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Shipping PolicyProcessing TimesAll orders are processed within 10–20 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive a notification once your order has been dispatched.During busy periods, processing times may be slightly longer, but we will always do our best to get your order shipped as quickly as possible.Shipping Rates & Delivery EstimatesShipping charges for your order will be calculated and displayed at checkout.Estimated delivery times:

Domestic Shipping: 2–7 business days

International Shipping: 7–21 business days

Delivery times are estimates only and may vary depending on courier delays, customs processing, weather conditions, or other factors outside our control.Order TrackingOnce your order has been shipped, you will receive a shipping confirmation email containing tracking information where available.Please allow up to 48 hours for tracking information to update.International ShippingWe currently ship to selected international destinations. Customers are responsible for any customs duties, import taxes, or additional fees charged by their local authorities.We are not responsible for delays caused by customs clearance procedures.Incorrect Shipping InformationPlease ensure your shipping address is complete and accurate before placing your order. We are not responsible for orders shipped to incorrectly entered addresses provided by the customer.If you notice an error in your shipping information, please contact us as soon as possible.Lost or Delayed ShipmentsIf your order appears lost or significantly delayed, please contact us and we will work with the shipping carrier to investigate the issue.Please note that once an order has been handed to the carrier, delivery is outside of our direct control.Damaged PackagesIf your order arrives damaged, please contact us within 7 days of delivery and include photos of the packaging and damaged items where possible.We will review the issue and work toward a suitable resolution.Contact UsIf you have any questions regarding shipping, please contact us through our store contact page or customer support email.

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at service@fishpond.com Please note that returns will need to be sent to the following address:

7 Industrial Parkway, Suite 1 Livingston NJ 07039-1646 If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at service@fishpond.com

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at david@worldfront.co.

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