Body-Solid ProDual Ab & Back DABB

1. Introduction

At Home Gyms Plus ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, www .homegymsplus .com .

2. Shipping Destinations

Where We Ship To:

•The lower 48 States

3. Shipping Costs

Standard Free Shipping:

Curb-side delivery: This means the shipment is delivered to the end of your driveway or curb at street level. Inside delivery and assembly are not included unless otherwise stated.

4. Order Processing Time

Processing Time:

•Orders are processed within 3-5 business days (Monday to Friday, excluding holidays).

Order Cut-Off Time:

•Orders placed before 2:00 PM EST will typically enter processing the same business day.

Weekend and Holiday Orders:

•Orders placed on weekends or public holidays will be processed on the next business day.

5. Transit Time

Standard Free Shipping:

•3-10 business days

6. Shipping Methods and Carriers

Carriers:

•Orders are shipped via reputable parcel and freight carriers depending on the size and weight of the item. This may include UPS, FedEx, and LTL freight carriers.

Shipment Tracking:

•All orders include tracking information, which will be provided via email once your order has shipped. For freight shipments, tracking updates may be less frequent than standard parcel shipments.

7. Order Tracking

7.1 Tracking Information:

After your order has been shipped, you will receive an email containing:

•Carrier name

•Tracking number

7.2 Appointment:

For larger items, the carrier will reach out using the phone number provided at checkout to schedule a delivery appointment. Failure to meet the driver at the scheduled delivery time may result in additional re-delivery or storage fees.

8. Delivery Issues

8.1 Delayed or Lost Packages

Delayed Delivery:If your package is delayed beyond the estimated delivery time, please contact us at support @homegymsplus .com

Lost Packages:If your tracking information indicates that your package was delivered but you have not received it:

•Verify the shipping address provided.

•Check with neighbours or building management.

•Contact us for further assistance.

8.2 Damaged Packages

Reporting Damage:If your package arrives damaged:

•Take photos of the damaged packaging and item(s).

•Contact us within 24 hours at support @homegymsplus .com

9. Missing Items

Reporting Missing Items:

•If any items are missing from your order:

•Contact us within 24 hours of receiving your package.

•Provide your order number and details of the missing item(s).

10. Return and Refund Policy

Returns:

•Returns are accepted within 15 days of delivery.

Conditions for Returns:

Unused and Undamaged: The item must be unused, undamaged, and in the same condition that you received it.

Original Packaging: The item must be in the original packaging, with all labels and tags attached.

Proof of Purchase: The item must include the original invoice.

Return Shipping:

Return Shipping Costs: Return shipping costs are the customer's responsibility.

Freight Returns: Due to the size and weight of many products, returns may require freight shipping and coordination with the carrier.

Restocking Fees: Returns will incur a restocking fee of 25%.

Refunds:

•Refunds are processed in 10 business days upon receiving and inspecting the returned item.

For More Information:

Please refer to our Return and Refund Policy for detailed information.

11. Incorrect Address

Address Accuracy:

•Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Returned Packages:

•If a package is returned to us due to an incorrect address:

•We will contact you to arrange reshipment.

•Additional shipping charges may apply.

12. Contact Information

If you have any questions or concerns regarding your shipment, please contact us:

Email: support@homegymsplus.com

Phone: 725 529 3670

Our customer support team is available Monday to Saturday, 9AM to 5PM EST.

13. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.

Thank you for shopping with Home Gyms Plus!

We appreciate your business and are committed to providing you with exceptional service.

Contact - Home Gyms Plus - Checkout

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Home Gyms Plus website located at www .homegymsplus .com ("Website").

2. Contact Information

For questions about returns and refunds, please contact our customer support team:

Email: support @homegymsplus .com

Phone: 725 529 3670

3. Return Eligibility

Customers have the right to cancel their purchase and return the product within 15 days of delivery.

Conditions for Return:

Unused and Undamaged: The item must be unused, undamaged, and in the same condition that you received it.

Original Packaging: The item must be in the original packaging, with all labels and tags attached.

Proof of Purchase: The item must include the original invoice.

4. Return Process

To Initiate a Return:

1. Contact Customer Service:

Email us at support @homegymsplus .com or call 725 529 3670 within 15 days of receiving your order.

Provide your order number and a detailed reason for the return.

2. Return Authorization:

After reviewing your request, we will provide detailed return instructions and, if applicable, a Return Merchandise Authorization (RMA) number.

5. Return Shipping

Return Shipping Costs:

Customers are responsible for return shipping costs.

Freight Returns:

Due to the size and weight of many products, returns may require freight shipping and coordination with the carrier.

Restocking Fees:

Returns will incur a restocking fee of 25%.

6. Order Cancellation

Before Shipment:

You can cancel your order for a full refund if it has not yet been shipped.

After Shipment:

If the order has already been shipped, please follow the return procedure after receiving the product.

7. Refunds

7.1 Refund Conditions

Approval: Refunds are issued after we receive and inspect the returned item.

Notification: We will notify you via email regarding the approval or rejection of your refund.

Condition: Items must meet the return eligibility criteria outlined in Section 3.

7.2 Refund Processing

Method: Refunds will be processed to the original payment method used at the time of purchase.

Time Frame: Once we receive and inspect the returned item, it will take 10 business days for the refund to be processed.

8. Exchanges

Eligibility:

We replace items if they are defective, damaged, or incorrect.

Process:

To request an exchange, contact us at support@homegymsplus.com

Shipping Costs and Fees:

•For defective or incorrect items, we cover the shipping costs.

•For exchanges due to change of mind, customers are responsible for shipping costs and a restocking fee of 25%.

9. Timelines

Return Window:

Returns must be reported within 15 days of receiving the product. Return shipping instructions will be provided after approval.

Return Processing:

Once we receive and inspect the returned item, it will take 10 business days for the refund to be processed.

10. Questions and Support

For more information, please contact our customer support team:

Email: support@homegymsplus.com

Phone: 725 529 3670

Note: By making a purchase on our Website, you agree to this Return & Refund Policy.

Contact - Home Gyms Plus - Checkout