HAY Loop Stand Dining Table 250cm - Ex-Display

For full details of our delivery options, timescales, and charges — including UK, remote area, and international deliveries — please see our Delivery Information page: https://www.innes.co.uk/pages/delivery-information

If you have any questions about delivery before ordering, please contact us at innesonline@mac.com.

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GOODS MADE TO ORDER – RETURNS THAT ARE NON-DAMAGED

If the customer is unsure as to whether a product is included in this category then the customer should email innesonline@mac.com for clarification.For such items please note that we will not be able to change any such orders, make a refund or exchange any item that has been entered into production as per the customer’s specification.Customers should only order if they are sure that the item and finish is right for the customer’s needs as the customer will not be able to change the order after the item has been entered into production. Also the customer should be careful to check access to their property as delivery is on the basis that the customer has checked the dimensions of the item and that it fits through all doorways, stairwells and within the area of intended use.Innes has no liability for items ordered that a customer no longer requires. Once an order has been processed the customer is liable to purchase the items.

GOODS MADE TO ORDER – DAMAGED OR FAULTY

Please contact us immediately (within 24 hours of package arrival) by calling (01482 649271) or at innesonline@mac.com to discuss our procedures as detailed below and to organise a replacement.

Should an item be received damaged or defective then a replacement will be manufactured and a replacement will be delivered as soon as possible based on the following procedure:

1. If the packaging is damaged when you receive it then please sign as damaged on the courier's receipt.

2. Inspect your purchases carefully immediately upon receipt.3. Any claim regarding an item/s damaged or defective must be made initially by telephone or email, followed by a written claim. At least a couple of photographs should be included to show the damage as well as the packaging.4. In all cases the damaged product(s) must be adequately packed in the original Packaging to prevent further damage before collection and during its return journey to ourselves.

5. As soon as we receive the damaged goods, we will start the process of sorting the replacement (or refunding the cost of the goods if we decide this is a better option. This will include any delivery charges - such as our standard delivery fee (where applicable), but any additional shipping fees (express shipping, overseas shipping etc) would not be refunded. If we decide to offer a refund rather than a replacement, we will provide the refund within 14 days from the return of the damaged goods.

STANDARD ITEMS - DAMAGED OR FAULTY

Please contact us immediately (within 24 hours of package arrival) by calling (01482 649271) or at innesonline@mac.com to discuss our procedures as detailed below and to organise a replacement.

Should an item be received damaged or defective then a replacement will be manufactured and a replacement will be delivered as soon as possible based on the following procedure:

1. If the packaging is damaged when you receive it then please sign as damaged on the courier's receipt.

2. Inspect your purchases carefully immediately upon receipt.3. Any claim regarding an item/s damaged or defective must be made initially by telephone or email, followed by a written claim. At least a couple of photographs should be included to show the damage as well as the packaging.4. In all cases the damaged product(s) must be adequately packed in the original Packaging to prevent further damage before collection and during its return journey to ourselves.

5. As soon as we receive the damaged goods, we will start the process of sorting the replacement (or refunding the cost of the goods if we decide this is a better option. This will include any delivery charges - such as our standard delivery fee (where applicable), but any additional shipping fees (express shipping, overseas shipping etc) would not be refunded. If we decide to offer a refund rather than a replacement, we will provide the refund within 14 days from the return of the damaged goods.

Returns Address:Innes 11-13 The Square Hessle East Yorks HU13 0AF United Kingdom

STANDARD ITEMS – RETURNS THAT ARE NON-DAMAGED

Please contact us within 14 days of receiving your order to discuss a return or exchange in line with the procedure below:1. A written notice of your cancellation is required within 14 days of receipt of your order and the goods are returned in perfect condition in their original packaging within 14 days of receipt of the written notification of the return or exchange of goods along with your order reference number. If the goods are returned damaged, a deduction will be made for the diminished value of the goods.

2. Where items are large or fragile Innes are able to organise a specialist furniture handler for return transit and pass the cost of delivery onto the Customer. This transportation charge will be charged each time the Customer accepts a returns collection date but then subsequently fails to meet.

3. The cost of returning the product(s) will be the responsibility of the Customer, who must insure the transit of the goods.4. As soon as we receive the returned goods in good condition we will start the process of refunding the cost of the goods (minus any delivery charges - if applicable - Our standard delivery fee (where applicable) will be refunded, but any additional shipping fees (express shipping etc) would not be refunded). We will provide the refund within 14 days from the return of the goods in the correct condition for resale. For commercial cancellations, a 20% re-stocking charge may be applied.

5. In all cases the product(s) must be adequately packed in the original packaging to prevent damage. As the packaging is considered to be part of the product for our designer pieces, it must be returned with the product in good condition.

VAT REFUNDS

We are happy to help you process any paperwork regarding claiming back the VAT for any items that are shipped outside the UK and are deemed by the HMRC to be VAT free. There is a £25 fee for processing this paperwork/refund. Please note that by law certain information is required in order for us to refund the VAT element and so please check with us for full details on what is required.

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