Elementi Fire Birmingham Fire Pit Table

**FREE SHIPPING UK MAINLAND**

Order confirmation

When we receive your order, we provide you with a confirmation email.

When ordering, we pre-authorise your payment method and check our warehouse or suppliers to ensure that your item is available for dispatch.

In the event that your items are unavailable, we remove the pre-authorisation and we will inform you of our actions. When items are available, we process the charges and prepare to dispatch your order.

Where does firepit.co.uk deliver?

We deliver free to mainland United Kingdom.There may be additional charges for the the Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands and Northern Ireland.

Please contact for a delivery quote, either by email sales@firepit.co.uk or by phone 0800 949 4040.

How will my order be delivered?

All orders will be delivered using the fastest, safest, and most reliable methods.

Once we process your payment, we dispatch your items within the delivery time frame stated on the product page.

We will choose the most suitable delivery method and courier after you order. It's not possible to choose a courier or delivery method yourself.

Spring 2021 Delays Possible

We are now in the busy Spring 2021 season.

This year demand is greater than ever and during this period some delays are possible. Please be assured we will do everything possible to get your order out as quickly as possible.

If you have a ordering for a birthday or other significant date you can always contact our team and ask for delivery date advice.

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Thank you for shopping at firepit.co.uk If you are not entirely satisfied with your purchase, we are here to help. Right to Cancel You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you, or a third party other than the carrier indicated by you acquires, takes physical possession of the goods. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement by email to support@firepit.co.uk To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. Once the right to cancel period has expired we may still accept returns, although additional charges will be applicable. However, these regulations do not restrict the statutory right to cancel and do not apply during the 14 days cancellation period. Effects of Cancellation If you cancel this contract during the 14 day cancellation period, we will reimburse all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than – (a) 14 days after the day we receive back from you any goods supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. To Return a Product To Us Please make sure that the product was received by you in the last 14 days. Send an email to info@firepit.co.uk Your email should have the following information so that we can process a return. • Your name • Order reference number • Your Address • Email address • Contact number • Date of purchase • Date the goods were received by you • If you originally ordered multiple items, which do you want to return? When we approve a return, please send the product along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund. Sending A Return Back To Us Some of our products may have delicate physical properties and the transportation of these items is a difficult business. If the item you wish to return has delicate physical properties please make sure that any courier used is aware that the contents of the shipment could contain delicate items. Also, make sure that any courier shipment is fully insured to the value of the shipment (retail price). Damaged Or Faulty Items Received By You If you received a damaged or faulty product, please notify us immediately for assistance. Sale items Sale items can be refunded. Contact us If you have any questions about our Returns and Refunds Policy, please contact us: • By phone: 0800 949 4040 • By email: support@firepit.co.uk

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