Elliptical A50

At US Fitness Products, we stand behind the quality of our equipment. Please review the policy below before initiating a return.

Return Eligibility Window

•Returns are accepted within 30 days of delivery or in-store pickup.

No returns will be accepted after 30 days.

Condition Requirements

•Returned items must be complete, undamaged, and include all original manuals, parts, and packaging.

•Items showing damage, missing parts, or excessive wear may be refused and returned at your expense.

Fees, Shipping & Services

Restocking fee: 25% applies to all eligible returns within the 30-day window (opened or unopened).

Return transportation/delivery fee: Due to the complexity, size, and weight of fitness machines, a fee will be charged (or deducted from the refund) to transport the product back to our store or warehouse. The fee is quoted during the Return Authorization process and varies by distance, size, and weight.

Non-refundable charges: Original delivery, assembly, installation, and setup fees.

•If our team must pick up the product, additional pickup logistics charges may apply.

Non-Returnable Items (Final Sale)

For safety, hygiene, and supply chain reasons, the following cannot be returned:

•Free weights (dumbbells, plates, bars, kettlebells)

•Benches, racks, and similar strength equipment

•Accessories (belts, mats, grips, attachments, etc.) unless unopened in original packaging

•Floor models, clearance, discontinued, or pre-owned products

•Special-order or custom-configured products

Damaged or Defective Items

•Please report shipping damage or defects within 7 days of delivery.

•Upon verification, we will arrange repair, replacement, or service at no additional charge.

Cancellations

Before shipment: Orders may be canceled for a full refund.

After shipment but before delivery: Canceled orders are processed as a return and are subject to a 25% restocking fee. No transport fee applies.

After delivery: Orders are processed as a return and are subject to the 25% restocking fee plus the return transportation/delivery fee.

Refund Method & Timing

•Refunds are issued to the original payment method after the product is received at our facility, inspected, and approved.

•Cash purchases are refunded by company check within 30 days of inspection approval.

•If the item fails inspection (missing parts, damage, or signs of use beyond evaluation), the refund may be adjusted or the item returned to you at your expense.

Quick Summary

Order / Item Status

Return Window

Restocking Fee

Transport / Delivery Fee

Order not shipped

Before shipment

0% (Full refund)

No transport fee

Order shipped, not delivered

Up to 30 days

25% restocking

No transport fee

Order delivered

Up to 30 days

25% restocking

Return transportation/delivery fee applies

After 30 days

No returns accepted

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Note: All returns require complete packaging and parts. Fees may be adjusted if items are incomplete or damaged.

Start a Return

All returns require a Return Authorization (RA) before shipping or pickup.

Please contact us with your order number to request an RA and a transportation quote:

Email: returns@usfitness.comPhone: (919) 875-1900

This policy applies to retail customers and may be updated without notice. Your statutory rights are not affected.

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