Fosi Audio Amplifier Remote Control

1. Shipping Area

We offer free worldwide shipping , except for certain regions such as Ukraine and Russia, where our services are currently unavailable. Customers from these non- shipping areas may not be able to complete the checkout process. If you have access to local logistics solutions, please contact our service team for assistance.

2. Shipping Time & Methods

Order Processing Time: Orders are processed within one business day.

For in-stock orders : Shipping is initiated within 1–2 business days .

For pre-sale orders : Please refer to the product page for the most up-to-date shipping timeline.

If there is any shipping delay caused by inventory issue, we will notify our customer at the earliest opportunity.

The shipping method varies by destination to ensure efficient and reliable delivery. To expedite shipping, we may split orders with multiple items into separate package s. Please note that we do not process orders on weekends. Delivery timelines may be affected by external factors such as weather, traffic disruptions, holidays, customs policies, or other unforeseen events. If your shipment is delayed, please contact our service team for updated tracking info.

Country/Region

Shipping Carrier

Standard Shipping (Free)

Expedited Shipping ($25)

United States

FedEx

3–7 days

N/A

Canada

Canada Post

3–7 days

N/A

United Kingdom

Royal Mail

3–7 days

N/A

European Countries

DHL

3–7 days

N/A

Hong Kong, Taiwan

SF Express

3–7 days

N/A

Other Countries

Other Carriers

5–15 days

3-7 days

3. Shipping Fees & Taxes

Remote Area Fees and Expedited Delivery: Deliveries to remote areas may incur additional fees and extended delivery times. And please note that shipping fee will be calculated at checkout.

Remote Countries with Special Shipping Rates:

For the following remote countries, the shipping fees are as follows:

Standard Shipping (15-30 Days): $25

Expedited Shipping (5-15 Days): $50

Remote Countries: Armenia, Cayman Islands, French Polynesia, Iceland, Montenegro, Bosnia & Herzegovina, Isle of Man, Zambia, British Indian Ocean Territory, French Southern Territories, Madagascar, Réunion, U.S. Outlying Islands.

Taxes for European Union (EU) Countries:

For most products shipped to destinations within the European Union, all applicable taxes are included in the final price displayed at checkout. Customers are not required to pay any additional duties or taxes upon delivery.

Please note that if the customer selects fast shipping at checkout, customs duties or import taxes may be imposed by the destination country. In such cases, the customer shall be solely responsible for the payment and settlement of any applicable charges.

Taxes for Other Countries:

The final price displayed for orders does not include local import duties or taxes. These fees may apply based on the destination country's regulations. We do not collect these taxes and accept no liability for them. For specific tax inquiries, we encourage customers to contact us directly.

For destinations with complex customs procedures, such as South America, Turkey, Mexico, Chile, and Brazil, customers are advised to provide their tax identification number during checkout, as this information is often required to complete the shipping process.

4. Shipping Changes & Order Cancellations

Before Shipping:

If you need to change the shipping address, product models, or cancel an order, please contact our service team at support@fosiaudio.com or call us at +86 13716612254 within 24 hours of placing the order. We’ll promptly assist with making these changes.

After Shipping:

For quality-related issues: Customers are eligible for a full refund or product replacement.

For non-quality-related issues: Customers are responsible for the return shipping fees. Returned items must be unused and in their original packaging.

5. Tracking Your Order

Once the order is shipped, we will provide tracking details to help you monitor the shipment's status.

You can track your package here: 17track.net

If you need assistance with tracking or encounter any issues, please reach out to our customer support team.

Contact - Fosi Audio - Checkout

✓ 30 Days Free ReturnAt Fosi Audio, we always strive for the highest customer satisfaction. If you are dissatisfied with the product or if it has any defects, you can request a return or refund.

Within 30 days of purchase, for any reason whatsoever, undamaged products can be returned for a full refund. Once the returned items are inspected upon arrival at our warehouse, the refund process will be initiated.

Items must be returned in their original packaging. For non-quality-related returns, the buyer is responsible for return shipping costs. Returns that do not meet these requirements may be rejected.

Important Note: We only cover return shipping costs for quality-related issues. If a customer has made more than five (5) return requests, any subsequent return requests will require the customer to cover the return shipping costs. Additionally, a handling and restocking fee may be deducted from the refund.

This policy is designed to promote fair use of our return program and maintain a high standard of service for all customers.

We cover return shipping costs in the following situations:

Defective parts

Damaged equipment

Incorrectly shipped items

Please note: For products purchased through local authorized retailers or physical stores, our 30-Day Free Return program does not apply. If you need assistance, please contact the original point of purchase. All post-purchase services and fulfillment processes remain subject to the policies of the selling entity that completed your initial transaction.

How can I initiate a return or cancel?

•Please contact Fosi Audio customer support to initiate the return. Explain the reason for the return and provide the invoice or screen capture to confirm the order number. customer support email: support@fosiaudio.com WhatsApp: +8613716612254 9:00 – 18:30 GMT+8

•Fosi Audio customer support will provide you with the return address within 1-2 days.

•To expedite the refund process, make sure to send the return notification to Fosi Audio customer support with the following information:

•tracking number

•shipping receipt (If shipping fee refund needed)

•PayPal account (If a shipping fee refund needed)

Cancellation PolicyFree Cancellation WindowYou may cancel your order for a full refund within 24 hours of order placement.Cancellations After 24 Hours.For cancellation requests received more than 24 hours after order placement, the refund will be processed after deducting actual round-trip shipping costs, including both outbound and return shipping fees.

How long will it take to receive the refund?

Once the returned items reach our warehouse, we will promptly process the refund. The refund will be made using the same method as your original payment. The processing time usually takes 3-5 business days.

Contact - Fosi Audio - Checkout