Elephant Night Light

GENERAL SHIPPING POLICY

Once you have placed an order, we will confirm your order by sending a confirmation email to the address provided at checkout. The order confirmation serves as an invoice and includes your Order Number along with all relevant details concerning your purchase.

We endeavour to dispatch orders within 24 hours of the order being placed. However, during busy periods, it can take up to 2-5 business days to process orders before they are shipped.

Once your order has been processed and its shipment has been confirmed, you will receive a confirmation email containing tracking information. Please refer to your tracking number to track the progress of your shipment.

The cost of delivery will be added to your order total before payment is taken.

All orders are delivered by one of our courier partners and will require a signature on delivery.

Please note that our Free Shipping promotions do not explicitly include all products listed on our online store. When items are not included in the free shipping offer, customers will be able to see such at checkout with the relevant shipping fees displayed.

Upon receipt of your shipment, you must inspect the goods at the time of delivery. Any shortages, defects in the goods, or any other complaint must be communicated to info@timmytoys.co.za in writing with accompanying images within 14 days of the order being delivered. If no notification is received within 14 days, the goods will be deemed to have been accepted and to be in good working order.

If your package shows it was successfully delivered but you did not receive it, please contact us immediately at info@timmytoys.co.za

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Timmy Toys Refunds & Returns Policy

Happy Kids. Happy Parents. Happy Toys!

At Timmy Toys, we want your little ones to have big smiles every time they unwrap something special from us. But sometimes, a toy just isn’t the perfect match — and that’s okay! We’ll make returns and exchanges as smooth and stress-free as playtime.

Oops! Need to Send Something Back?

Don’t worry — we’ve got you! To help us process your return, exchange, or refund quickly, we’ll need a proof of purchase.This includes your order number, purchase date, and item details.

Important: No proof of purchase, no return — so keep your invoice safe.

How to Return Your Toys

If You Shopped Online

Send us a quick email at info@timmytoys.com within 14 days of receiving your order.

Pop these details into your email:

Your order number

Your name & contact info

The item(s) you’d like to return

The reason for the return

We’ll guide you through the next steps — easy peasy!

If You Bought In-Store or From a Stockist

Take the item back to the same store within 14 days.

Can’t make it back? Drop us an email at info@timmytoys.com — we’ll work out the best plan together.

Your Options

Once we receive your toy, you can choose one of the following:

Refund (excluding shipping)

Store Credit (save it for your next adventure!)

Exchange for a different toy, size, or variation (price differences may apply)

To Qualify for a Return:

The toy must be unused, clean, and in its original packaging

Include your proof of purchase

Custom-made, engraved, or personalised toys can’t be returned

Return Shipping

If you’re returning a toy because you changed your mind, you’ll need to cover the return shipping.

If we made a mistake or sent a faulty item, we’ll cover the costs.

We recommend using a tracked and insured courier — the toy is your responsibility until it reaches us.

Faulty or Oopsie Toys

Did something arrive broken, missing parts, or not what you ordered? We’re so sorry! Email us at info@timmytoys.com with:

Your order number

A quick description of the issue (photos help!)

We’ll sort it out fast — replacement, exchange, or refund. Returns for faulty or incorrect items must be made within 30 days.

Where to Return Your Toys (South Africa)

You can return your goodies to any of these spots:

Timmy Toys HQ – Paarl16 Distillery Street, Paarl | Mon–Fri, 9am–5pm

Or, send them via courier. Please include:

Your name

Your order number

Your contact details

Don’t forget to keep proof of postage — just in case.

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