Jamon Serrano

Pickup & Shipping

Store Pickup

We welcome walk-in customers or you can place an order ahead of time for pickup at either of our locations.

Online ordering is available 7 days a week, with pickup available Monday–Saturday from 10:30am–5:30pm. We are closed Sundays and most holidays.

Orders placed online or by phone require at least 1 hour of processing time. Platters require 24 hours’ notice. During busy periods, additional time may be needed. We are unable to provide drive-up service, so please place your order in advance.

To place an order by phone, please call the appropriate location:

•Fairfield: 203.292.8194

•Greenwich: 203.340.9227

Please do not leave orders on voicemail. If the line is busy, we are assisting another customer, please try again or use our online ordering system.

Shipping

We require 24 hours to process shipping orders. Each order is carefully cut, wrapped, packed, and shipped directly from our shops.

Orders ship Monday–Wednesday to help ensure perishable products arrive fresh and do not sit in transit over the weekend. Orders placed Wednesday–Sunday will ship the following Monday. Holidays and peak periods may affect processing and delivery times.

All shipments are sent via UPS Signature Release. Because our products are perishable, orders are packed to arrive within 1–2 days and are shipped in insulated boxes with ice packs. Melted ice packs are normal and do not indicate spoiled cheese—simply refrigerate your order upon arrival. Please be sure you are home to collect the package from the doorstep. It cannot sit outside all day in the heat.

Please note:

•We do not ship fresh cheese, cooked meats such as pât é , spreads, or platters.

•We cannot ship to PO boxes, APO/FPO addresses, Alaska, Hawaii, Puerto Rico, US Virgin Islands, or internationally.

•We only ship within the Continental United States.

Product Availability

We carefully select and maintain the freshest products possible. Due to seasonality and availability, some items may occasionally be out of stock.

If an item is unavailable, we will contact you by phone or email with a comparable substitute option. If you prefer not to substitute, we will remove the item from your order and issue a refund. We do not backorder products.

Thank you for understanding and supporting our commitment to quality and freshness.

Contact - Fairfield Cheese Company - Checkout

We ship perishable products and therefore cannot accept returns. Unlike items with a longer shelf life, perishable items cannot be restocked or resold. Please review your order and corresponding receipt carefully, and if any changes are needed, email laura @fairfieldcheese.com immediately.

If you are not completely satisfied with your order for good reason, please contact laura@fairfieldcheese.com within 24 hours of receipt. We will happily review your order and any reported issues and offer an appropriate resolution which may include replacement of the product in question, credit towards your next purchase, or a partial/full refund. Since we can’t physically assess the product, we may ask that you provide photos of the product label and damage reported.

We guarantee delivery to the address provided when the order is placed/shipped and when retrieved on the guaranteed delivery date.

Due to the perishable nature of our product, we cannot guarantee the condition of the delivery if the address is incorrectly entered, if a change of address isn’t updated prior to the invoice date, if an address is altered while in transit, or if you are unable to retrieve the order on the guaranteed delivery date and did not notify us prior to the order being invoiced.

When placing your order, please enter your shipping address carefully to ensure accuracy and review your receipt/account for any errors. If you enter the shipping address incorrectly when the order is placed, please email help@fairfieldcheese.com immediately for correction.

Should your shipping address change, please update your address prior to the invoice date either via your account or by writing to laura@fairfieldcheese.com. If your package needs to be left at a specific location in your building, please be sure to add this to the driver notes section at checkout or email help@fairfieldcheese.com to update the address.

If your order is returned to us because of an incorrect address provided or refusal of delivery when shipped according to our terms and conditions, we must dispose of the contents, and you will not be refunded. If an order is delivered late due to an incorrect address or if you are unable to retrieve it on the delivery date without prior notification and damages occur, you will not be refunded. If you would like an order that was improperly addressed or not retrieved on the guaranteed delivery date reshipped, you will be charged 50% of the cost for the replacement shipment.

Return/Refund Policy for Cancelled Orders:

Cancellation requests can be made by writing to help@fairfieldcheese.com or by logging into your account at any time prior to the billing date. You are liable for any orders placed or charges that are incurred prior to the cancellation request. If the request for cancellation is made after your order has been invoiced, the request will be processed for the next scheduled invoice.

Return/Refund Policy for Carrier Damaged Products:

We strive to provide a great selection of quality products delivered to your door and guarantee that your order will arrive in great condition when delivered to the address on file and retrieved on the guaranteed delivery date.

While we would love every delivery to arrive on time and without issue, delays or damage can occur once the package is in transit via UPS, which is out of our control due to weather, accidents, etc. In the event of damage caused by improper handling or late delivery, we are happy to file a claim and replace the shipment. We ask that you please email laura@fairfieldcheese.com within one day of receipt to provide a description of the damage and a photo(s) of the order in the state it was received. Claim filing is time sensitive and photos are required in order to show proof of damage.

Substitution Policy:

In the event of unforeseen stock changes, an item may be swapped for another of equal or greater value that may not be reflected on your invoice. While this situation does not occur often, we reserve the right to substitute an item of equal or greater value in your shipment. If there is a question on items received or you feel there is a discrepancy, please contact laura @fairfieldcheese.com within 24 hours of receipt.

Contact - Fairfield Cheese Company - Checkout