Elementi Plus Meteora Fire Table

We ship to addresses within the contiguous United States. Shipping to Alaska and Hawaii may be available on request.

Shipping costs and delivery services vary depending on the product, size, and delivery requirements. All available delivery options and any applicable charges are shown at checkout.

Delivery Methods

Smaller items are typically shipped via parcel carriers such as UPS or FedEx.

Larger items are delivered via freight carriers and may require a scheduled delivery appointment.

Standard Delivery

Standard delivery is curbside delivery. This means your order will be delivered to the nearest accessible location at your address, such as a driveway, curb, or loading area. You are responsible for moving items beyond this point unless additional services are selected.

Optional Services

For selected products, additional delivery services may be available at checkout, including:

- Inside delivery to your location of choice - Package removal - Professional assembly

Availability and pricing for these services varies by product.

For more information on how Inside Delivery, Package Removal, and Assembly services work, please visit our Inside Delivery & Assembly Services page.

Delivery Timeframes

Estimated delivery timing is shown on each product page.

Processing typically takes up to 3 business days. Delivery times vary depending on product availability, location, and shipping method.

Some products may be made-to-order or special order and may have extended lead times.

Delivery Requirements

Customers are responsible for ensuring that items can be safely delivered to the address provided, including access, space, and suitability.

Large items may require assistance to unload unless additional services are selected.

For freight deliveries and inside delivery services, the delivery team may contact you to arrange a delivery appointment.

Delays

While we aim to meet all estimated delivery times, delays can occur due to factors outside of our control, including carrier scheduling, weather, or supplier delays.

We are not responsible for delays caused by incorrect delivery information or missed delivery appointments.

If you have any questions prior to ordering, please contact our team and we’ll be happy to assist.

Contact - Patio Pelican - Checkout

We want you to feel confident in your purchase. If something isn’t right, we’re here to help.

Returns

We accept returns within 30 days of delivery for eligible items.

To qualify for a return, items must be:

•Unused and unassembled

•In original packaging

•In resellable condition

Return Shipping

Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or incorrect.

For large or freight-delivered items, return shipping and handling costs can be significant. We’re always happy to provide guidance before a return is arranged.

Return Handling & Restocking Costs

For certain large or freight items, returns may incur return handling and restocking costs.

These reflect actual costs associated with return freight, inspection, and reprocessing.

Typical ranges for these costs are between 10% and 25% of the purchase price, depending on the product.

Any applicable costs will always be confirmed before a return is approved, and we will work to keep these as low as possible.

Non-Returnable Items

Some items are not eligible for return, including:

•Made-to-order or custom products

Select large furniture items, including Four Hands furniture, are not eligible for change-of-mind returns once shipped

•Umbrellas, parasols, bases, and mounting accessories

•Items that have been used, assembled, or installed

•Items without original packaging

•Clearance or final sale items

•Trade or commercial orders

For these items, returns are only accepted in the case of damage, defect, or incorrect delivery.

If you’re unsure whether an item is eligible for return, we recommend contacting us before purchasing.

Damaged or Faulty Items

Please inspect your order upon delivery.

If your item arrives damaged or defective, notify us within 48 hours with photos. We’ll resolve the issue as quickly as possible, whether that means replacement parts, a replacement product, or a refund.

Refunds

Refunds are processed once returned items are received and inspected.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to appear.

Cancellations

Orders may be cancelled for a full refund prior to dispatch. Once an order has shipped, it must be handled as a return (where eligible).

Exchanges

If you’d like to exchange an item, our team will be happy to help find the right alternative.

Need Help?

If you have any questions before ordering, we’re here to help you choose the right product for your space.

Contact - Patio Pelican - Checkout