy explains how Simples Market handles returns, refunds, replacements, cancellations, and customer support requests for purchases made through our store.

By placing an order with Simples Market, you agree to the terms listed below.

1. Return Window

We accept return requests within 12 calendar days from the date your order is delivered.

To qualify for a return, the item must be unused, undamaged, unopened when applicable, in original condition, and in its original packaging. Some products cannot be returned for health, hygiene, and safety reasons, including used underwear and opened makeup or personal care items.

2. Return Approval Required

Before sending any item back, you must contact our support team and receive return approval.

Do not mail any product back without written approval from Simples Market. If your return is approved, we will provide return instructions.

Unauthorized returns, returns sent to the wrong address, or returns sent without approval may be rejected.

3. U.S. Return Shipping

For domestic U.S. orders, Simples Market provides one free return shipping label per customer every 30 days.

After one free return within a 30-day period, the customer is responsible for return shipping costs.

To help prevent policy abuse, customers may request up to four returns per month. Any return request beyond this limit may be refused.

4. International Return Shipping

For orders delivered outside the United States, customers are responsible for all return shipping costs.

This includes:

Return shipping fees

Tracking fees

Insurance fees

Customs duties

Import taxes

Any other return-related charges

Simples Market does not provide prepaid return labels for international returns.

Original international shipping charges, customs fees, import taxes, and similar charges are non-refundable.

Because international return shipping can be expensive, we recommend contacting our support team first so we can review possible solutions before you ship the item back.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 calendar days of delivery.

You must provide:

Your order number

The email address used at checkout

Clear photos or video showing the damage or defect

A short explanation of the issue

If your claim is approved, Simples Market may offer a free replacement, store credit, or another suitable resolution.

For approved damaged or defective item claims, a physical return may not be required.

6. Refund Options

If your return is approved after inspection, Simples Market may issue one of the following:

Refund to your original payment method

Store credit

Replacement item

Partial refund, depending on the situation

Refunds to the original payment method usually take 5–10 business days to appear on your statement after approval.

Store credit may be issued after the returned item is received and approved.

7. Inspection of Returned Items

All approved returns are inspected after they are received.

A return may be rejected if the item is:

Used

Damaged by the customer

Missing parts or accessories

Not in the original packaging

Different from the item originally shipped

Returned without approval

If a return is rejected after inspection, no refund or store credit will be issued.

Non-Returnable Items

For health, hygiene, and safety reasons, some items cannot be returned once they are used, opened, worn, damaged, or removed from their original sealed packaging.

Non-returnable items include, but are not limited to:

Used underwear, lingerie, swimwear, socks, or other intimate clothing

Opened or used makeup, cosmetics, skincare, haircare, or beauty products

Opened personal care or hygiene items

Used bedding, pillows, towels, or similar fabric items

Opened baby care, pet care, or health-related products

Items that have been washed, worn, altered, stained, scented, or damaged

Items missing original packaging, tags, accessories, or protective seals

Clearance, final sale, or special-order items, when clearly marked as final sale

If an item arrives damaged, defective, or incorrect, please contact us within 7 calendar days of delivery with photo or video proof. Approved damaged or defective item claims may qualify for a replacement, store credit, refund, or another suitable resolution.

8. Order Cancellations

You may request to cancel or modify your order within 12–24 hours after placing it.

Cancellation or modification is only possible if the order has not already been confirmed, processed, fulfilled, or shipped.

Once an order has entered fulfillment or a tracking number has been created, it cannot be canceled. After delivery, you may request a return under this policy.

9. Incorrect Address, Refused Packages, and Unclaimed Orders

Simples Market is not responsible for orders that are delayed, lost, returned, or undeliverable because of:

Incorrect shipping address entered at checkout

Missing apartment, unit, or suite number

Customer refusal of delivery

Customer failure to pick up the package

Carrier inability to deliver due to customer-provided information

These situations are not eligible for free replacement, refund, or store credit unless approved by Simples Market.

10. Shipping Delays

Delivery dates shown on our website are estimates only.

Shipping delays caused by carriers, weather, customs, high order volume, incorrect address details, or other issues outside our control do not qualify for immediate refunds.

If your order is significantly delayed, please contact our support team and we will help review the situation.

11. Product Details and Customer Responsibility

Before placing an order, customers are responsible for reviewing:

Product title

Product description

Size

Color

Quantity

Compatibility

Measurements

Shipping information

Returns caused by misunderstanding clearly listed product details may still be handled under the standard 12-day return policy, but they may not qualify as damaged or defective claims.

12. Color and Minor Appearance Differences

Minor color differences, lighting differences, screen display differences, small measurement variations, or minor cosmetic variations do not count as defects.

However, eligible items may still be returned under the 12-day return policy if they meet all return conditions.

13. Non-Refundable Costs

The following costs may be non-refundable:

Original shipping fees

International shipping fees

Customs duties

Import taxes

Shipping protection fees

Special service fees

Return shipping costs, unless covered by our U.S. return shipping rule

14. How to Request a Return, Refund, or Replacement

To request help, contact Simples Market support and include:

Your order number

The email address used at checkout

A clear explanation of the issue

Photos or video proof, if the item is damaged or defective

Support requests must be sent through our official contact channels.

15. Processing Time

Approved returns, refunds, replacements, or store credit requests are usually processed within 5–10 business days after review.

This does not include shipping transit time, bank processing time, or carrier delays.

16. Contact Information

For return, refund, replacement, or order support, contact us at:

Email: TECHSERVICES@SIMPLESAGENCY.COM Phone / WhatsApp / Telegram: +1 401 441 7732

Response time is usually 24–72 business hours.

17. Payment Disputes

We encourage customers to contact Simples Market first before opening a payment dispute or chargeback.

Our goal is to review the issue and provide a fair solution whenever possible.

18. Policy Updates

Simples Market may update this Returns & Refund Policy at any time.

Any changes will become effective once posted on our website.

19. Final Agreement

By placing an order with Simples Market, you confirm that you have read, understood, and agreed to this Returns & Refund Policy.

Contact - Simples Market - Checkout

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