CMF Buds Pro 2

11.1 Dispatch. Orders are usually shipped within two (2) business days of payment. Orders made during promotional periods and special events, may have longer shipping times, at the discretion of Nothing. In such cases, customers will be separately informed in advance.

11.2 A list of sales regions that we deliver Products can be found here .

11.3 We will deliver the Product(s) to the delivery address you specify in your order. We will not deliver the Product(s) to your delivery address unless there is someone present to accept and sign for them.

11.4 Inspection. All Products are inspected and sealed before delivery to avoid damage.

11.5 Status Updates. Nothing will keep you updated on your order status via email. Orders cannot be cancelled once they have reached “Shipped” status.

11.6 Shipping Time Calculation. Shipping is calculated based on shipping address and shipping method. The following options can be selected during checkout:

(A) Standard Shipping (two (2) business days processing time + three (3) business days – five (5) business days)

(B) Priority Shipping (two (2) business days processing time + one (1) business day – three (3) business days)

11.7 Please note that all delivery dates are estimates only. Additional charges will be necessary for shipping addresses in remote locations. We are unable to ship to PO Box and Military addresses.

11.8 We will contact you with an estimated delivery date or to agree a delivery date.

11.9 We do not recommend that you use the address of any mail forwarding companies when ordering Products for delivery, as Nothing will not be able to track logistics once the Products arrive at the forwarding company.

11.10 Please note that the shipping times noted above may not be available in the following circumstances:

(A) if you schedule delivery at a fixed time;

(B) where you provide incomplete or incorrect address information or fail to provide us with information that is necessary to provide you with your Product(s). Please note that we may end the contract if you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information. We will not be responsible for supplying the Product(s) late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it;

(C) you are not at home or available at the time of delivery;

(D) where delays are caused by events that are outside our control (for example, extreme weather conditions, stock shortages, or a failure of our communication systems). In these cases, we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event. You may contact us about ending your contract or receiving a refund for any Product(s) which you have not received if there is a substantial delay in you receiving your Product(s).

Return and Replacement Policy for Defective Product(s)

10.1 This section does not apply to returns under the Limited Warranty or where you have changed your mind. Further details on making a claim under the Limited Warranty can be found in sections 6 (Warranty Policy) and 7 (Limited Warranty Exclusions) and further details on returns and cancellations where you have changed your mind can be found in section 9.4.

10.2 If you wish to return a Product or get a replacement Product due to the original Product not being fit for the given purpose, of satisfactory quality, or not as described, please contact us using the details set out in the Contact Support section of our website https://nothing.tech describing the problem with your Product and why you consider it to be defective, damaged, or materially different. A member of the Nothing customer service team will then contact you about next steps

10.3 If, after inspection, we consider that a refund is due, we will process such refund as soon as possible and, in any case, within fourteen (14) days of the day you gave us notice to cancel.

10.4 Please note that we may choose not to accept returns in certain situations, including, without limitation, the following circumstances:

(a) defects or damages caused by misuse, neglect, physical damage, tampering, incorrect adjustment, normal wear and tear or incorrect installation after purchase; and/or

(b) where you purchase a customised Product, unless there is a defect with the customised Product.

10.5 In all cases, we will inspect the Product(s) and verify any fault.

10.6 To qualify for a replacement or refund, devices must be undamaged, be in an otherwise ‘as new’ condition and, if possible, with the original packaging. We reserve the right to refuse a refund if the Product returned is reasonably deemed to have been damaged.

10.7 If you contact us within thirty (30) days of delivery about a defective Product, you will have the option to select a repair, a replacement or a refund. If a fault is found after thirty (30) days from delivery of the Product(s), you should contact us by using the details set out in the Contact Support section of our website https://nothing.tech and we will either repair or replace the Product and we will either repair or replace the product.

10.8 This Returns and Replacements Policy does not affect your statutory rights under applicable law.