Boucle Nappy Caddy | Walnut

HOW MUCH DOES SHIPPING COST? The shipping fee varies depending on the shipping destination and the number of items you purchase. You can check the estimated shipping fee by adding items to your cart, proceeding to checkout, entering your email address and shipping address. The exact shipping fee will be automatically updated and displayed on the checkout page. . ---- HOW LONG WILL IT TAKE FOR THE BUYER TO RECEIVE THEIR ORDER? The actual shipping time and delivery date may vary depending on the local postal service in your area. You can refer to the standard shipping time below: - On average, orders usually ship after 1-7 business days from the date the production started. - UK orders may arrive approximately 3 business days after being shipped. - International orders may arrive in your country 1-3 weeks after being shipped. Please note: Due to the COVID-19 pandemic impact and extremely high order demand, carrier services might need additional 7-15 business days to ship packages anywhere. ---- CAN THE ORDER BE DELIVERED TO MULTIPLE ADDRESSES? We do not accept shipment to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately. ---- WILL I BE CHARGED VAT TAXES? VAT charges will apply to all items. this is included in the overall price of the products.

We provide VAT invoices to all workwear orders.

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We have a 14 day return policy, which means you have 14 days after receiving your item to request a return. This does not apply to embroidered items as everything we do is made to order. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@thegraybearcompany.com If your return is accepted, we’ll send you a return shipping addres, as well as instructions. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@thegraybearcompany.com

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items, discontinued items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at thegraybearcompany@gmail.com.

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