Body-Solid DABB-SF Pro Dual Ab & Back Machine (New)

For full details on our shipping options, delivery process, and international shipping, please visit our dedicated page i.e Shipping Information

Delivery Options

Curbside DeliveryDelivered to the nearest accessible curb via a 24-foot box truck. Estimated transit: 2–14 business days (lower 48 states). One delivery person; customer is responsible for moving and unpacking the equipment.

Garage Delivery (No Unpacking)Equipment is brought to your garage using a liftgate and pallet jack. Available on gravel and concrete surfaces only. Same transit timeframe as curbside.

Small Parcel DeliveryFor items under 150 lbs. Shipped via USPS, FedEx, or UPS. Customers within 120 miles of our Benicia, CA warehouse receive delivery via our own trucks. Estimated transit: 1–6 business days.

Room of Choice DeliveryAn optional upgrade that may include inside delivery to a specific room, packaging removal, and assembly. Available options:

•Garage Installation

•0–3 Steps — Room of Choice, Fully Assembled

•4+ Steps — Room of Choice, Fully Assembled

•Assembly – Any Room (2-step process: delivery first, then separate assembly appointment)

Estimated transit: 5–17 business days.

Estimated Delivery Times

Total delivery time = Processing Time + Transit Time. A processing and transit time calculator is available on each product page.

Brand New Equipment: Ships within 2–7 business days

Remanufactured Equipment: 2–5 weeks

Room of Choice / Freight: 5–17 business days (contiguous U.S.)

International: Varies by freight method

Shipping Costs

Shipping costs vary by location and delivery method. To calculate your shipping fee, add items to your cart and enter your ZIP code at checkout.

International Shipping

We ship worldwide. Items under 150 lbs ship via FedEx International Ground. Items 150 lbs or more ship via ocean freight. VAT/GST and customs fees may apply depending on your destination.

Available shipping terms:

EXW (Ex Works) – Customer is responsible for all pickup, transport, and customs fees

CIF (Cost, Insurance, Freight) – We cover shipping to the largest destination port; customer handles customs and onward delivery

DDP (Delivered Duty Paid) – All customs, duties, and transport costs are included in the price

Northern California & In-Store Pickup

Customers within 120–200 miles of our Benicia, CA warehouse receive delivery via our own trucks, with free shipping and 50% off assembly. In-store pickup is also available at no extra charge.

Pickup Address:Fitness Superstore537 Stone Rd, Suite FBenicia, CA 94510

Damaged Deliveries

Minor Damage:Accept the delivery, note "shipping damage" on the delivery receipt, and contact us. We will arrange replacement parts and an installer.

Major Damage:Photograph all packaging and equipment, write "major shipping damage" on the delivery receipt, reject the delivery, and contact us for next steps.

For damage or delivery issues, please email: sales.cs@fitnesssuperstore.com

For our full terms and conditions, visitour dedicated page: Shipping Information

Contact - Fitness Superstore - Checkout

TJF Ventures LLC d/b/a Fitness Superstore

Effective Date: December 1, 2025

QUICK SUMMARY

•You have 14 days from delivery to contact us to request a return authorization.

•All approved returns are subject to a 25% restocking fee plus actual freight/shipping costs (both outbound and return).

•Remanufactured commercial equipment is NOT returnable once delivered. These items are serviced under warranty only.

•Defects and freight damage are handled through warranty repair and replacement parts first, not automatic returns.

•If a return is approved, you must ship the product within 10 days of receiving your Return Authorization (RA).

•Returned items must be in original condition and packaging, with no new damage, misuse, or modifications.

Return & Cancellation FAQs

What is the return policy for Fitness Superstore?

Fitness Superstore allows returns within 14 days from the time you received the product. To be eligible for a refund, you must contact us within 14 days and be prepared with your proof of purchase, order number, delivery date, and the reason for the return.

Important Exception: Heavy remanufactured commercial equipment (such as commercial treadmills, ellipticals, and strength machines) is NOT eligible for return once delivered. These items are covered by our comprehensive warranty and will be serviced/repaired rather than returned. See "Can I return remanufactured commercial equipment?" below.

Can I return remanufactured commercial equipment?

No. Heavy remanufactured commercial equipment is NOT returnable once delivered, except where a return is required by applicable law.

Due to the size, weight, and specialized nature of remanufactured commercial fitness equipment (including commercial treadmills, ellipticals, bikes, and strength machines), these products are serviced and repaired under warranty rather than returned for comfort preference, noise level, or minor cosmetic concerns.

Instead, these products are covered by our industry-leading warranty:

•If there is a defect or freight damage, we will first repair the issue or replace parts under warranty at no cost to you.

•Warranty service is coordinated by National Gym Service, our in-house service coordinator.

•You agree to work with us by providing photos, allowing technicians access to the equipment, and returning any requested parts.

•If, after reasonable attempts, a covered defect cannot be repaired so that the unit functions as described, we will work with you on an appropriate resolution, which may include a comparable replacement or other remedy, in our discretion.

Returns are not accepted for buyer's remorse, preference changes, or minor cosmetic imperfections on remanufactured commercial equipment.

What about cosmetic imperfections on remanufactured equipment?

Remanufactured commercial equipment may have minor cosmetic imperfections (for example: scratches, scuffs, touch-up paint, or color variations) that do not affect function. These characteristics are normal for remanufactured equipment and are not considered defects or grounds for a return or chargeback.

If you have a cosmetic concern at delivery, contact us within 7 days of delivery with photos. We will review your concern and, if appropriate, address it through repair parts, touch-up solutions, or other warranty service—not through returns.

Can I place my order on hold before it ships?

Yes. A hold request can be made any time before the product leaves the warehouse. If you need to delay your shipment for any reason, contact us as soon as possible.

Cancellation while the order is still on hold (i.e., before the product has left the warehouse) will result in a full refund with no restocking fee.

Once the product has left the warehouse, cancellations are no longer available and the standard Return Policy applies, including the 25% restocking fee and actual freight costs.

What if my freight delivery arrives damaged?

IMPORTANT: You must note ALL damage on the delivery receipt at time of delivery and report to us within 48 hours of delivery.

For freight deliveries (LTL/truck shipments):

•Inspect the packaging before signing the delivery receipt

•Note ANY damage on the delivery receipt – even if it's just "possible damage" or "carton crushed"

•Take photos of the packaging and any visible damage BEFORE opening

•Contact us within 48 hours of delivery with photos and description of damage

•Do NOT refuse delivery unless the product is completely destroyed – note damage and accept delivery

Resolution process: For damaged items, we will first attempt to repair the damage or send replacement parts under warranty. This is faster and more cost-effective than returning heavy freight items. If the damage is severe and cannot be repaired, we will work with you on a replacement or refund.

If you sign the delivery receipt without noting damage, freight damage claims become extremely difficult to process with the carrier, and you may be responsible for repair costs.

What happens if I receive a defective product?

Defective products are repaired under warranty – we do not accept returns for issues that can be fixed.

If you receive a product with a defect or malfunction:

•Contact us immediately at sales@fitnesssuperstore.com or +1-925-215-2927

•Provide photos/videos of the issue

•We will diagnose the problem and arrange for repair or replacement parts under warranty

•Warranty service is coordinated by National Gym Service, our in-house service coordinator

Why repair first? Most defects can be quickly resolved with a replacement part or minor repair – often faster than the return/refund process. Returning heavy fitness equipment is expensive and time-consuming. Our warranty service ensures you get a working product with minimal hassle.

For defects reported within 7 days of delivery: We will expedite the repair/parts process. If a defect is severe and unrepairable after reasonable attempts, we will discuss replacement or refund options.

How long do I have to ship my return after it's approved?

Returns must be shipped within 10 days of receiving return authorization.

Once your return is approved and you receive a Return Authorization (RA) number:

•You have 10 calendar days to ship the item back to us

•The RA number must be clearly marked on the outside of the package

•Use trackable, insured shipping and retain your tracking number

•If not shipped within 10 days, the return authorization is void and you will need to request a new RA (which may not be approved if outside the 14-day window)

Is there a restocking fee?

Yes. A 25% restocking fee applies to all approved returns, plus actual freight/shipping costs.

The restocking fee covers the costs associated with inspecting, testing, reconditioning, and restocking returned equipment. For freight shipments, actual freight costs incurred (both outbound and return) will also be deducted from your refund.

Example:

•Product price: $2,000

•25% restocking fee: $500

•Original freight to you: $200

•Return freight (your responsibility): $250

•Net refund: $1,300 ($2,000 - $500 restocking - $200 original freight)

What condition must returned products be in?

Returned products must be in their original condition, with original packaging and tags attached. Stickers on the product or packaging should remain intact. Fitness Superstore does not accept returns on items damaged by abuse, misuse, or improper installation.

Should original packaging be kept for returns?

Yes, you must retain the original packaging to qualify for a return. The product should be in its exact original state, with tags and stickers still intact. Alterations or removal of packaging labels will make the return ineligible.

Who pays the return shipping cost?

Return shipping is at your expense. Customers must prepay and insure the return shipping charges. We recommend using a trackable shipping method. Fitness Superstore is not liable for items lost or damaged in transit during return shipment.

Refunds exclude original shipping costs. If shipping was free on your original order, the actual shipping cost we incurred will be deducted from your refund.

How should goods be packed and returned to Fitness Superstore?

Products must be packed in their original packaging, with all tags and stickers intact. The product should be in new condition and free from any damage. If the packaging is altered or damaged, the return may not be accepted. Fitness Superstore reserves the right to inspect and verify that the product was returned in its original condition.

What is the return address?

Return Address:Fitness Superstore537 Stone Rd. STE FBenicia, CA 94510Receiving Hours: Monday–Friday, 8:00 am – 4:00 pm PST

What items cannot be returned?

The following items cannot be returned:

•Remanufactured commercial equipment (covered by warranty service instead)

•Items damaged by abuse, misuse, or improper installation

•Items obtained from unauthorized sources

•Custom-configured or special-order items

•Items with removed or altered packaging labels

•Installation or service fees (once service has been performed)

•Items not shipped back within 10 days of return authorization

How long does it take to process a refund?

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5-10 business days. The following deductions apply:

•25% restocking fee

•Original shipping/freight costs (if free shipping was provided)

•Any damage to product or packaging

Can I cancel my order?

Orders may be cancelled before shipment at no charge. If an order has already shipped, the standard return policy applies. Cancellation of custom or special orders may be subject to additional restocking fees or may not be possible.

What if my order was cancelled after dispatch?

If you cancel an order after it has been dispatched, return shipping is at your expense. Customers must prepay and insure the return shipping charges. The 25% restocking fee and any actual shipping/freight costs incurred will be deducted from your refund.

Contact Us for Returns

TJF Ventures LLC d/b/a Fitness Superstore537 Stone Rd. STE F, Benicia, CA 94510Phone: +1-925-215-2927 Email: sales@fitnesssuperstore.com

Contact - Fitness Superstore - Checkout