Essentials Kit

Shipping is done international couriers such as Fedex and DHL

For any further questions, you can contact our customer service team on +973 66777600 who will gladly assist you, our working hours are 7am to 6:30pm GMT.

DAMAGED ITEMS

Our utmost priority is to provide you with products that are free from defects and arrive in impeccable condition. In the unfortunate event that your product sustains damage during delivery, we kindly ask you to promptly contact us for assistance.

We would like to emphasize that all sales are considered final. However, should a product arrive damaged, we are committed to making every effort to have it repaired in accordance with the warranty provided for that specific product. Rest assured, we will do our utmost to address any damage-related concerns and ensure your satisfaction.

REFUND POLICY

We currently do not offer refunds on international purchases or limited edition products. In case of an accepted returned item, we are happy to offer you a hassle-free return policy. If you are unhappy with a product, we have several return methods. Please make sure that the product you purchased is in its original packaging and unused, the item has to be sent back to us within 7 calendar days from the date mentioned on the receipt. We can offer you store credit, a refund or a replacement. All refunds will take 7-14 working days to be processed depending on the credit card company; if you return your order directly to our store, we will process your refund immediately for cash purchases (this will take up to 7 working days for bank transfer).

PRODUCTS WE CAN'T REFUND OR REPLACE

We do not offer replacements or refunds on undamaged, used products, items that are not in their original condition and packaging and/or items that were sold on sale. Please provide us with original order reference details to enable us to process the return (order number, product codes or descriptions).

DELIVERY OF YOUR ORDER

•Delivery Costs: The costs of delivery will be as displayed to you on our Site.

•Delivery Date: This information will be displayed to you on our Site.

Delivery Delays:

•if our supply of the product is delayed by an event outside of our control, then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay.

•if no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will notify you of how to rearrange delivery or collect the product.

•ID Requirement Upon Delivery. We may, at our sole discretion, make any inquiry we deem necessary to verify your identity and/or ownership of your financial instruments by requesting that you provide us with further information or documentation, including, but not limited to requesting a form of identification and/or credit card. If we are unable to verify or authenticate any information you provide, we have the right to refuse delivery and cancel the order.

•Delivery to Overseas. Note that you might be considered the importer of record if your order requires delivery to overseas. In such an instance, you are required to ensure that your ordered products can be lawfully imported, comply with all laws and regulations and to pay all fees and customs duties relevant to your purchase.

•Title to Products. A product will be considered owned by you and your responsibility from the time we deliver the product to the delivery address and you have paid for the product.

•Invoice. We will issue an electronic invoice for your purchase and send such an invoice to the email address you provided to us.

Contact - PRJKT8 - Checkout

We have a no refund policy on Limited Editions and International orders and will not issue a refund for the products purchased.

Customer satisfaction is very important to us, our policies are in place to protect customers and reduce risk of damage during shipping to ensure the highest quality, standards, and values that our company believes in.All prices are subject to change due to factors beyond our control, including but not limited to, manufacturer price increases or currency exchange rate fluctuations.

We have a no cash refund policy for all products purchased. We are happy to offer a store credit on selected items and subject to our complete discretion. In case of an accepted returned item, we are happy to offer you a hassle-free return policy. Please make sure that the product you purchased is in its original packaging and unused, the item has to be sent back to us within 7 calendar days from the date mentioned on the receipt. PRODUCTS WE CAN'T REFUND OR REPLACE We do not offer replacements or refunds on undamaged, used products, items that are not in their original condition and packaging and/or items that were sold on sale. Please provide us with original order reference details to enable us to process the return (order number, product codes or descriptions).

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.item. We do not accept returns on sale items or gift cards.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards or limited editions.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Store Credits

Store Credits Upon receiving and inspecting your returned item, we will inform you about the status of your store credit.The only instance where a cash refund will be provided is if the store is unable to honor the sale of the exact agreed-upon product.

Contact - PRJKT8 - Checkout