Pull Up Bar

Last updated: 14 August 2025

We want your delivery experience to be smooth and reliable. This policy explains where we deliver, how long it takes, and what to expect.

1. Delivery coverage

We ship throughout the UK mainland, most of Europe, and select international destinations. Costs and availability are shown at checkout.

2. Processing times

Orders placed Mon–Fri are usually processed within 1–2 working days of payment clearance.

Weekend and bank holiday orders are processed the next working day.

3. Delivery speeds (after dispatch)

Standard UK: 3–5 working days

Express UK: 1–2 working days

European: 5–10 working days

International: Varies by destination and customs

Heavy or bulk orders, such as full plate sets, may require specialist couriers or pallet services. Standard kerbside delivery applies unless stated otherwise.

4. Shipping costs & promotions

Charges are calculated at checkout by weight, size, and destination. Free UK delivery may be available for qualifying orders over a certain value when advertised.

5. Tracking & order updates

You will receive tracking details once your order ships. Multi-package orders may arrive on different days.

6. Delivery issues

Report damage within 48 hours of receipt with photographic evidence. Missed deliveries should be rearranged directly with the courier.

7. Address amendments

We can update delivery addresses before dispatch only. After dispatch, changes must be handled with the courier.

Delivery contact:Email: support@gymplates.co.uk Mobile: +44 7456555672Landline: +44 1514539990

Contact - Gym Plates - Checkout

Last updated: 14 August 2025

At Gym Plates, our goal is to ensure you’re completely satisfied with your purchase of weight plates, lifting gear, and accessories. If an item isn’t quite right, we’ll work with you to resolve the issue quickly and fairly.

1. Return window

You have 180 calendar days from the day you receive your order to request a return.

For non-faulty returns, goods must be unused, in their original packaging, and in a resalable condition.

2. Items that cannot be returned

The following are non-returnable:

Electronic or physical gift cards;

Personalised or custom-manufactured items;

Clearance or “final sale” products clearly marked as such.

3. EU 14-Day Cooling-Off Rights

If you are located in the EU, the Consumer Rights Directive grants you the right to cancel your order within 14 days of receiving it. You will receive a refund including standard outbound delivery fees (if charged). You are responsible for the cost of returning goods unless they are faulty or incorrect. Goods must be returned in the original condition.

4. Faulty, damaged or incorrect items

Your statutory rights under the Consumer Rights Act 2015 apply. If your goods are damaged, defective, or not as described, notify us within 48 hours of delivery (include photos where possible).

If a fault is reported within 30 days, you may request a refund. After 30 days, we will first offer a repair or replacement.

5. How to initiate a return

Contact our support team before returning any items to receive a Return Authorisation and full instructions. For heavy plates or bulk orders, we can arrange a collection service if required (charges may apply unless the goods are faulty).

6. Refund timeline

Once we have received and inspected your return, we will confirm approval. If approved, refunds are processed back to the original payment method within 5–7 working days.

7. Exchanges

We can exchange faulty products for the same model or arrange a suitable alternative if agreed. For different products or weights, please place a new order.

Returns contact details:

Email: support@gymplates.co.uk

Mobile/WhatsApp: +447456555672

Landline: +44 1514539990

Contact - Gym Plates - Checkout