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Please review our full Shipping Policy here: https://www.gameworldplanet.com/pages/shipping-returns-policy

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We want you to be completely satisfied with your order. Most purchases may be canceled at no cost prior to shipment, with the exception of custom-built orders. If there are any third party or carrier errors, you agree to let us help you resolve these in a timely manner.

Should you decide to cancel once a stock item has already shipped:

-You (the buyer) will be responsible for all shipping charges, including return shipping and manufacturer's restocking fees (usually 25%). -The refund will be processed once the item has been received at the warehouse. -Please note not all manufacturers accept returns (ie. Berner Billiards, etc)--it is best to verify with us prior to placing your order. -No returns permitted on any custom-built or made to order items -For those items that are non-returnable but arrive damaged, we will promptly provide a replacement at absolutely no cost to you pursuant to our Damages and Shipping Insurance policy and procedures.

Please review our fill Refund & Shipping policy here: https://www.gameworldplanet.com/pages/shipping-returns-policy

Because we cannot sell used items, all returned items must be in new and unused condition, including original packaging (please do not assemble or modify the product in any way).

Freight delays may occur due to a carrier's dock delays (Fedex, UPS, etc), carrier item loss, inclement weather, and many factors beyond our control. We realize this is an inconvenience to you, however it is not grounds for cancellation for items in transit. Please see Freight Issues section below for more information.

CUSTOM LENGTH, CUSTOM DESIGN, OR CUSTOM STAIN SHUFFLEBOARDS OR ITEMS MAY NOT BE CANCELED OR ALTERED ONCE IN PRODUCTION. THESE ARE NOT STOCK ITEMS, ARE NON-REFUNDABLE, AND ARE BUILT EXPRESSLY FOR YOU, HENCE CANNOT BE RESTOCKED. CUSTOM BUILD ORDERS WITHOUT THE ABOVE CUSTOMIZATIONS MAY BE ALLOWED A RESTOCK AT 30-50% RESTOCKING FEE BASED ON THE MANUFACTURER POLICY.

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