First 5 T-Shirt Pack

SHIPPING TIMES Orders can take up to 3 business days to leave our shop (unless otherwise specified in product description). Please allow up to an additional 3 business days for orders to process during holiday season or major sales times.

INTERNATIONAL ORDERS We DO ship internationally for select items but have limited the options available for carriers due to the unreliability of carriers at this time. The options we have chosen to use for these orders have shown us to be reliable, timely, and allow us options to locate the package in the instance it is not delivered on time. Shipping costs are calculated based off weight and distance and are, unfortunately, out of our control. The shipping charge for your order does not include import duties, tax, VAT, tariffs, or any other fees charged by the carrier for customs clearance. You are responsible for paying these fees upon delivery.Shipping costs cannot be refunded unless a claim is approved for a lost package. Claims take up to 3 weeks to process, and can only be started 30 days after a package has been mailed.

CANCELLATION POLICY We reserve the right to refuse or cancel any order, including after an order confirmation has been sent, if we believe the order involves fraud, unauthorized activity, suspected resale, pricing/availability errors, or other issues affecting fulfillment . When possible, we will attempt to contact you using the information provided at checkout prior to cancellation; however, we are not always able to do so. If we cancel your order, any authorized payment will be voided or refunded in accordance with your payment provider’s processing times. All merchandise sold on this website is intended for personal use only and is not authorized for resale without our prior written consent. If you have questions about an order that has been cancelled, please email us at orders@op-ind.com.

Because we print items to order, orders typically enter the production/print queue within approximately one (1) hour of being placed (often sooner). Cancellation requests made before an order enters the print queue may be approved at no charge. Once an order has entered the print queue or production has begun (including when the item has been printed), cancellations may be subject to a 15% restocking/processing fee , as the item may still be produced and must be handled as inventory.

Pre-orders may be cancelled only while the pre-order window remains open . Once the pre-order period has closed, cancellations and refunds may no longer be available, as pre-order items are produced and allocated based on confirmed orders.

SHIPPING POLICY

Operational Industries LLC is responsible for preparing and shipping your order accurately and on time. Once a package is transferred to the shipping carrier, delivery is managed by the carrier and subject to their policies.

By placing an order, the customer agrees to the terms below.

1) SHIPPING CONFIRMATION & TRACKING

Once your order ships, you will receive an email confirmation with tracking information.

Tracking may take 24–72 hours to update after shipment.

2) DELIVERY RESPONSIBILITY

Once a package is marked “Delivered” by the shipping carrier, it is considered successfully delivered, and Operational Industries LLC is not responsible for:

•stolen packages

•missing packages after confirmed delivery

•carrier mis-deliveries where the carrier confirms delivery

•incorrect delivery due to customer-provided address errors

Customers must ensure their shipping address is accurate and secure.

3) DELIVERED BUT NOT RECEIVED (DNIR)

If your tracking shows “Delivered” but you did not receive the package, you must:

Step 1 — Contact the shipping carrier immediately

File a missing package case with the carrier and request:

case number

GPS delivery coordinates

delivery photo (if available)

•written confirmation of their investigation outcome

Step 2 — Submit that documentation to us

We cannot approve a refund, replacement, or credit without carrier documentation confirming:

•the package was misdelivered, OR

•the package is officially declared lost

Orders marked “Delivered” are not eligible for refunds or replacements without carrier confirmation.

4) LOST PACKAGES (TRACKING STALLED / NO DELIVERY CONFIRMATION)

A package may be eligible for a claim only if ALL conditions below are met:

•Tracking shows no delivery

•Tracking has had no movement for at least 7 days

•The package is within 15–60 days from the ship date

•The customer contacts us within the eligible window

We cannot open claims:

•before 15 days

•after 60 days

•if the customer does not notify us within the claim window

If the carrier confirms the package is lost:

•If items are available, we will reship

•If items are unavailable, we will issue store credit only

5) RETURN TO SENDER

Packages returned to us due to:

•incorrect address

•insufficient address

•failure to collect package

•refusal of delivery

…may be reshipped at the customer’s expense.

Refunds (if approved) will be issued minus the original shipping cost and any return postage charged by the carrier.

6) ADDRESS ERRORS

Customers are responsible for entering the correct shipping address at checkout.

If an incorrect or incomplete address is entered and the package is shipped:

•we are unable to modify or redirect the package

•we are not responsible for loss

•reshipment requires a new shipping payment

7) CHARGEBACKS / PAYMENT DISPUTES

Filing a chargeback without first contacting us and following the steps above may result in:

•denial of future service

•refusal of reshipments

•submission of all tracking + policy evidence to the payment processor

Our tracking records and carrier confirmations are used as primary evidence in dispute responses.

CONTACT

For shipping issues, contact us at:orders@op-ind.com

International orders: All of the above policy applies, except we must wait 6 weeks after the order has been shipped before we can file a claim. We must wait this time period before filing, the claim will be immediately denied if we try any earlier.

Contact - Operational Industries LLC - Checkout

RETURNS, EXCHANGES, REFUNDS, & SHIPPING CLAIMS POLICY

RETURNS

We have a 14-day return policy for t-shirts, hoodies, wall flags, and caps, which means you have 14 days after delivery to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with no signs of wear (fragrances, pet hair, deodorant marks, etc.).

How to start a return

•Go to https://account.operationalindustries.com

Log in and select “Request Return” under your eligible order.

•Or email us at orders@op-ind.com with your order number and return request.

Return fees

•We do not refund original shipping costs.

•A discounted return shipping fee will be deducted from your refund.

•A 15% restocking fee may apply depending on the item/condition.

If your return is accepted, you will receive a refund confirmation via email within 3 business days of us receiving your item. If your return is denied, you will receive an email stating the reason.

Denied returns: We cannot cover postage to return denied items to you. Please check your items carefully before shipping them back.

You can always contact us at orders@op-ind.com with questions.

EXCHANGES

We have a 14-day exchange policy for t-shirts and hoodies only (U.S. orders only). You have 14 days after delivery to request an exchange.

To be eligible, items must be in the same condition you received them: unworn or unused, with no signs of wear (fragrances, pet hair, deodorant marks, etc.).

How to start an exchange

•Go to https://account.operationalindustries.com

Log in and select “Request Return” under your eligible order and leave a note explaining what you’d like to exchange for (size/design).

•Or email orders@op-ind.com with your order number and exchange request.

Exchange shipping

We will send an invoice for a discounted return shipping fee once we receive and approve the returned items. Exchanges are not processed until this invoice is paid.

If your returned items are accepted, you will receive a tracking number for your exchange within 3 business days.

If your returned items are denied, we will email you the reason. We cannot pay to ship denied returns back to you.

Denied exchanges have two options:

•We can send a shipping invoice to return the denied item(s) to you.

•Or we can invoice you for the requested exchange item (discounts still apply), and we will comp shipping to get it to you.

DAMAGES / DEFECTS / WRONG ITEM

Please inspect your order upon delivery and contact us within 7 days of delivery if your item is defective, damaged, or incorrect.

To help us resolve it quickly, include:

•your order number

•clear photos of the item(s) and packaging

•a description of the issue

If approved, we will provide a replacement, store credit, or refund depending on the situation.

NON-RETURNABLE ITEMS

We cannot accept returns or exchanges for:

•sale items

•gift cards

•pre-order items

•used gear

•custom/special-order items

•items fulfilled by third parties

If you’re unsure whether your item qualifies, please contact us at orders@op-ind.com before submitting a request.

REFUNDS

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please note: banks and credit card providers may take additional time to post the refund.

SHIPPING ISSUES / LOST PACKAGES / DELIVERED BUT NOT RECEIVED

DELIVERED BUT NOT RECEIVED

If your tracking shows “Delivered”, the package is considered delivered to the address provided at checkout.

If your tracking shows Delivered but you did not receive your package, you must:

Contact the shipping carrier immediately and open a missing package case

•Request the carrier’s case number and delivery confirmation (GPS/photo if available)

•Send the case number and documentation to orders@op-ind.com

Delivered packages are not eligible for refunds or replacements unless the carrier confirms mis-delivery or loss.

LOST PACKAGES (NOT DELIVERED) — U.S. ORDERS

A package may be eligible for a claim only if:

•it has not been marked delivered, and

•tracking has had no movement for at least 7 days, and

•it is within 15–60 days after shipment, and

•the customer contacts us within the claim window

We cannot file claims:

•before 15 days

•after 60 days

•if the customer does not notify us within the eligible window

If the carrier confirms the package is lost:

•If items are available, we will reship

•If items are unavailable, we will issue store credit for the total order

We must wait for the carrier’s response before issuing any reshipment or credit.

INTERNATIONAL ORDERS

International orders follow the same process, except:

•We must wait 6 weeks after shipment before filing a claim

•Filing earlier will cause the claim to be denied

CARRIER RESPONSIBILITY

Operational Industries LLC is separate from the shipping carrier. We do not have more information than the tracking provided and cannot override, expedite, or change carrier policies.

CANCELLATION POLICY

We reserve the right to refuse or cancel any order (including after confirmation) if we believe it involves fraud, unauthorized activity, suspected resale, pricing/availability errors, or other issues affecting fulfillment. If we cancel your order, any authorized payment will be voided or refunded based on your payment provider’s processing times.

Because we print items to order, orders typically enter production within approximately one (1) hour of being placed (often sooner).

•Cancellation requests made before production begins may be approved at no charge.

•Once an order enters the print queue or production begins (including after printing), cancellations may be subject to a 15% restocking/processing fee.

Pre-orders may be cancelled only while the pre-order window remains open. Once closed, cancellations and refunds may no longer be available.

CONTACT

For returns, refunds, and shipping issues:

📩 orders@op-ind.com

Contact - Operational Industries LLC - Checkout