Custom Gift Box

Processing time

Non-personalised ordersYour order will be shipped the next working day if it is placed before 4pm Monday - Friday. Orders placed after 4pm on Friday will be shipped no later than the following Tuesday.

Personalised orders If your order contains a personalised item, please allow 2 full working days for your order to be shipped.

Delivery

We are currently only shipping within the UK

All orders over £20 will qualify for FREE Tracked 24 delivery (1-2 working days)

All 'Ready to gift' boxes include FREE Tracked 24 delivery (1-2 working days)

For all other orders:

Royal Mail Tracked 48 | £3.95 | 2-3 working days

Royal Mail Tracked 24 | £5.95 | 1-2 working days

Please note: The timescales given above are only an estimate given by the Royal Mail and are not guaranteed. We recommend to order in plenty of time to avoid disappointment.

Contact - Mudita Gifts Ltd - Checkout

At Mudita Gifts, we want you to be completely happy with your purchase. If you need to return an item, our 28-day returns policy is as follows:

Cancellations

Cancellations must be made within 30 minutes of your order being placed.

How to Request a Return

•All returns must be requested and approved before being sent back.

•Please email info@muditagifts.co.uk with your order number and reason for return.

•Proof of purchase is required for all returns.

Timeframe

•Items must be received back with us within 28 days of delivery.

•Returns received after this time cannot be accepted.

Item Condition

To be eligible for a refund, items must be:

•Unused, unopened, and in their original condition.

•In their original packaging (including any protective wrapping, tags, or inserts).

•Complete with all components included (e.g. gift box contents).

Items returned in an unsellable condition may be refused.

Return Process

•Once your return is approved, we will send you a prepaid returns label.

•The cost of the return label will be deducted from your refund amount.

Refunds & Exclusions

Personalised items are non-refundable unless faulty.

•Non-personalised gift boxes are eligible for return, but a 20% restocking fee will apply. (This fee covers the cost and time spent preparing and wrapping your gift and writing your gift message.)

•Refunds are processed to your original payment method once your return is received and inspected.

Contact - Mudita Gifts Ltd - Checkout