Down Alternative Pillow Insert

In-stock items arrive within 3-5 days of order receipt via USPS or UPS. Please note, it may sometimes take up to a week for this item to leave our facility. Backordered items will be available to ship on the date noted above.

We deliver within the continental United States, Hawaii, Alaska, Canada and International. If you have questions about shipping or delivery, please contact us.

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We want you to be thrilled with your purchase. If you're not completely satisfied, we’ll gladly offer you an exchange or refund of the merchandise price within 30 days of receipt of product. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at kimberly@squaredcharm.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at kimberly@squaredcharm.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Mud cloth is unique and may have some irregularities on the surface. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Contact - SquaredCharm - Checkout