Bracelet Removal Tool

1. Introduction

At mgbwatches.com we appreciate your business and want to ensure a smooth and convenient shopping experience for you. This Shipping Policy outlines our shipping procedures and details to help you understand how we handle the delivery of your orders.

2. Shipping Locations

We currently ship Globally to all countries.

3. Shipping Methods

United Kingdom

Order before 15:00 UK time Monday to Friday and we ship the same day. Orders placed after 15:00 UK time, or at the weekend, ship the next working day.

Royal Mail Tracked 24

1–2 working days

Aims for next working day. Fully tracked, no signature required.

Royal Mail Special Delivery Guaranteed

Next working day

Guaranteed by 13:00 the next working day. Tracked and signed for.

International

Shipped from London. Order before 14:00 Monday to Friday and we ship the same day. Orders placed after 14:00, or at the weekend, ship the next working day.

International Connect Plus

Priority

Ireland

1–3 working days

1–2 working days

Europe

2–4 working days

1–2 working days

United States

3–4 working days

2–3 working days

Canada

3–5 working days

2–3 working days

United Arab Emirates & Middle East

3–5 working days

2–3 working days

Asia

3–5 working days

2–4 working days Next-day delivery is not available to Singapore or Thailand.

Australia & New Zealand

4–6 working days

3–4 working days Next-day delivery is not available to Australia.

Rest of world

4–7 working days

3–5 working days

4. International Duties and Taxes Charges

For international shipping our items are sent DDP (Delivery Duties Paid). We ensure that all costs related to your order are shown in checkout, these are final and you will never pay anymore.

5. Delivery Addresses

Please ensure that the delivery address provided during checkout is accurate and complete. We are not responsible for any shipping delays or undelivered orders due to incorrect or incomplete address information.

6. Delivery Delays

While we strive to meet our estimated delivery times, unforeseen circumstances such as weather conditions, carrier issues, and public holidays may cause delays. We appreciate your understanding and patience during such situations.

7. Lost or Damaged Shipments

In the rare event that your order is lost or arrives damaged, please contact our Customer Support team within 5 business days of receiving your order. We will investigate the issue and work with you to find a suitable resolution. All items are sent Tracked, Insured and Signed for. Proof of delivery will be available for all parcels.

8. Changes to Delivery Instructions

Once an order has been dispatched, any change you make to the delivery is an arrangement between you and the carrier. This includes redirecting the parcel, changing the delivery address, nominating a neighbour, or asking for the parcel to be left in a safe place.

Where you instruct a carrier to leave a parcel without a signature, or in a location of your choosing, the parcel is treated as delivered once the carrier has followed that instruction. Royal Mail will not accept a compensation claim on a parcel that has been amended in this way, and neither the tracked service nor the insurance cover applies. The risk passes to you at that point.

We are always happy to help you chase a parcel. We are not able to refund or replace an order that has gone missing after you have changed the delivery terms yourself.

This does not affect your rights if the item itself arrives faulty or is not as described.

9. Tracking Your Shipment

You can track the status of your shipment by using the provided tracking number on the carrier's website. If you encounter any issues with tracking your order, please reach out to our Customer Support team for assistance.

10. Contact Information

If you have any questions or concerns about our shipping policy, please don't hesitate to contact us:

Contact information – MGB WATCHES

We appreciate your business and are committed to delivering your orders promptly and securely. Thank you for choosing mgbwatches.com

MGB Watches Limited

35 Sherwood Street

Nottinghamshire

NG200JR

Contact - MGB WATCHES - Checkout

MGB Watches Returns Policy

Welcome to MGBWATCHES.COM Returns Policy page. We believe that returns should be as effortless and pleasant as your shopping experience. Our goal is to ensure you feel supported every step of the way. Below, you’ll find all the details you need to make a return or exchange, guided by UK e-commerce trading laws. If you have any questions or need assistance, our friendly customer service team is here to help at customer@mgbwatches.com.

Please note that personalised or engraved items are custom-made and cannot be returned, though any craftsmanship issues will be resolved promptly and fairly.

Easy Returns Process

At MGB Watches, we aim to make your return process as smooth and straightforward as possible. Here’s how it works:

Initiate a Return or Exchange Within 14 Days (UK)

To start a return, visit our Returns Portal at d94e37.loopreturns.com , enter your order number and shipping post/zip code. Follow the steps to arrange your returns label.

If you are struggling with this process, feel free to contact us via email, WhatsApp +44 7479 706 378 or call 01372 502 440.

Prepare Your Return

• Pack your item securely in its original packaging, including all accessories, tags, and manuals/paperwork.

• Ensure the product is in its original condition and hasn’t been worn or used beyond trying it on.

Refund Details

Processing Time

Once your return request is submitted, it may take up to 72 hours for review by our warehouse team. After your return is received and inspected, refunds are typically processed within 5–7 business days. You’ll receive an email confirmation once your refund has been issued. We are working as quickly as possible in the background, but we are a small team so your patience is appreciated.

Restocking Fee

If you cancel an order before it’s dispatched, a 3.1% restocking fee will apply. This fee may also be applied if the returned item shows signs of use or value depreciation. This restocking fee does not apply when you exercise your statutory right to cancel an order for non-personalised goods under the Consumer Contracts Regulations.

Refund Method

Refunds will be made to the original payment method. If you paid via credit card, please allow an additional 5–10 business days for the refund to appear on your statement.

Discounts and Bundles

If you purchased goods as part of a bundle, multi-buy, or promotional discount, any return of part of the order will invalidate the discount. In such cases, the items retained will be recalculated at their full individual price, and the refund will be adjusted accordingly.

Example: If two straps are purchased together for £100 under a 20% bundle discount (reducing each strap from £60 to £50), and one strap is returned, the retained strap will be recharged at its full retail price of £60. The refund due will therefore be £40.

Friendly Reminders & Right to Refuse

Condition of Return

To qualify for a refund, please notify us within 14 days of receiving your order. Items must be in their original condition, including all packaging and accessories. Items that show signs of wear or damage may incur a deduction or refund refusal.

If you have purchased a Swatch x Omega MoonSwatch, please do not remove the plastic screen protector from the watch face unless you intend to keep the watch. If this essential component is missing, this may affect your eligibility for a full refund.

Non-Refundable Items

Personalised, pre-ordered or bespoke straps and special orders are non-refundable unless faulty or not as described, in line with UK consumer law. These items are considered final sale.

Personalised Straps, Bespoke & Pre-orders

Certain straps available on MGBWATCHES.COM can be personalised or custom-made to your specifications (for example, through engraving, embossing, or bespoke sizing).

Because these straps are made uniquely for you, they are exempt from the standard 14-day cancellation period under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

This means that personalised straps cannot be cancelled, returned, or refunded once production has begun, unless the item is faulty, damaged, or not as described.

We will always ensure that your statutory rights under the Consumer Rights Act 2015 remain protected. If your personalised strap arrives with a defect or does not match your order, please contact us within 14 days at customer@mgbwatches.com, and we’ll arrange a repair, replacement, or refund as appropriate.

To help you make an informed purchase, all personalised products are clearly marked on their product pages and during checkout.

Specific Points for Different Products

• Watches: All protective film, tags, and packaging must be intact.

• Straps: Straps should not show any signs of wear and should be returned in their original packaging.

• Accessories: All accessories must be in their original condition with no signs of use.

All returns are inspected by our quality control team. If there is any sign of wear or damage beyond reasonable handling, we reserve the right to refuse a refund.

Our Promise

At MGB Watches, we strive to make every interaction enjoyable, including returns. We’re committed to providing a hassle-free experience, ensuring that refunds are straightforward and support is always available by phone or email.

Check out what MGB customers say on Trustpilot and see how we’re doing.

Please note: this policy does not affect your statutory rights.

Contact - MGB WATCHES - Checkout