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Warning: We don't accept and ship to the customers with Chargeback / Fraudulent orders history on our Stores/Shopify/Shop.

The total delivery time is calculated from the time your order is placed until the time it is delivered to you. Total delivery time is broken down into processing time and shipping time.Processing time:The time it takes to prepare your item(s) to ship from the warehouse. This includes preparing your items, performing quality checks, and packing for shipment.Shipping time:The time for your item(s) to travel from the warehouse to your destination by the shipping carrier.

Notice: Delivery Time may increase many days due to custom clearance, weather conditions, order design/color/size sold-out or item stock receiving. SHIPPING TERMSSome products are shipped directly from the manufacturer and shipping times may vary in accordance with the manufacturer's procedures. Please contact us support@Pi-Mart.com for more information.Be assured we process and ship your orders with an expedited approach, on First-In-First-Out (FIFO) basis, subject to availability of stock in seasons ( when alternate similar item's color/design can be shipped ) and discounted sale offers.Notes: 1- Our loyal/registered/subscribed customers have advantage of skipping verification processes that save them many days in order delivery!2- We collect Sales Tax on behalf of collection authorities at rate prescribed for the location Shipping is desired. For we'd send separate invoice to pay if not already included in the order total.SHIPPING & DELIVERY TERMS FOR (USA)New/Guest orders are processed on the first available business day after order payment (if through Credit/Debit card is received that may vary from 2-4 days depending on Banks transaction & verification procedures). Then in most cases, your order will be processed within 1-3 working days. Orders from USA warehouses or associates stores are shipped using standard USPS/FedEx/UPS service that delivers within around 5-8 days and orders from China/other countries warehouses are shipped using ePacket/other delivered within around 7-14 days, along with tracking # and delivery confirmation.

SHIPPING & DELIVERY TERMS FOR (OTHER COUNTRIES)New/Guest orders are processed on the first available business day after order payment is received. In most cases, your order will be processed within 1-7 working days. Orders are shipped using standard USPS/FedEx/UPS/DHL/Other along with tracking # and delivery confirmation. A minimum shipping fee is charged that may be increased if extra shipping cost is involved. We make special arrangements to ship worldwide on extra shipping/handling cost!Expected Delivery time: 7-18 business days.

Note: We're obliged to collect GST/VAT from the customers of some Countries. The amount may be collected through separate Invoice.

FREE SHIPPING: Normally we offer free economical shipping on orders over $10 for USA / World that can be changed/charged any time without prior notice - especially in Peak Seasons. PS. VIRGIN ISLANDS, PUERTO RICO, ALASKA, HAWAII and GUAM will incur additional shipping charges. Customers from these states please confirm shipping cost before order.EXPRESS SHIPPING:Express Delivery by UPS/USPS /FedEx/DHL courier is available for an additional charge. Please submit “Contact Us” form for desired shipping and to find out more information.SHIPPING TO MULTIPLE ADDRESSESIf you need to ship to multiple addresses, please create a separate order for each distinct location.SHIPPING RESTRICTIONS:We are unable to ship to P.O. Boxes, APO/FPO and Military addresses. Please provide a street location to receive your order - incomplete/wrong address may cause delivery delay/return/loss of order that store will not be responsible.PS. We don't process/ship normally during off-hours, weekends and holidays. Orders placed on Saturday/Sunday/Holiday will be processed on Monday.

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RETURN CONDITIONSItems must be returned in NEW (unused, untested, without any writing/printing/taping/sticker on box and resalable) condition, in the original manufacturer packaging, with all accessories, kit components, promotional items and instruction manuals included. For your protection, Merchandise must be insured for the full purchased value and safely wrapped to prevent damage during the transit.

We do not accept returns or exchanges on customized orders. All charges related to the return of items to Pi-Mart.com is the responsibility of the customer. If we suspect you’re abusing the return policy (for example by returning products on multiple occasions or on a seasonal basis), we reserve the right to refuse your return.REFUND POLICYA refund is given once returned Merchandise is received back in the warehouse it's shipped, inspected and confirmed it is in acceptable return condition. We will notify you via email once return is received and will advise regarding refund/store credit process.

Refunds usually take about 14 days. A refund will be credited back to your original method of payment.

RESTOCKING FEESThere may be restocking fee (especially heavy items) depending on the suppliers'/manufacturers' terms for the items. You may check/ask us before ordering. Please keep in mind that restrictions apply.EXCHANGES IN CASE OF SHIPPING DAMAGEIf item has been damaged during the transit, we will replace it at our expense. In case no replacements are available, refund will be issued. Please note, an insurance claim will be filed by the suppliers however it is important to contact us within 3 days to send proof of damages. No exceptions. No refunds or replacement will be issued if proof of damage is not provided. A damaged item returned for a replacement may be repaired or exchanged at Pi-Mart.com discretion. RETURN AND EXCHANGE INSTRUCTIONSPi-Mart.com created a hassle-free Return and Exchange process with step-by-step guidelines for your convenience. The process is simple providing you follow the instructions.To return an item, please follow these simple steps:- Contact our customer service department by “Contact Us” to obtain a Return Merchandise Authorization (RMA) number. No return or exchange will be accepted without an RMA Number.- Pack the Merchandise securely using original packing material. Please note that we do not accept Collect on Delivery (COD) shipments. Follow our instruction to ship through UPS or USPS service where available with delivery notification.

- Please insure the package for the full value of the merchandise. The merchandise is still your property until it reaches supplier/manufacturers warehouse and we are not responsible for any shipping damages occurring at this point. Please include all the contents such as accessories and instruction manuals that came in the original order.SHIPPING DAMAGE AND LOST PACKAGES

Inspect merchandise immediately upon delivery before the carrier leaves. If you detect visible physical damage or missing items, refuse the package or make few photos or short video covering shipping label and item missing/damaged condition.

Contact us immediately by: "Sign-in your store account" or "Chat". Please don't rely on phone, as phone services are limited.

Please notify us immediately about the problem within 3 business days of receipt. DO NOT discard the shipping carton/envelope and packaging to facilitate the investigation process if necessary.

Contact - Pi-Mart - Checkout