Itzy Pal Plush And Teether

UPS Ground Delivery, USPS Priority Mail, and USPS Ground Advantage now available. Live in Chicago? Free In-Store Pickup is available at either of our ENJOY locations. Plus Free Standard Flat-Rate Shipping for orders over $100.

Price for orders under $100 vary based on location/weight of items order. Just enter the SHIPPING ADDRESS at checkout to be shown the estimated delivery times and rates.

Standard flat-rate shipping averages 3-5 business days in transit. This does not include the shipping day and the delivery day. Please note: these estimated times do not include the possible business days for fulfillment of your order. As, on occasion, our orders can fulfill from our 3 different locations in Chicago. But, we pack as fast as we can! We do not pre-print our shipping labels. The tracking number is generated and sent to you at the time the box is sealed and ready to go.

Please note: no delivery times are guaranteed. We are unable to offer refunds for late deliveries. Estimated times in transit will be shown at checkout for each of the available services.

Approximate USPS Priority Mail Shipping times can be viewed here (our shipping zip code is 60625 +please add 1-2 business days ) https://postcalc.usps.com/ServiceCommitments Approximate UPS Ground Shipping times can be viewed here (shipping zip code is 60625+please add 1-2 business days): https://www.ups.com/maps?loc=en_US

FREE In-Store Pickup

Click HERE for Free In-Store Pickup info and “how to” order.

In-Store Pickup at either of our two Chicago locations ( ENJOY Andersonville or ENJOY Lincoln Square ) are available. Most items are available for pickup the next day (same day, if possible). You will receive a confirmation that your order has been received and another 2 emails when your order is available for pickup. If you do not receive an email, please check your SPAM folder.

Contact information - Urban General Store - Checkout

All sales are final.

Exception: This policy does not apply to defective or incorrect items, or shipments damaged or lost in transit. Please see below for details.

Returns and Exchanges

While we want you to be 100% satisfied with your online purchase from Urban General Store, we have suspended our return and exchange policy. We are unable to accept returns or exchanges at this time.

Defective or Incorrect Items

Please inspect your order upon receipt and contact us within 30 days if an item is defective or if you received the wrong item, so that we can make it right for you.

Damaged Items

All shipments are insured. If your order arrives damaged, please contact us within 30 days of receipt and we will initiate a claim on your behalf. Please keep all damaged items and original packaging — on occasion, additional evidence (photos of the damaged item and packaging) may be required to finalize a claim. Damages are resolved by replacement or refund.

Marked as Delivered but Package Not Found / Lost in Transit

If your package is marked as delivered but you haven't received it, we ask that you first allow 24 hours for your order to appear.

In the meantime, please check the following locations where carriers commonly leave packages:

•Mailbox (packages may arrive separately from regular mail)

•Porch, garage, or areas protected from weather

•Out-of-view locations such as under a mat or near a back entrance

•With others in your household

•Building management office (for apartments and condos)

If you have a multi-unit community mailbox and find a key in your regular mail compartment, your package may be in a parcel locker — check the key tag for the corresponding locker number.

If your package has still not arrived after 1–2 business days, please let us know. We will file a service request with the carrier on your behalf.

All shipments are insured through our shipping carrier insurance program. If a package is confirmed lost, we will file a claim on your behalf. Please note that lost-in-transit claims cannot be filed until 20 days from the ship date — this is a carrier insurance requirement.

We will contact you to confirm your shipping address and ask you to affirm the loss via our claims provider's secure online form. Final claim paperwork is completed at the 20-day mark.

If you have a preference for replacement or refund, please let us know when you contact us. Refunds for lost packages are issued once the claim is finalized.

To report a lost package, contact us at:

•Email: shop@urbangeneralstore.com

•Text: 773-275-8600

•Chat: via the chat widget on our website

Rev. June 2026

Contact information - Urban General Store - Checkout