Nappy Caddy with Drawstring Bag - Boucle Ivory

At HAYCA The Label, we aim to provide fast and reliable shipping across Australia and internationally.

Shipping Rates

Shipping costs are calculated at checkout based on your location, order size, and current carrier pricing. As shipping rates may change over time, the prices displayed at checkout will always reflect the most up-to-date shipping costs.

Australia Post is the default shipping carrier.

Processing Times

Orders are typically processed within 1–3 business days. During busy periods, launches, or sales events, processing times may be slightly longer.

Delivery Timeframes

Estimated delivery times are provided at checkout and may vary depending on your location and the shipping carrier.

Please note that delivery delays can occasionally occur due to circumstances outside of our control, including carrier delays, public holidays, or weather events.

Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information.

International Shipping

International shipping rates and delivery times vary depending on destination country and carrier availability. Any customs duties, taxes, or import fees are the responsibility of the customer.

Incorrect Shipping Information

Please ensure your shipping address is entered correctly at checkout. HAYCA The Label is not responsible for parcels delayed or lost due to incorrect address information provided by the customer.

Commercial & Bulk Orders

If you are interested in purchasing bulk quantities, larger commercial dispensers, or 5L liquid products, please contact Hayley at haycathelabel@gmail.com prior to placing your order.

Due to the size and weight of commercial orders, alternative courier options may provide a more cost-effective shipping solution. We are happy to arrange customised shipping quotes to help ensure the best possible delivery rates for your order.

Contact Us

If you have any questions regarding shipping or your order, please contact us at: haycathelabel@gmail.com

Contact - HAYCA The Label - Checkout

At HAYCA The Label, we take pride in the quality of our products and want you to be happy with your purchase.

Change of Mind

We do not offer refunds or exchanges for change of mind, so please choose carefully before placing your order.

Faulty or Damaged Items

If your item arrives damaged, faulty, or incorrect, please contact us within 7 days of receiving your order at haycathelabel@gmail.com with:

•Your order number

•A description of the issue

•Clear photos of the item and packaging

Once assessed, we will arrange a replacement, store credit, or refund where appropriate in accordance with Australian Consumer Law.

Return Conditions

To be eligible for a return:

•Items must be unused and in original packaging

•Products must be returned in the same condition they were received

•Proof of purchase is required

For hygiene and safety reasons, we may not accept returns on opened or used products unless they are faulty.

Shipping Costs

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

Original shipping costs are non-refundable unless required under Australian Consumer Law.

Commercial & Bulk Orders

Refunds or exchanges are generally not available for bulk, commercial, or customised orders unless the products are faulty or incorrect.

Contact Us

For any refund or return enquiries, please contact:

Hayley at haycathelabel@gmail.com

Contact - HAYCA The Label - Checkout