EasySMX X05Pro Multiplatform Wireless Gaming Controller with Charging Dock

We strive to deliver your order as quickly and safely as possible worldwide.

📦 Order Processing Time

All orders are processed within 1–2 business days after payment confirmation.

•Processing time: Monday to Friday (China local time)

•Orders placed after Friday 9:00 AM will be processed on the next business day

•Once an order has been shipped, it cannot be modified or canceled

🚚 Shipping & Delivery Time

Estimated delivery time = Processing Time + Shipping Time

Estimated shipping times:

United States: 7–14 business days

Europe: 6–12 business days

Other countries: Varies by destination

👉 For detailed delivery times by country, please visit: https://aknes.com/pages/delivery-time

Please note: Delivery times are estimates and may vary due to customs clearance, holidays, or unforeseen delays.

🌍 Global Shipping

AKNES ships to most countries worldwide.

•Orders are shipped directly from our China distribution center

•We work with trusted carriers such as 4PX and local postal services

•Final delivery is handled by local carriers in the destination country

💰 Shipping Cost

Shipping fees are calculated based on:

•Product weight and quantity

•Shipping destination

•Selected shipping method

You can view the exact shipping cost at checkout after entering your address.

🧾 Customs Duties & Taxes

AKNES currently covers import VAT and tariffs for most countries and regions, helping ensure a smoother delivery experience for our customers.

However, due to customs policies and local regulations, some countries are not included, such as:

•India

•Brazil

•Serbia

•Turkey

•Iran

•ect.

For these destinations, international orders may still be subject to:

•Import duties

•VAT or other local taxes

These charges are not included in the product or shipping price and must be paid by the customer upon delivery.

📍 Address & Delivery Reminder

Please ensure your shipping address is complete and accurate.

•If the package requires pickup, please collect it in time

•If a package is returned due to incorrect address or failure to collect,we will arrange reshipment or refund only after receiving the returned package

📦 Shipping Notes

•Shipping times may vary depending on destination and logistics conditions

•International shipping may take longer for remote areas (up to 4–6 weeks in rare cases)

•Once shipped, tracking updates may take a few days to appear

📩 Need Help?

If you need shipping updates or assistance, please contact our support team anytime.

Contact - AKNES - Checkout

At AKNES, we stand behind the quality of our products and offer a 30-day return policy for your peace of mind.

🔁 30-Day Return Eligibility

You may request a return within 30 days of receiving your order if:

•The item is unused, unactivated, and in original condition

•All original packaging, accessories, manuals, and gifts are included

•You provide a valid proof of purchase (order receipt)

❌ Non-Returnable Conditions

Returns will not be accepted if:

•The request is made after 30 days of delivery

•The product shows signs of use, damage, or modification

•Items are missing parts, packaging, or accessories

•Damage is caused by:

•Misuse or improper installation

•Unauthorized repairs or modifications

•External factors (drops, water, etc.)

•Proof of purchase is missing or altered

⚠️ Non-Quality Returns

For returns due to personal reasons (e.g. “I don’t want it”):

•The buyer is responsible for return shipping costs

•Original shipping fees are non-refundable

🛠️ Defective or Damaged Items

If your item is:

•Defective (confirmed by our technical team), or

•Damaged during shipping

👉 AKNES will cover return shipping costs and provide:

•Replacement or

•Full refund

📦 Return Process

To start a return:

•Contact us at jim@aknes.com

•Provide your order number + issue details

•Wait for return instructions (returns without approval will not be accepted)

💰 Refunds

•Refunds are processed within 10 business days after inspection

•Issued to your original payment method

•Bank processing may take additional time

🇪🇺 EU Customers

Customers in the European Union have the right to return within 14 days without reason (cooling-off period), provided the item remains unused and in original condition.

📌 Important Notes

•Do not send returns without authorization

•“Freight collect” returns will be rejected

•AKNES is not responsible for lost returns without tracking

Contact - AKNES - Checkout