Cable Attachment Set 5 Piece

Order Processing & Shipping Times

Processing TimeOrders ship from our Houston, Texas warehouse within 2–5 business days, depending on product availability.

Transit TimeOnce shipped, delivery typically takes 3–12 business days.

Total Estimated TimeMost orders arrive within 5–14 business days from the date of purchase. All timeframes are estimates and not guaranteed.

Inventory or Inbound DelaysIn some cases, shipment may be delayed due to inventory availability, inbound freight delays, or supplier timelines. Customers will be notified if this applies to their order.

Combined Shipments for Multi-Item Orders

Orders containing multiple items will ship together once all items are ready, unless otherwise arranged in advance.

Example:If you order an F50 Smith Machine scheduled to ship in July and an accessory currently in stock, both items will ship together in July.

Split shipments are not standard. If you request in-stock items to ship earlier, additional shipping charges may apply.

Freight Shipping (LTL – Curbside Delivery)

Large fitness equipment ships via LTL freight and is delivered curbside only.

- Ensure your delivery location can accommodate a large freight truck

- Inside, garage, or threshold delivery is not included

- Limited-access, residential, or remote locations may incur carrier surcharges

If your address cannot accommodate a freight truck, the customer is responsible for any accessorial fees, rerouting, or return charges.

Freight Delivery Estimates & Carrier Delays

Delivery dates provided by freight carriers are estimates only and are not guaranteed.

Once a shipment leaves our warehouse, Flash Fitness does not control:

- Carrier routing or terminal holds

- Missed or rescheduled delivery windows

- Carrier communication errors

- Weather or operational delays

Carrier-caused delays do not qualify as shipping errors by Flash Fitness and do not constitute grounds for cancellation, refusal, or dispute once freight is in transit.

Delivery Appointments & Receiving Instructions

The freight carrier will contact the customer to schedule delivery. Please ensure the phone number provided at checkout is accurate.

A signature is required at delivery.

IMPORTANT – INSPECTION REQUIREMENTBefore signing the delivery receipt:

- Inspect the shipment for visible damage or missing items

- Any damage or shortages must be noted on the delivery receipt

If no issues are documented at delivery, Flash Fitness may be unable to offer replacements or claims with the carrier.

Customer-Initiated Carrier Contact

If a customer contacts the freight carrier directly to cancel, delay, refuse, or modify delivery instructions after the shipment has left our facility, Flash Fitness is not responsible for resulting delays, failed deliveries, storage fees, or carrier charges.

Any fees incurred due to customer-initiated carrier changes are the customer’s responsibility.

Rejected Deliveries

If a delivery is rejected after shipment:

- Outbound shipping and return freight charges apply

- The shipment will be returned to our facility

Shipping charges are incurred regardless of delivery outcome once freight is in transit.

Failed Deliveries & Re-Delivery Fees

If a delivery attempt fails due to customer unavailability, refusal, or missed appointments:

- The shipment may be returned or held at the terminal

- Re-delivery requires payment of all applicable carrier fees

Address Changes & Rerouting

Delivery address changes must be requested before shipment.

If a shipment has already left our warehouse, the customer is responsible for any rerouting, holding, or return fees charged by the carrier.

Lost Shipments

Tracking information is provided once an order ships.

If tracking shows no movement for 10+ business days, contact support@flashfitnesstx.com . Flash Fitness will coordinate with the carrier to investigate.

Lost shipments are handled through carrier claims and are eligible for replacement only, subject to carrier approval.

LTL Delivery – Customer Responsibilities and Expectations

It is the customer’s responsibility to move the crate and/or individual components to the final assembly location. If this presents a challenge, please contact us in advance to discuss alternative arrangements.

Machines are shipped disassembled to allow for easier handling.

If you have any questions about machine dimensions, weights, or setup planning, don’t hesitate to contact us—we’re happy to assist.

REMINDER: Moving the machine(s) indoors is solely the customer’s responsibility. If this is a concern, please contact us before placing your order.

If the delivery location is unpaved, steep, or otherwise inaccessible, the driver will deliver as close as safely possible, at their discretion. In such cases, you may need to arrange pickup from a more accessible area or from the carrier’s local terminal.

FlashFitnessTxLLC is not responsible for missed or delayed deliveries caused by access issues, customer absence, or carrier-related delays. Redelivery charges may apply and must be handled directly with the carrier.

All Flash Fitness machines are shipped in heavy-duty wooden crates and or pallets to protect them during transit. Once delivered and unpacked, disposal of the crate / pallet and packaging materials is the sole responsibility of the customer. Please plan ahead and make the proper arrangements before and after taking delivery of your machine.

If you have any questions about the shipping process, crate size, or LTL delivery in general, please reach out to us prior to your order.

Remote Area Shipping

Certain rural or hard-to-reach locations may incur additional delivery costs or extended transit times.

To confirm whether this applies to your address, contact us prior to placing your order:📧 support@flashfitnesstx.com

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Return, Refund & Cancellation Policy

Cancellations, Returns, and Refunds Policy

Once an order has left our warehouse, the order can no longer be canceled and will instead fall under this Return & Refund Policy.

If you are looking to return your ordered product, we are here to help.

Return Period

1.1. To be eligible for a refund, you must contact us within 30 days of receiving the product (“Return Period”). Please include your proof of purchase, order number, purchase date, delivery date, and reason for the return.

1.2. Refund requests submitted after the Return Period has expired will not be accepted.

Return Shipping

2.1. Products must be returned in substantially original condition, including all original packaging, parts, hardware, accessories, and included materials.

2.2. When returning a product, please use your Order Number as the RMA and reference number.

2.3. Products should be shipped to the following address:

Flash Fitness1423 1st Street EastHumble, Texas 77338(346) 531-0096

Receiving Hours: Monday – Friday, 10:00 AM – 6:00 PM

2.4. Customers are responsible for all return shipping costs. All return shipments must be prepaid and insured.

2.5. Refunds do not include shipping, handling, or installation charges. If shipping was listed as “Free Shipping” on the invoice, the actual outbound shipping cost charged to Flash Fitness by the freight carrier will be deducted from the refund amount.

2.6. Flash Fitness is not responsible for loss or damage occurring during return shipment. We are not responsible for delays, theft, loss, damage, or delivery failures caused by the shipping carrier. Refunds will not be issued for products that are not received or are returned in materially different condition than originally shipped.

2.7. All returned products will be inspected upon arrival before a refund is approved.

2.8. Freight delivery dates provided by carriers are estimates only and are not guaranteed. Flash Fitness is not responsible for carrier delays, rescheduled deliveries, missed delivery windows, terminal holds, or communication errors caused by the freight carrier.

2.9. Freight deliveries are curbside only. Customers are not required or expected to assist with unloading and should not participate in unloading activities due to safety concerns.

2.10. Once a shipment has been tendered to the freight carrier, all freight charges are incurred regardless of delivery outcome. Cancellations, refused shipments, or failed deliveries due to customer unavailability, scheduling conflicts, or carrier-related delays will be treated as returns and will be subject to outbound and return shipping charges, restocking fees, and this Return & Refund Policy.

Restocking Fees

3.1. A restocking fee of 25% of the product price will apply to all approved returns.

3.2. The applicable restocking fee will be deducted from the total refund amount issued to the original payment method.

Conditions for Return Eligibility

4.1. To qualify for a return, the following conditions must be met:

4.1.1. The product must be returned in substantially original condition with all original packaging, parts, hardware, accessories, and included materials.

4.1.2. Product packaging, labels, and serial number stickers must not be removed, altered, or damaged.

4.2. Refunds will not be issued for products that were:

4.2.1. Purchased from a source other than Flash Fitness directly.

4.2.2. Damaged due to abuse, negligence, improper storage, chemical exposure, excessive heat, sharp objects, or other external causes.

4.2.3. Damaged due to misuse or use outside the intended purpose of the product.

Refund Processing

5.1. Approved refunds will be processed within 3–5 business days after the returned product has been received and inspected.

5.2. Refunds will be issued to the original payment method used during purchase.

5.3. Depending on your financial institution, refunds may take an additional 7–10 business days to appear on your account statement after processing. Processing times may be longer during high-volume periods.

Contact Information

6.1. We will notify you via email regarding the approval or denial of your return or refund request within a reasonable timeframe.

6.2. For questions regarding returns or refunds, please contact us at support@flashfitnesstx.com .

Cancellation Policy

1. Cancellation Eligibility

1.1. Orders paid by credit card, debit card, ACH, wire transfer, or other non-financing payment methods may be canceled within 24 hours of purchase for a full refund. Financing orders are subject to Sections 1.6 through 1.11 below.

1.2. Once an order has entered processing or fulfillment, a cancellation/restocking fee of up to 15% of the total order value may apply.

1.3. This fee covers costs associated with payment processing, order processing, inventory allocation, quality control, packaging, freight preparation, and administrative handling.

1.4. The applicable cancellation/restocking fee will be deducted from the total refund amount issued to the original payment method.

1.5. Once an order has left our warehouse, the order can no longer be canceled and will instead fall under this Return & Refund Policy.

1.6. Orders placed using Shop Pay Installments, Affirm, or any other third-party financing provider are subject to non-refundable financing and payment processing fees charged to Flash Fitness by the financing provider.

1.7. Financing orders are not eligible for a full refund, including cancellations requested within 24 hours of purchase.

1.8. Any order placed using a financing provider that is canceled, refunded, refused, or otherwise reversed will be subject to a cancellation fee of up to 15% of the total order value.

1.9. This fee covers non-refundable financing charges, payment processing fees, administrative costs, inventory allocation, order processing, and other costs incurred by Flash Fitness.

1.10. The applicable cancellation fee will be deducted from the refund amount issued to the original payment method.

1.11. By placing an order using a financing option, the customer acknowledges and agrees that financing-related fees of up to 15% of the total order value may be retained by Flash Fitness in the event of a cancellation, refund, refused shipment, or order reversal, including cancellations requested within 24 hours of purchase.

Refused Shipments

2.1. If an order is refused upon delivery, the customer will be responsible for all outbound and return shipping charges, handling fees, and any applicable restocking fees.

2.2. Delivery delays, missed estimated delivery dates, carrier scheduling issues, or terminal holds do not constitute valid grounds for cancellation once an order has shipped.

Contact Us

3.1. To request a cancellation or order hold, please contact support@flashfitnesstx.com .

3.2. We will notify you of the status of your cancellation or hold request via email within a reasonable timeframe.

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