Fire Box for Small EGG

The Big Green Egg Store accepts and ships orders from customers within the 48 Contiguous United States. Orders delivered in the US cannot be sent to a PO Box, APO or AFO address. Orders from customers outside the US may be placed on the correct Big Green Egg website for the corresponding nation.

The Big Green Egg Store offers standard domestic shipping options and most available items, excluding ceramics, ship by the next day if the order is received by 3PM Eastern Time. Shipping charges and sales tax will be shown before an order is finalized provided that the ship-to postal code is correct. If an item is not available, it will be shipped when it becomes available unless you contact us at (404)-EGG-HEAD [404-344-4323] to cancel the order.

Smaller items from the merchandise store will ship via UPS ground service. Some orders may ship in multiple deliveries, due to size or fragility. Larger items such as Big Green Eggs and EGG Packages may be delivered and set-up from local Big Green Egg dealers or distributors. This only applies to individual consumer orders. Once you have purchased a Big Green Egg Package, a local EGGspert dealer will contact you and schedule your delivery (and assembly if you choose the $149 white glove assembly option) within three (3) business days. In some cases, assembly may happen offsite before delivery. Delivery and White Glove Assembly apply to standard, easily accessible housing or Egg placement locations. Once the item has been assembled, the White Glove fee is non-refundable, as the service has been completed. Additional fees may apply based on special requests, such as remote areas, stairs, or non-standard assembly locations. We recommend considering your housing, preferred Egg location, and any other accessibility or special factors, such as HOAs or building codes, before ordering. Customers can select their preferred delivery method from our online store. While we'll make every accommodation possible, some areas may not be able to support White Glove Assembly.

After an order is submitted, you will receive an e-mail confirmation. You will receive another e-mail confirmation after the order has been shipped. To check the status of your order’s shipping information, be sure to check your email for the tracking number on your Shipping Confirmation.

Shipping for orders placed on BigGreenEgg.com is valid within the 48 contiguous United States only and does not apply to Alaska, Hawaii, or U.S. Territories. Packages and ceramic items (including Pizza Stone) purchased online are not guaranteed for delivery by Christmas. For non-ceramic items, please order by December 15th to receive by Christmas Eve.

SALES TAX (UNITED STATES)

Sales tax is added to most US orders. Big Green Egg collects and pays sales tax to most US states.

Contact - Big Green Egg - Checkout

CANCELLATION POLICY

Orders may be canceled before shipment by contacting our customer service department at (404)-EGG-HEAD [404-344-4323] . Our orders usually ship within a day, therefore you must call as soon as possible to cancel the order. You can cancel your Egg package up to 48 hours after placing the order or until the Egg package is dispatched for delivery. Please do not request cancellations by fax.

RETURN/REFUND POLICY

Big Green Egg Merchandise items are apparel, bar and kitchen, accessories, signage, holiday and specialty items purchased on biggreenegg.com. Simply email your return request with name and order # to Support@biggreenegg.com . You may return any merchandise item within 45 (forty-five) days for refund, store credit if you signed up for an account at biggreenegg.com, or exchange if it is in “resellable” condition. This policy does not include items that have been washed or worn, and it does not include EGG Packages, which have their own return policy. Refunds will be made in the same form as the original payment. Return shipping cost is covered by Big Green Egg. Initial shipping fees are non-refundable.

You can initiate self-service returns for most items at biggreenegg.com/apps/redo/returns-portal/login

Send all returns or exchanges to:

Big Green EggAttn: Returns5088 S Royal Atlanta DrTucker, GA 30084

It is recommended you send all returns back via UPS. Send your package insured and postage paid. No credit or refunds for any merchandise returned after 45 (forty-five) days from purchase. No refunds for original forwarding shipping charges, including refused packages and shipments.

Egg Packages, Eggs, Modulars/Tables, and larger ceramics are items purchased on biggreenegg.com and delivered through the Big Green Egg network of authorized dealers. Simply follow the instructions on your Big Green Egg Order Confirmation email, or email your return request with photographic validation and your order number to Support@biggreenegg.com . No returns or exchanges will be accepted after 45 (forty-five) days of purchase. All returned eggs must be in new, unused, and resellable condition, and Big Green Egg will require photographic validation of condition prior to return approval. EGG package, Egg, and Modular/Table refunds are subject to a $150 re-stocking fee, deducted from your refund. If White Glove assembly was purchased, it is non-refundable, once the Item has been assembled, as the service has been rendered.

Returns are usually processed within 3 (three) business days of receipt. Please allow additional time for processing during holiday seasons. A confirmation email will be sent when the return is processed. If exchanging other items, a confirmation email will be sent when the new order is entered. Once the return request and photos have been submitted and approved, BGE customer support will contact the distributor or dealer. The dealer will contact the customer to arrange a date and time for pickup. Once the Egg package has been returned to the dealer’s location (by pickup or delivery), and there is final verification that the Egg is back in possession, a refund can be processed. Please note, it can take a few days to process through the payment platform. It often takes a customer’s financial institution a few additional days to post the refund into their account.

For warranty claims or concerns after delivery, view our warranty policy https://biggreenegg.com/pages/warranty/ , by contacting a local Big Green Egg dealer, or by emailing Support@biggreenegg.com .

Contact - Big Green Egg - Checkout