Cable Machine Attachment Set LAT Pulldown Attachments

Standard Delivery Procedure:

•We partner with various courier service providers with standard delivery between 7am and 10pm, Monday to Sunday.

For small to medium size items , tracking information is provided for most orders (as available) which are delivered by the courier without notice. If there is no access, the courier may card your delivery or leave your item with a neighbour or in a common safe place. For carded deliveries, it is your responsibility to follow the courier instructions to rearrange delivery as soon as possible. If the item is returned to us, a failed delivery charge may apply before the item can be booked again. If you experience any problems with your delivery, please contact us immediately at sales@furniturewave.co.uk

For large and bulky items , a booking is made with you prior to delivery. Please make sure we have the correct telephone number to prevent delays. The booking is to advise you of the allocated delivery date to allow you to make arrangements to receive delivery on the day. Please note we are unable to provide a specific timeslot and you will need to arrange for someone to be available all day on the delivery date although some courier providers may offer a more specific timeslot.

•Please note delivery is to curb side only from where you are responsible for unloading the item. For bulky items, please ensure you have friends or family to assist you. The courier may be able to assist with this for an additional charge but is not obligated to assist with delivery to upper floors if this has not been pre-arranged. If you require assistance with delivery, please communicate this to us immediately upon order placement for a quote and to ensure the correct courier service is allocated for your order (subject to availability).

Rescheduling Delivery:

•If, at the time of the booking, you are unable to receive delivery on the allocated day, your local depot will contact you again later to rebook delivery free of charge. Your ETA is reset at this point and your new ETA is subject to courier availability and the item may be allocated to another order. When a booking is confirmed, items may be loaded for dispatch up to 3 working days prior to the delivery date. If the allocated delivery date was confirmed and is then requested to be changed by you at least 3 full working days prior to delivery, this is done free of charge. If this is done 1-2 full working days prior to delivery, an administrative charge of £30 - £80 may incur, depending on item and area; if this is done less than 1 full working day or for a failed delivery, a full courier charge of £80 - £150 may incur, depending on item and area.

Estimated Delivery Timeframe (ETA):

Most product pages display an ETA for delivery. While the majority of orders are delivered within this timeframe, please note the ETA is tentative only and is NOT guaranteed. Our official lead time for UK mainland deliveries is 14-21 working days and cancellations due to a deviation from the displayed, tentative ETA will incur a handling charge of £30. If an order is cancelled after dispatch for any reason, a full handling charge of £50 - £150 will incur to cover courier and administrative costs. If you have specific delivery requirements, please email us at sales@furniturewave.co.uk prior to placing order.

Receiving your delivery:

•All booked deliveries must be received in person, unless the customer provides written confirmation to drop the item at a designated location, indemnifying us from any loss, damage or theft of the item. Before signing for delivery, please inspect the package carefully to ensure perfect condition. IT IS IMPERATIVE THAT ANY DAMAGE, MINOR OR MAJOR, BE STATED ON THE DELIVERY NOTES BEFORE SIGNING OR WE WILL NOT BE ABLE TO MAKE A CLAIM WITH THE COURIER AND THIS MAY AFFECT YOUR RETURN. If the item is significantly damaged, you may refuse delivery but must take pictures as proof.

•From ordering to delivery, we aim to make your purchase experience with us as pleasant as possible. If you have any specific requirements or have any queries about an item delivery, send us a quick email at sales@furniturewave.co.uk

Contact - Furniture Wave - Checkout

•All purchases made with us are covered under our 30-Day Money Back Guarantee provided they meet the return eligibility.

•If you've changed your mind, simply return the item to the designated depot and your refund will be processed once the item has been received back. All refunds are issued using the same method used for initial payment and take 2-5 working days once processed. Collection service is available and is quoted based on item specifications and postcode.

Return Eligibility:

•In order to qualify for return, the item must be in perfect, resalable condition and in original packaging. No assembly, fitting or modification must have been made to the item. Sofas, wardrobes, cabinets, clearance items, gift certificates, personalised and custom-made items are not eligible for return. For hygiene reasons, mattresses, duvets, bedding and other close contact products are not eligible for return once they have been removed from their packaging.

Damaged Items:

•We do our best to ensure all items are sufficiently packaged for transit. If you have received a damaged item or are missing parts, please report this to us within the return period and we will arrange replacements for you as quickly as possible. Please note the lead time for replacement parts varies from item to item and may take up to 14-21 working days.

Important Points for Damage Claims:

•If your package is even slightly damaged, it is imperative that you clearly state "Damaged" on the courier sheet BEFORE signing for delivery. If your package is considerably damaged, you may refuse delivery. Once the damaged item has been returned to us by the courier, a new replacement will be shipped out to you.

•If you have accepted the item and discover damaged/missing parts within the package, please let us know immediately and we will arrange to send you replacement parts free of charge. Please remember, if the package was signed for without a damage note, we only have up to 48 hours to lodge a claim with the courier for the contents of the package after which, claims may not accepted free of charge.

•If you decide to not receive replacement parts, the item can be returned under our standard returns policy.

•If we are unable to resolve the issue for you with replacement parts or a full replacement, we will arrange free collection of the item and issue you a full refund.

HOW TO SUBMIT A RETURN?

•To submit a return, request an exchange/replacement or if you have not received your item, please email at sales@furniturewave.co.uk

•For our full terms and conditions, please click here

Refund Policy

•We offer a 30-Day Money Back Guarantee on all our items. In the event you are not fully satisfied with your purchase, you can return the item within the 30-Day period and get a refund or exchange for an alternative item.

•To process a refund request, the item must be in its original, resaleable condition. Adequate photographic proof must be provided for preliminary inspection, guidelines for which are provided when the request is made. Once confirmed, the item must be returned to the designated depot in its original packaging and in a resaleable condition where it will be inspected and upon approval, a refund request will be processed. A collection service is available and is charged depending on item, location and type of service requested.

•All damage/fault reports must be made within 48 hours from the day of delivery and prior to fitting.

•If an item is showing significant damage on delivery, you must take pictures as proof, reject delivery immediately and report this to us with the images. As soon as the item arrives back, we will resend a full replacement. Please note accepting delivery with clearly ripped packaging or exposed damage is implied acceptance of the item as "fit for purpose" and only replacement parts can be provided in such cases.

•In cases where the item is returned for reasons other than manufacturing fault, the initial delivery charge paid is non-refundable. For orders where a free delivery was offered, including those on our website, a charge of £29 - £199 will be deducted to cover the initial delivery cost (depending on item). Each additional item is charged at £29/item.

•If a collection service is opted for, the item will normally be collected within 10-21 working days. This is subject to the nature of the item, season, route and capacity.

•Refunds are processed back using the initial method used for payment or via bank transfer and may take up to 7 working days to show in your account.

•If a collection service is opted for and upon physical examination, the condition of the item does not match the photographic proof provided, the item will not be collected and the handling charge will not be refunded. A full collection charge will incur again for a second attempt. The same is applicable for a failed collection attempt.

•Should a collection attempt fail or the item be in less than satisfactory condition, we reserve the right to refuse return or may offer partial refund only.

•Once the 30-Day period has lapsed, the items are not eligible for a refund.

•The 30-Day Money Back Guarantee does not apply to sofas, wardrobes, cabinets, clearance items, bulk orders (3 units+) and orders where a special discount has been provided.

•The 30-Day Money Back Guarantee applies to mattresses, duvets, bedding products and other close contact items ONLY IF the item remains in brand new, resaleable condition and in packaging. If the item is found to have been used, the guarantee is void and the item cannot be returned.

•For a faulty item, adequate photographic proof must be provided for preliminary inspection and can be uploaded with the return or exchange request on the returns page. Once the fault is confirmed, we will arrange to collect the item for replacement or repair within 14-21 working days.

•Only damaged parts are replaced, not complete items. The customer is responsible for clearly communicate the exact part numbers from the instruction manual. If the wrong parts have been indicated by the customer, charges will incur for any new parts requested including delivery costs.

•In cases where after inspection of the photographic proof, our technical team is unable to determine a manufacturing fault, the item must be returned at the customer’s cost or collection charges will incur.

•If the item is found to be damaged due to mishandling or improper assembly, no refund will be issued.

•Items with mirror/glass must be checked on delivery and no claims will be entertained for mirror/glass damage if this has not been recorded on the courier sheet.

•If fitting for an item has been purchased, any damage must be clearly indicated to the fitter upon job completion and reported to us with photographic proof within 24 hours from the time of the fitting.

•If a flatpacked item has been fitted, it is no longer in resaleable condition and is not eligible for return. Customers must fully inspect all parts within a flatpack to ensure they have everything available in good order prior to attempting fitting. If an item has been fitted and parts are later reported as damaged or missing, only replacement parts are provided. This is done only if the photographic proof does not show negligence or damage due to improper fitting. No refunds are possible.

•If a customer has expressly authorised the courier to leave an item in a safe place, any rights to loss/damage claims are effectively waived by the customer.

•Some items, especially those that come assembled, might experience minor damage while being delivered into the premises. Unless this significantly affects the overall functionality of the product and/or its cosmetics, the item is not considered faulty/damaged.

•For logistic reasons, fitting service (where applicable) may be done on item delivery or booked in separately on another day. We are unable to guarantee delivery and fitting at the same time.

•Damage as a result of customer handling is not covered under the money back policy and the full invoice remains payable.

•Time taken for replacements varies from product to product. We strive to resolve all replacement/repair requests within 14-28 working days. However, for certain parts, this can take longer. We are not responsible for any loss incurred as a result of the product being faulty.

•Unless otherwise stated, please note all dimensions on product listings are approximate.

•The items are not covered under any warranty unless stated otherwise.

•Risk of damage to or loss of the products shall pass to the customer upon delivery.

•We reserve the right to make the final decision on a refund/replacement request.

HOW TO SUBMIT A REFUND?

•To submit a refund, request a refund by emailing us at sales@furniturewave.co.uk

•For our full terms and conditions, click here

Contact - Furniture Wave - Checkout