Keychron Coiled Aviator Cable 8K

Where the package ship from?

Most package ship from China, some popular products ship from Poland warehouse, Spain warehouse or Amazon Germany.

When will you ship the item?

If the shipping warehouse is in Spain, the ETA is 2 to 3 business days. If the shipping warehouse is in Germany or Poland, the ETA is 2 to 5 business days.

If the shipping warehouse is in China,we‘ll ship the item in 2-3 business days and upload the tracking number ASAP, but the time of delivery depends on local delivery speed and customs clearance, which we cannot fully control. The ETA is 6-15 working days. But in the event of natural disasters or other uncontrollable factors, it may take more time.

Where we can ship to?

We can ship to Spain, Germany, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland, Turkey, Denmark, we can't ship to BFPO/POBOX and remote area. For Spain, we can't ship to Balears Province, Las Palmas, and Santa Cruz de Tenerife. We can't ship to any island address in Europe.

Norway and Turkey need to fill the TAX NUMBER, Otherwise, logistics cannot create the shipping lable.

Can you declare the parcel as a gift?

No, sorry the courier service does not accept declare as a gift for customs clearance.

VAT or import tax included?

The item display price excluded tax, if you are from European Union countries, the tax will auto calculate when checkout, please enter your VAT number at address 2, due to the different country tax rate is difference, the tax value depend on your destination country. We pay for the import tax when the package shipped, please let us know if the customs reach out for anything, we may provide our suggestion if possible.

If you have further questions, please feel free to email us at support@keychron.fr, thank you.

Additional notice about shipping

This is the client’s responsibility to help for successful order delivery. There are several situations that the parcel will be returned to the shipping company’s country of origin warehouse:

-We will contact the client ASAP once we receive any notification from our shipping company that your parcel is stuck in the customs due to any custom clearance reasons. If the client does not provide any necessary information within 48 HOURS that is required by the customs (such as tax payment) in a timely manner. The parcel will be returned to the shipping company’s country of origin warehouse. If the client wants to re-ship the parcel, you may need to pay an additional fee (according to the bill from our shipping company). If you decided not to get the parcel at your own discretion, you may need to carry the burden for return shipping cost (according to the bill from our shipping company). We will refund retail price(not included extra shipping cost if paid when you placed your order) after the deduction of the return shipping cost.

-We will contact the client ASAP once we receive any notification from our shipping company that either delivery address or phone number is incorrect. However, if the client does not reply to our inquiry promptly, it will lead to the failure of the parcel delivery. The client may need to carry the burden of additional cost for re-delivery.

-After customer received the product, if it is not related to product quality problem and the customer wants to return the product, the customer needs to request it within 7 days upon product/parcel arrival, and the customer needs to cover the return shipping cost. Once we received the product in our warehouse, we will issue a refund for the product cost via Stripe.

- If it appears as "Delivered" on courier's website (e.g.: DHL) for more than 1 (one) month, the delivery details on courier's website will be deleted. The courier will not provide any compensation to us for these order, that's why we can't provide any refund if the client does not inform us to investigate the parcel via email 1 (one) month after it has been "Delivered" on courier’s website.

- To avoid return of shipment, customers are required to provide full name in the information form. The cost of the return will be the responsibility of the customers if the name in the form is incomplete.

For additional questions, shoot us an email at support@keychron.fr

Contact - Keychron France - Checkout

Return of the product also depends completely on the warranty of the product. We do not accept a random return of products unless there is a quality issue which we cannot solve. If you do return the products randomly, we will not offer any refund.

If you have a q uality issue to report , you can write us an email at support@keychron. fr and we will suggest you solutions. If we feel that the issue needs to be checked by the tech team, we will inform you to return and we will offer you a replacement product. You can email us and we can provide you with the return shipping address of our warehouse based on your location.

Don’t like the product and want to return it.

According to our warranty policy, if it is not related to product quality problem , and the customer wants to return the product, the customer needs to request it within 7 days upon product/parcel arrival, and the customer needs to pay the return shipping cost, as we’re not able to request return shipping label from courier partner at the moment, the return cost need you to check with the courier of Postal service, and please, you must inform us the tracking number once you shipped out the return product. Once we received the product in our warehouse, we will issue a refund for the product cost only (we will not cover the shipping cost from and to Keychron warehouse). You can email us at support@keychron. fr and we can provide you with the address to our warehouse where you can return the product.

Received wrong layout/version

If you find that the product layout or version you have received is not what you ordered, please provide an image of the product and tracking number written/printed on paper. Email this to us at support@keychron.fr within 7 days after the order has been delivered to you.

Order cancellations

If you have notified us of order cancellations, but the product has already been shipped out, you will have to reship the product back to us at your own expense in case you still do not want it. Once it goes out of our warehouse, we cannot cancel your order.

Refunds (if applicable)

We offer refund/replacement only once we have received the product. It generally takes up to 7 working days for the refund to process. Refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@keychron. fr .

Contact - Keychron France - Checkout