Blisslights Spright MOTION replacement remote control

After your payment is verified, it may take up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 12:00 P.M. EST will be shipped out the next business day.

U.S. ORDERS

For United States orders, delivery will take between 3-5 business days on average.

INTERNATIONAL ORDERS

For international orders, delivery times are between 3 - 10 business days on average. Please be patient with international orders as they will inevitably take longer to be delivered, allow at least 10 business days before reaching out to our customer support.

To check the shipping charges for different shipping methods or for international shipping, please add the items to your shopping cart and the shipping costs will be generated at the checkout page.

Duties, Taxes, Customs & Import Fees Your country's import duties, taxes and fees are not included. International orders are generally subject to local import duties and taxes (VAT). These fees will be due once the shipped goods arrive at the country of destination. You are responsible for import duties, taxes, and fees and for complying with the laws and regulations of the country of destination. Lasers & Lights, LLC does not have any responsibility on any additional charges that may apply.

Free U.S. Shipping Rules (All Free Shipping Types):

•Order value must be over $99 (not including tax)

•Qualifying items must be ordered via www.LasersandLights.com .

•Free shipping is for the 48 Contiguous States only.

•Excludes PO Boxes, Alaska, FPO/APO, Hawaii, Puerto Rico and Guam.

Free shipping is for lower 48 states in the continental US only (carrier of our choice).

To qualify for free shipping, orders must be greater than $49.99 and must be shipped to an address within the *contiguous 48 U.S. states*. Shipping addresses in Hawaii, Alaska, Puerto Rico or Guam, as well as P.O. Boxes are not included in this offer.

Delivery times for orders with free U.S. shipping generally take between 2-7 business days on average.

If you purchase multiple items, it is possible that your order will be shipped in separate packages.

We use multiple shipping carriers to deliver packages (USPS, FedEx, UPS, DHL) depending on your delivery location.

If an item is not available at one of our company warehouses, it will ship directly from the manufacturer. Most manufacturer’s ship out orders for us within 24 hours. However, it may take longer depending on the manufacturer’s product availability and schedule of shipment during the busy holiday season.

Orders that ship directly from the manufacturer may be shipped via a different shipping method than the method selected. Mixed manufacturer orders may ship separately from different locations and have separate tracking numbers. Generally, our manufacturers ship the same day the order is received or following business day. If you selected expedited shipping and paid a premium for that service and we are unable to provide expedited shipping then you will be refunded the difference in shipping costs.

SHIPPING POLICY DISCLAIMER:

We are not responsible for lost packages left by the carrier. If you will not be home to receive the package(s), we recommend for you to have the package held at a UPS, FedEx, or USPS hub station for pick-up. You will need to request this once the order has been placed. Please be aware that we will send an email with the tracking number to allow you to track the order online and get an estimated delivery date.

The quoted shipping times are an estimate from the shipping provider and are NOT guaranteed. The shipping times may be affected by weather, errors on the part of the courier, etc. Lasers & Lights, LLC cannot control the courier service once the order has been shipped.

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Our return policy is available for 30 days. If 30 days have gone by since your purchase was delivered, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unopened, unused, and in the same condition that you received it. It must also be in the original packaging.

Request for RMA, Return Merchandise Authorization, must be in writing and within 30 days of receipt of merchandise shop@lasersandlights.com.

Defective product return/refund will be subject to the warranty terms of the manufacturer, if within 30 days of receipt. Replacement is standard.

Return Merchandise Authorization (RMA) must be requested in writing to shop@lasersandlights.com.

Products received without an RMA will be returned to sender.

RMA shipping for authorized returns will be at the expense of the purchaser.

Warranty; vary by Manufacturer and from product to product. Purchasers will be responsible for shipping costs of returns under warranty or per terms of the Manufacturer. Purchasers will be directed to contact the manufacturer in most cases for warranty.

Repairs - some products are covered under warranty for repair rather than REPLACEMENT.

RG or RGB; Limited warranty of 90 days(from date of receipt) for “RG or RGB” multicolor lasers, a discount/credit may be given or product exchange may be made, within the 90-day time frame or product returned for evaluation for repair. Purchaser will be responsible for return shipping.

Restocking fee - A minimum 25% re-stocking fee will be deducted from ALL refunds or credits for returned items per authorized RMA.

Some products are non-returnable.

Custom OR special order products are not returnable.

Shipping; timing does not include weekends or holidays. Saturday delivery may be requested at the time of checkout in comments and an additional fee will be requested via email. Some areas do not allow Saturday delivery.

Overnight shipping is not provided.

Shipping/handling are not refundable on authorized returns or product replacement. We are not responsible for shipper’s delays or their errors on expedited orders. Ground shipping has no arrival guaranty. All orders are shipped insured with tracking. If a product arrives defective or damaged a claim with the shipper will be initiated for insurance and must be reported in writing to shop@lasersandlights.com.

Free shipping does not apply to returns. Purchaser is responsible for shipping costs related to returns, see above.

Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at shop@lasersandlights.com.

Sale items (if applicable) Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@lasersandlights.com and send your item to: Lasers and Lights - Exchanges 2829 Shannon Drive, Oakland, MI 48363 USA

Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping:

To return your product, you should mail your product to: Lasers and Lights- Returns 2829 Shannon Drive, Oakland, MI 48363 USA

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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