DMM x Treeworker Captain Hook Kit

Last updated: May 15, 2026

Where we ship

We ship orders throughout the United Kingdom and worldwide.

Shipping costs, delivery times, taxes, and duties for international orders are calculated at checkout based on your delivery destination.

Processing times & cut-off

Order cut-off: Orders placed Monday-Friday before 3:00 pm are dispatched the same day (subject to stock).

•Orders placed after 3:00 pm, on weekends, or on UK bank holidays are dispatched the next working day.

UK delivery speeds

UK Mainland: Next working day delivery (from the day of dispatch).

Scottish Highlands & Islands, Northern Ireland, Isle of Man, Channel Islands: 2–3 working days.

Shipping rates (UK)

Free shipping on orders over £75.00 (ex VAT).

£5.99 for orders under £75.00 (ex VAT).

•The free-shipping threshold applies before VAT and includes all items.

International shipping

International delivery times vary depending on destination and the shipping service selected at checkout.

Applicable shipping costs, taxes, and duties for international orders are calculated at checkout based on the delivery destination. Additional customs charges may apply depending on the destination country.

International deliveries may occasionally be delayed due to customs processing or local carrier delays outside of our control.

Tracking

•Tracked delivery is provided for most orders. You’ll receive a dispatch email with tracking details where applicable.

•Small, low-value items may be sent via an untracked postal service to keep costs low; tracking will not be available for those shipments.

Stock status & split shipments

In-stock items follow the dispatch times above.

•If your order includes both in-stock and out-of-stock items, we will hold the order and dispatch everything together once complete.

•If you would like us to ship available items immediately, contact us and we can split the order; additional shipping charges may apply.

Click & Collect (2-hour ready time)

Ready in 2 hours: Orders placed during business hours are usually ready to collect within 2 hours.

•Please wait for your “Ready for collection” email before travelling.

•Collection address: Treeworker Equipment Ltd, 17 Highview Business Centre, High Street, Bordon, GU35 0AX.

Opening hours: Monday to Friday, 9 am – 5 pm.

•Bring your order confirmation and a photo ID. If someone else is collecting, please email us first to authorise the name.

•Orders placed near closing time or outside business hours will be ready the next working day.

Delivery attempts & address information

•Please provide a complete and accurate delivery address. Failed deliveries due to incorrect or incomplete addresses may incur redelivery charges.

•If a delivery attempt is unsuccessful, the courier may reattempt delivery or hold the parcel for collection.

Delays & liability

•Delivery timeframes are estimates and are not guaranteed. Weather, peak periods, access restrictions, or operational issues can cause delays.

•Risk in the goods passes on delivery to you or a person you nominate to receive them.

Damaged, missing, or incorrect items

•Please inspect your order on arrival. If anything is damaged, missing, or incorrect, contact us within 48 hours with your order number and photos where possible.

•We’ll investigate promptly and arrange a replacement, refund, or resolution in line with our Returns & Refunds Policy .

Contact

Questions about shipping? Email us at hello@treeworker.com .

Contact - www.treeworker.com - Checkout

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at https://account.treeworker.com . Please note that returns will need to be sent to the following address: 17 Highview Business Centre, High Street, Bordon, GU35 0AX.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return may not be accepted.

Unless the item is faulty or we made an error, return postage is your responsibility. We recommend using a tracked service, as you are responsible for the goods until we receive them.

You can always contact us for any return question at hello@treeworker.com .

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as unique spliced ropes). We also do not accept returns for hazardous materials & flammable liquids. For hygiene/safety reasons, PPE (e.g., helmets or ear protection) cannot be returned once opened. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item if it's a size change for the same value you will be offered to do an exchange in the returns portal.

European Union and United Kingdom 14-Day Cooling-Off Period

If your order is being delivered to the United Kingdom or a country within the European Union, you have the legal right to cancel your purchase within 14 days of receiving it, for any reason and without giving a justification.

To exercise your right of withdrawal, use our self-serve cancellation portal — log in, select your order, and submit a cancellation request. You will receive an automatic confirmation by email.

Items must be in the same condition in which you received them — unused, unworn, with all original tags and packaging — and accompanied by proof of purchase (such as your receipt or order confirmation). We may make a deduction from any refund for loss in value if the item has been handled beyond what is necessary to establish its nature, characteristics and functioning.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@treeworker.com .

Contact - www.treeworker.com - Checkout