Interactive Baby Stacking Cups

Welcome to MomyMuse! We’re thrilled to offer both digital and physical products to support your parenting journey. Please read our shipping policy below to understand how we deliver your orders

1. Digital Product Delivery

• All digital products (eBooks, guides, printables) are delivered electronically.

• After completing your purchase, you’ll receive an email with a secure download link.

• Please check your spam or promotions folder if you don’t see your email within 15 minutes.

• For any issues, contact us at support@momymuse.com .

2. Physical Product Shipping

We currently ship to most locations within Canada and the U.S.

Processing Time:

• Orders are typically processed within 1-3 business days.

• Custom or personalized products may require additional time.

Shipping Time:

• Standard shipping takes 5-7 business days.

• Expedited shipping options are available at checkout.

Shipping Costs:

• Shipping fees are calculated at checkout based on your location and selected shipping method.

• Enjoy free shipping on orders over $75 (after discounts).

3. Order Tracking

• Once your order has been shipped, you’ll receive a tracking number via email.

• Use the tracking link to monitor the progress of your delivery.

4. Shipping Delays

• Please note that shipping times may vary during holidays or due to unforeseen circumstances.

• If your order is delayed beyond the estimated delivery time, contact us, and we’ll assist you.

5. Contact Us

For questions or further assistance, feel free to reach out at support@momymuse.com .

Thank you for shopping with MomyMuse — we’re excited to be part of your parenting journey!

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at support@momymuse.com . Please note that returns will need to be sent to the following address: TBD depending on your location.If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at support@momymuse.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on digital products, sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@momymuse.com.

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