American Heritage Dining Conversion Top

Shipment: If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@thefamilygameroom.com

Estimated Delivery Times: After your order has left the manufacture's warehouse you can expect your product to arrive in 3-5 business days. It is important to note that customized or backordered products are subject to 4-8 week lead times. If you are unsure if the product you wish to purchase is ready for shipment feel free to call or email us. We will do our best to inform you prior to your purchase of estimated delivery times. All estimated delivery and shipping times will be shown on the product page.

Note: We exclusively deal with the product manufactures to allow us give you the best prices without the fees and up-charges of middlemen. For this reason, shipping times are estimates only and are no guarantee of specific delivery dates. We will send you a live automated tracking code once your order is out for delivery. Feel free to call us for more details or concerns. 888-244-0838

Damages: Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to info@thefamilygameroom.com and we will process an insurance claim on your behalf.

ABOUT US

Welcome to The Family Game Room! We're passionate about providing you with high-quality game room products and outstanding customer service. Our partnerships with skilled professionals mean you get the best selection of game room products at an affordable price. We're committed to transparency and making your shopping experience unforgettable. Let us help you create the game room of your dreams!

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RETURNSAll returns must be accompanied by a return authorization code (RAC). Items returned without a RAC will be refused and no refund will be given. To receive and RAC, send an email to info@thefamilygameroom.com with your name, order number and reason for return. All returns must be requested within 10 days of receiving your order. All return requests are processed duringstandard business hours M-F 9am-5pm PST.All items that come in boxes must be returned with the original packaging intact and undamaged condition. Items that experience shipping damage may not be returned as we reserve the right to fix or replace the item. Returns must be picked up and in transit, no more than 14 days from the date of delivery and must include all instructions, pieces etc. On approved returns, we offer a complete refund less all shipping costs and a 15% restocking and processing fee.

Custom, made to order products and products with home installation are not eligible for return or refund and these sales are considered final once installation has commenced. Please note that custom pool table cloth/felt sales are final, each cloth is custom cut and sold by the yard. It is your responsibility toensure that you are ordering the correct amount of yards to felt your pool table.

CUSTOM, SPECIALTY, AND MADE-TO-ORDERPRODUCTS CANCELLATIONCustom and made-to-order products must be canceled within forty-eight (48) hours of order placement or they can no longer be canceled and refunded. Custom and made to order products are billed prior to beginning production and are built exclusively for the customer's needs. Due to the delicate nature of custom order production, sometimes production lead times can extend longer than expected due to circumstances outside of our control. Extended production lead times rarely happen but are not a reason for order cancellation and we will update our customers accordingly as production delays occur.

ORDER CANCELLATIONOrders may be canceled with no penalty prior to billing. Orders canceled after billing and before shipping will be assessed a fifteen percent restocking fee. If you would like to cancel and your order has shipped or has been prepared for shipment you will receive a full refund minus all shipping costs and a 15% restocking fees. We reserve the right to cancel any order for any reason at any time. For your safety, we have a 2-week check verification period and refunds cannot be processed during the verification period. This is to ensure that there are adequate funds in the customer's account to cover the check payment by mail.Pricing errors on our website are rare but can happen from time to time. Pricing errors will not be honored. We do our best to maintain correct pricing at all times but in the rare chance that there is a pricing error, we reserve the right to cancel the order due to the product being listed at the incorrect price.

HANDMADE ITEMSProducts are handcrafted one at a time. It is therefore very rare to create identical items. Every piece is a creation of artisans, and based on craft styles that are centuries old. There may be natural blemishes/variations that are not product flaws. Such variations are inherent in the manufacturing of handmade products, so you may find minor distinctions that make your Isabella Furniture buys special and truly one-of-a-kind.Please note that while we have tried to accurately display the colors of products, the actual colors you see will depend on your monitor and may not be accurate.

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