EasySMX® X05Pro Multiplatform Wireless Gaming Controller with Quiet Button

1. Where do we arrange the shipment from?

We have overseas warehouses in the United States and Europe. We will arrange the delivery in time according to the principle of proximity. If the product is sold out or these warehouses are not in stock, we will arrange to ship it in Dongguan. (If you want to know where your package is being shipped from, or if a warehouse near you has it in stock, please contact me before placing an order!)

2. Shipping time and shipping costs

Area

Shipping fees

Shipping time

Europe

Free

5-12 days

Canada, United States, Mexico

Free

3-12 days

Australia, New Zealand

Free

5-12 days

Hong Kong, Taiwan, Japan, South Korea, Malaysia,Thailand, Philippines, Indonesia, Singapore,Vietnam, The United Arab Emirates, Saudi Arabia

Free

5-12 days

Brazil

Free

5-15 days

Others

0KG–0.5KG: 5USD0.501KG–1KG: 10USD1.001KG–2KG: 15USD>2KG: 20USD

5-30 days

Note:

•Because logistics is affected by weather and holidays, sometimes it may exceed the above time range, please understand!

•Warehouse colleagues do not go to work on weekends, so weekend orders will be delayed until Monday delivery!

•Because some countries cannot use our express and standard logistics channels, such as India, Ukraine and other countries, the logistics time will be extended!

3.How will my goods be shipped?

4PX/Yun Express/Singapore Post/USPS/DHL and Other Standard Shipping is our shipping methods.

4.If I order multiple items, will they be delivered at the same time?

We try to ensure that all your items arrive at the same time. Sometimes, our products are not always sent together, because different shipping methods may be used and stock of products may not be available, need to ship from another warehouse, depending on the product.

5.After the package is shipped out, can I change the delivery address of the package?

Unfortunately, once the product is on the road, we will not be able to change the shipment. So please make sure your delivery address is correct!

6.What should I do when I receive a product that is different from the product I ordered?

Please contact us via official@easysmx.com.

7.The product I received is not working properly, can it be replaced?

•Certainly! If there is a problem with the package you received, please contact us in time after you sign for the package!

•After we receive your return package, we will reschedule the delivery to you!

Notes: Due to the different customs policies of each country, customs duties may be charged when we arrange delivery to you, but the customs duties will be very small, thank you for your understanding!

Contact - EasySMX - Checkout

We hope you love what you've ordered!

1.30-Day Money-Back Guarantee for Any Reason

•Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in our warehouse for inspection, the refund process will begin.

•Support refund requests within 30 days. For products more than 30 days after receipt, the buyer’s refund request cannot be processed.

2.How long do I have before making a return, and do I have to pay for shipping?

•You have a max of 30 days to make returns. No returns made after 30 days from the receive date will be accepted.

•For any order, if you choose to reject to sign for the package/order, no fees will be charged. After signing for the product, if you want to return the product for various reasons (except for product maintenance and the received product is damaged!), you need to pay the return shipping fee! (The return shipping fee is charged by the logistics company, you can choose any logistics company as the return channel, this store does not charge any return handling fee)

3.Refunds:

•Refunds will be processed within 7 days after we receive your package. The refund will be issued to your original payment account, as per your request.

•The returned merchandise must be the merchandise sold in our store. If it is not sold in our shop or other counterfeit products, no return or refund will be made!

4.How do I make a return?

•Contact us directly to arrange a return refund! I will send you the return address and contact information!

5.Returns Request：

•Items must include original packaging(We ship all the products in the package)

•For quality related return claims, the buyer is responsible for shipping costs

•For non-quality related return claims, EasySMX refunds the cost of the product itself

•Returns and Refunds may be rejected if items do not meet the above requirements

6.Important Notice:

•Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address on the shipping label we provide even if you are using your own shipping.

•Please make sure you don't include non-EasySMX items by accident in your return package. We will not be responsible for sending back those items to you.

•If you have any issues with your return, you must contact Customer Support within 30 days after your order was first placed.

Contact - EasySMX - Checkout