Face Hydration Essentials Pack

Order Processing

All orders are dispatched from MooGoo HQ within 1 business day of receiving payment.

Free Shipping

All USA orders qualify for Free Shipping. This excludes Hawaii, Alaska, Puerto Rico, Guam, the US Virgin Islands or AE/AP military addresses - these will have a flat $10 shipping fee instead.

We ship your goodies through USPS. You can expect your order to arrive within 5 to 10 working days.

International Orders

If you’re from Australia, New Zealand, the UK, Ireland, Europe, Canada or Malaysia, we have passionate, local MooGoo people in these countries to better look after you. You can place your order from their websites for the best shipping rates, quickest delivery and friendliest customer service.

If you’re from a country not on this list, stay on the Australian website as we take care of all other International orders.

Australia: www.moogoo.com.au

New Zealand: www.moogoo.nz

UK: www.moogooskincare.co.uk

Ireland: www.moogoo.ie

Europe: www.moogooskincare.eu

Canada: www.moogooskincare.ca

Malaysia: www.moogoo.my

Please note, MooGoo is not responsible for any items that may be held within customs. If your order is held in customs, it is the responsibility of the buyer/customer to contact their local customs and organise for their order to clear customs.

Contact - MooGoo USA - Checkout

MooGoo has a 100% customer satisfaction policy. If you’re not satisfied with any product(s) you purchased from our website, we’ll happily organize a refund or exchange.

If you’d like to make a refund or exchange request, please email concernedcow@moogoousa.com with your order number (which can be found in you order confirmation email), the item(s) that you would like to return, and the reason for the return.

One of our friendly Customer Service team members will reach out to you as soon as possible to arrange to have the product(s) returned to us. When returning products, please keep your proof of return (your tracking number) in the event the parcel goes missing in transit.

Requests for returns and exchanges should be made within 60 days of the original order date and the product(s) must be substantially unused.

Cancellations

Should the need arise to cancel an order after you've placed it, we’ll do our best to accommodate your request. Order cancellation is a time-sensitive action, so please get in touch via phone or email us ASAP at concernedcow@moogoousa.com .

Please note, that once your order moves into the processing stage in our warehouse, we may no longer be able to cancel it. Should this be the case, we can help facilitate a return upon delivery.

Contact - MooGoo USA - Checkout