Fire Box for Small EGG

360 Grills Shipping Policy

**How We Handle Shipping** We at 360 Grills reserve the right to select the freight carrier for your shipment. Please note that while we choose the carrier (whether it's a standard courier like UPS or FedEx, or a freight carrier), we do not control the shipping companies themselves. Once your shipment is handed over to the delivery company, we cannot change shipping addresses or schedule delivery for a specific day. We can provide estimated delivery times, but these are based solely on the information provided by the delivery company. Should there be any issues with your delivery, please contact us at 832-463-1557, and we will assist you as best as we can.

**Important Information for Large Package Deliveries** Smaller items are typically shipped through UPS or FedEx, while larger items and bulk orders are shipped via freight. Freight delivery is different from standard shipping, so it's crucial that you understand the process and prepare accordingly before delivery day. For more detailed guidance, please refer to our Freight Delivery Help Page or download our handy Freight Delivery Checklist.

- Most freight shipments are delivered on a pallet and are left at the curb. You are responsible for moving the shipment from the curb to your home or backyard.- Most carriers do not call to schedule delivery; however, a few may call to provide an exact delivery window. Typically, you'll receive a tracking number and an estimated delivery date.- The shipping confirmation email will detail the delivery process for your order.

**For carriers that schedule delivery appointments:**- You must be present and provide a signature at the time of delivery.- Delivery is made with a semi-truck equipped with lift gate services.- The shipment is left at the curb, so please arrange for at least two helpers to assist you with moving the shipment to its final location.- When scheduling the delivery window, the carrier will contact the main phone number you provided at checkout. Please ensure this number is the best one to reach you.

Inspect your shipment upon arrival for any missing or damaged items, and note any issues on the delivery receipt. If items are missing or damaged, contact us immediately at 832-463-1557. You have 5 calendar days from the date of delivery to report any damages. If multiple items are damaged, you have the option to refuse the entire shipment. For further details, please refer to our Freight Delivery Help Page or print out our Freight Delivery Checklist.

**For carriers that deliver without an appointment:**- You will not receive a specific delivery day and time window, only an estimated delivery date.- Although a signature is not required at delivery, we recommend being present when your order arrives.- The driver will leave your pallets at the curb, regardless of your presence.

Even if your carrier does not call to schedule a delivery window, we advise you to inspect your shipment for missing or damaged items upon arrival. If you find any issues, please contact us immediately at 832-463-1557. You have 5 calendar days from delivery to report any damage. If multiple items are damaged, you have the right to refuse the entire shipment. For more information, visit our Freight Delivery Help Page or download our Freight Delivery Checklist.

**Shipping to Remote Areas** Deliveries to remote or hard-to-reach areas may incur additional shipping fees, even on orders eligible for free shipping. If your shipping location has known delivery restrictions, a customer service representative will contact you to inform you of any additional charges.

Please note that we may not always know if your area is remote or presents challenges for freight delivery. If you anticipate any issues with delivery to your residence (such as narrow roads, gravel paths, or difficult-to-access locations), it's your responsibility to notify us at the time of purchase. 360 Grills is not responsible for shipping costs on merchandise not delivered due to a carrier's inability to reach a particular location. Additionally, in-home delivery is not included and may not be available even for an additional fee.

**Incorrect Addresses & Failed Freight Deliveries** If a shipment is returned due to an incorrect address, you will be responsible for the shipping costs in both directions. If a freight shipment is returned because the freight company could not deliver to your address, this will be treated as a return, and the order will be subject to our standard return policies.

Contact - 360grills.com - Checkout

360 Grills Return Policy as of 2/8/2024

Customer Service Department Hours of Operation: Monday-Friday between 9-5 CST

REFUND POLICY:

Refunds will not be authorized until the returned item is received and inspected. Your maximum refund eligibility amount will be determined within 2 business days of RECEIPT of the returned item. Your maximum refund amount will be affected by the condition of the returned item and might be less than your full purchase price due to withholding of shipping charges (if applicable) and 20-50% restocking fees (if applicable), according to 360 Grills policies.

Some possible conditions affecting maximum refund and/or application of restocking fees:

• You used or altered the item in any way, including removing/replacing any components.

• You opened a sealed package.

• The item became damaged after you handled it.

• If the returned item is no longer in the exact same condition that it arrived to you.

EXCHANGES:

No exchanges are permitted via 360 Grill’s policies. Items can be reordered through our website at any time before, during, or after a return process is initiated.

STEPS FOR RETURNING YOUR ORDER:

We can process returns and refunds for unused products, returned 30 days from day of delivery.

*If you are returning a product because of our error in your order, we will promptly send you the correct item at no additional cost and we will schedule a pick up and pay for return shipping.

*If you are returning for personal reasons, the original ship cost per restocking fee and return ship cost will be deducted from your refund. Returns are no longer accepted after 30 days of when the order was delivered.

HOW TO RECEIVE A REFUND:

To receive a refund, please make sure of the following:

• To start a return, you can contact us at 360grillsllc@gmail.com. Please note that returns will be sent to different addresses depending on the product that is being returned.

• All returned merchandise must be in a "LIKE NEW" condition.

• The product must be free from damages, scratches, and/or defects.

• All merchandise must not have been installed.

• You must have the original manufacturer packaging for the item (manuals, accessories, packaging materials) and unopened.

• All free or gift items including accessories must be included with your return.

• There cannot be any writing on the original manufacturer's packaging for the item.

• If you want to return without our label, then packages must be sent back by you via a traceable source, such as FedEx or UPS.

FULL REFUNDS DO NOT APPLY IF:

360 Grills reserves the right to refuse a full refund on a returned item if/or:

• The item that has been returned does not match the original item shipped to the customer.

• The returned item is missing parts or the original product’s packaging.

• The item was damaged during the return shipment due to improper or insufficient packaging.

• The item being returned has been used, damaged, or missing items.

• The item has been assembled in a way that would impede proper packaging for return shipping.

• The Shipping company is not able to deliver due to an unauthorized refusal of delivery.

• The address was changed after the order has been shipped.

• The shipping company is unable to deliver on the date that the delivery appointment was made

• The shipping company and 360 grills are unable to get ahold of the customer.

• The order is canceled by the customer after the order has been shipped.

Contact - 360grills.com - Checkout