Gingham Weekend Duffel

•Orders are shipped Monday through Friday, and are usually shipped from our store within 1-2 business days of your order being placed. You will receive an email when your order has been shipped with tracking information.

Have any questions? Feel free to email us at info@accentshomeandgifts.com or call us at 601.584.4550 with any questions about your order.

•Once the order is shipped, we are at the mercy of the shipping carrier. Please be understanding that while we work hard to get orders to you as quickly as possible, when it moves to the shipping carrier, we must follow their shipping procedures.

•If you have questions about your tracking, here’s a few things you can do:

•Tracking number won’t update- your package may be delayed in transit. Give it a few days to update, and then contact your carrier to locate the package.

•Package says delivered, but you can’t find it- check with your neighbors, family, mailman, front desk and other doors at your delivery address to see if it may have been delivered to the wrong address. If your package doesn’t arrive after a couple of days, reach out to your local carrier.

•Please note that Accents is not responsible for lost or stolen packages. If there are issues with your delivery, you are responsible for working with the shipping carrier to find a resolution or filing a claim.

•Damages

•Once an item purchased in-store leaves our store, Accents is not responsible for the care of that item.

•If you receive a damaged product from a web order, we ask that you follow these instructions:

•Step 1 - Please do not discard the box, any packing, or the broken item

Step 2 - Email a photo of the broken item AND all packaging to info@accentshomeandgifts.com along with your order number.

•Step 3 - Someone will be in touch with you within 1-3 business days with instructions and information on your replacement.

•Once our damage correspondence is complete, and your replacement has been received, you can discard the original item and all packaging. Please understand that we are at the mercy of the shipping companies as we file claims on damaged items. Accents will work diligently to replace your damaged item as quickly as possible.

Contact - Accents Home & Gifts - Checkout

•Returns in store and online

•In-store Return Policy - If you are not completely satisfied with your purchase, please let us know within 14 days of purchase. We will be glad to return your item for store credit or merchandise exchange as long as your item complies with our return policy restrictions.

•Must be returned within 14 days of purchase

•Must be unused and unworn

•Must be accompanied by the original packing and have all its components

•Must have receipt or gift receipt in hand, or purchase record in Accents computer

•Items that do not qualify for returns:

•Personalized items- Jon Hart, Monogrammed items, Baby door hangers, etc

•Sale or clearance items purchased at 50% off or more.

•Special ordered items - items specifically ordered for you.

•Seasonal items including but not limited to Valentine’s Day, Easter, Summer, Fall/Halloween, and Christmas items

•If the purchaser declines to add name and information into the Accents computer, the purchaser understands that the Accents return policy is voided for the transaction in question.

•If you received a gift you aren’t happy with (excluding our registered brides), please don’t procrastinate if you’d like to return the item. We do adhere to our in-store return policy on gifts. To process a return that was gifted to you, we must have a gift receipt or purchase record information noting who gave you the gift.

•Under no circumstances will a refund of your transaction be given. Our return policy is strictly limited to store credit or merchandise exchange.

•Return requests over 14 days will not be entertained.

•Christmas Return Policy -

•For purchases made between December 1 and December 31, the store return policy will be extended to January 15 of the following calendar year.

•The Accents in-store and online return policy will be enforced.

•NO SEASONAL MERCHANDISE qualifies for return or exchange.

Online Return Policy - If you are not completely satisfied with your online purchase, please let us know within 14 days of placing your order. We will be glad to return your item for store credit or merchandise exchange as long as your item complies with our return policy restrictions.

•Must be returned within 14 days of placing your order

•Must be unused and unworn

•Must be accompanied by the original packing and have all its components

•Must have record of purchase in Accents computer

•Items that do not qualify for returns:

•Personalized items- Jon Hart, Monogrammed items, Baby door hangers, etc

•Special ordered items - items specifically ordered for you.

•Sale or clearance items purchased at 50% off or more.

•Seasonal items including but not limited to Valentine’s Day, Easter, Summer, Fall/Halloween, and Christmas items

•Please note that your return/exchange amount will be less your shipping charges, and you are responsible for the return shipping amount. Your replacement merchandise or store credit will be issued when your returned item has been received.

•Under no circumstances will a refund of your transaction be given. Our return policy is strictly limited to store credit or merchandise exchange.

Contact - Accents Home & Gifts - Checkout