Elementi Meteora Gas Fire Pit Table | Space Grey

Delivery information

At Fireside Boutique, we are committed to delivering your orders quickly and safely. Please read our shipping policy carefully to understand how your purchases will be handled.

Shipping Locations

We currently ship exclusively within the United Kingdom.

We do not ship internationally at this time.

Shipping Rates

All orders qualify for FREE standard shipping within the UK.

No minimum purchase is required, and no additional shipping charges will be applied at checkout.

Order Processing Time

•Orders are processed Monday to Friday, excluding UK public holidays.

•Most orders are processed within 1–2 business days of receipt.

•You will receive a confirmation email when your order is received and another notification once it has shipped.

Estimated Delivery Times

Standard Delivery (FREE): 3–7 business days from dispatch.

Delivery times are estimates only and are not guaranteed. Delays may occur due to:

•Courier issues

•High seasonal demand

•Weather disruptions

•Other unforeseen circumstances

Shipping Partners

We work with trusted UK-based couriers to ensure safe and reliable delivery.

Depending on the product, your order may be shipped:

•Directly from our distribution centre

•From one of our authorised UK-based suppliers

Some orders may arrive in multiple shipments if items are dispatched from different locations.

Tracking Your Order

Once your order is shipped, you will receive a shipping confirmation email with tracking information (if available).

Tracking updates may take 24–48 hours to appear in the courier’s system.

Delivery Issues

If your delivery is delayed, lost, or shows as delivered but you have not received it:

•Check your tracking information and any messages left by the courier.

•Contact us within 3 days of the expected delivery date so we can assist with an investigation.

Address Accuracy

Please ensure that your delivery address is complete and accurate.We are not responsible for delays, lost packages, or non-delivery caused by:

•Incorrect address information

•Incomplete address

•Failure to provide a contact number

Damaged or Incorrect Items

If your item arrives damaged, defective, or is the wrong product:

•Contact us within 48 hours of delivery.

•Include your order number and photos of the item and packaging.

We will arrange a replacement or solution at no additional cost.

Contact Us

For any shipping questions or concerns, please reach our customer support team:

Email: support@firesideboutique.co.uk Phone: 01923 549 110

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At Fireside Boutique, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to make the return process simple and transparent. Please read the policy below carefully before requesting a return.

Eligibility for Returns

We accept returns on most items within 45 days of the delivery date.

To qualify for a return:

•The item must be in unused, unworn, and unwashed condition.

•The item must be returned with all original packaging, tags, manuals, and accessories.

•You must provide proof of purchase (order confirmation email or order number).

Items Not Eligible for Return:

•No items are marked as final sale — every product is returnable unless specifically labeled otherwise.

•Items returned after 45 days of receipt.

•Items not in their original condition (damaged, stained, altered, or missing parts).

Return Shipping

Customers are responsible for the return shipping cost.

We do NOT charge restocking fees.

Please do not send your purchase back to the manufacturer.

How to Initiate a Return

Contact our support team to start the return process:

Email: support@firesideboutique.co.uk

Phone: 01923 549 110, Monday–Friday, 9:00 AM – 5:00 PM

In your message, please include:

•Your full name

•Order number

•Item(s) you wish to return

•Reason for return

•Photos (if applicable)

We will respond with detailed return instructions and the correct return address.

Refunds

Once your return is received and inspected, we will notify you via email whether your refund is approved.

If approved, a refund will be issued to your original payment method within 3–7 business days.

Refund Processing Notes:

•Shipping costs (if any) are non-refundable.

•Depending on your bank or card provider, it may take additional time for the refund to reflect in your account.

Exchanges

We offer exchanges for items that:

•Arrived damaged

•Were sent incorrectly

•Need a different size, color, or variation

To request an exchange, simply contact us at:

Email: support@firesideboutique.co.uk

Phone: 01923 549 110

Exchanges are processed once we receive and inspect the returned item.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please get in touch within 48 hours of delivery.

Provide:

•Your order number

•Clear photos or video of the issue

•A description of the problem

We will replace your item at no extra cost.

Lost or Missing Packages

If your package shows as delivered but you did not receive it, contact us within 3 days so we can work with the courier to investigate.

Cancellations

You may cancel your order within 12 hours of purchase, provided it has not yet been processed or shipped.

Once the order has shipped, it cannot be canceled. You may return the item once received following our standard return policy.

Non‑Returnable Situations

These situations are not eligible for a refund:

•Returns sent back without prior authorization from us.

•Items returned after the 14-day return window.

•Items not in their original, resalable condition.

Contact Information

If you have any questions about returns, refunds, or exchanges, you can reach our customer support team:

Email: support@firesideboutique.co.uk Phone: 01923 549 110 (Mon–Fri, 9am–5pm)

Contact - Fireside Boutique - Checkout