Balance Beam

Damages and Issues:Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Although our products are stain and water resistant, they are not stain or water proof and should not be submerged (such as in a washing machine) and caution should be used when using pigmented items on your mat. We are not responsible for any stains, marks, or discoloring that occurs after the product is used.

Returns + Exchanges: Returns and Exchanges can be processed by following the link in our footer. We happily accept unused mats in their original packaging. Returns are handled on a case-by-case basis, so please reach out with any questions. Once the product has been received and inspected at our facility we will process the refund." Refunds can only be credited to your original form of payment or a gift card. If the product was a gift, your credit will be issued as a Gathre eGift Card. Your account will be credited within 7 business days and, if you’ve ordered an exchange, your account will be charged for the difference of the new item. Shipping charges are never included in a refund. Although we do pay to have returns shipped back to us, customers will be charged a $5.95 restocking fee for all returns, this will be taken from your original form of payment. International orders, warehouse orders, sale items, and orders made with merchandise credit cannot be returned.

Regarding exchanges, you will be responsible for the shipping fee's on your exchanged item and any difference in pricing will be charged to your original form of payment. Your exchange will be processed electronically once your original item has arrived at our warehouse. If there are any issues with our portal or if you have any other questions, please feel free to contact us at hello@gathre.com

European Union 14 day cooling off period:Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.