Backrest Reading Pillow

Greetings from WedoPillows.com, your ultimate destination for top-tier pillows! Our commitment is to ensure an exceptional shopping journey for our esteemed customers across the UK. Dive into the specifics below to acquaint yourself with our meticulously crafted shipping policies, tailored to address all your delivery needs and ensure your utmost satisfaction.

Complimentary Shipping

Indulge in the luxury of complimentary shipping on every order placed through our user-friendly platform.

Dispatch Timeframe

Rest assured, your orders are handled with precision and care, undergoing processing within 1 to 3 business days before being swiftly dispatched. Should you require personalized assistance, our dedicated support team at support@wedopillows.com is readily available.

Delivery Timeline within the UK

Anticipate the arrival of your much-anticipated pillows within a prompt 3-5 days post-dispatch, courtesy of our reliable standard shipping service. Kindly note that orders are processed and dispatched exclusively on business days.

Please note that occasional delivery delays may occur due to factors beyond our control, such as unforeseen circumstances, carrier issues, international customs procedures, or address inaccuracies. If you experience a delay, please contact our customer support team. We are dedicated to providing updates and assisting you throughout the process.

Order Modifications

While we endeavor to accommodate alterations, kindly reach out to us promptly at support@wedopillows.com with your order number and pertinent details. Modifications are subject to availability within a 48-hour window from the time of order placement.

Expedited Orders

Regrettably, expedited rush orders are currently unavailable beyond our standard shipping options. Nevertheless, please be assured that we continuously strive to enhance our shipping services for your utmost convenience.

Incorrect Address Disclaimer

In the event of any shipping address discrepancies, we urge you to contact us immediately at support@wedopillows.com Subject to the order not having undergone processing or shipment, changes or cancellations may be accommodated.

Undelivered Packages

In the unlikely event that your tracking indicates delivery but the package is nowhere to be found, please reach out to us immediately with your order number and phone number for thorough investigation. Please bear in mind that once the order leaves our warehouse, our control over its delivery is limited.

Incorrect / Missing Items

Should you encounter any inconsistencies or missing items in your order, kindly notify us promptly via phone or email, providing your order number and pertinent details. We are steadfast in our commitment to promptly rectify such issues by dispatching the correct item(s).

Order Tracking

Upon processing and shipment, expect to receive comprehensive email, inclusive of a unique tracking number. Should you fail to receive this information, please do not hesitate to contact us for further assistance.

International Shipping

Excitingly, we extend our shipping services internationally. For precise details regarding shipping times to international destinations, feel free to reach out to our warm and accommodating support team.

For additional clarifications or insights into our shipping policy, do not hesitate to connect with us at support@wedopillows.com Your satisfaction remains our paramount concern, as at WedoPillows.com, we believe in delivering nothing short of excellence for your ultimate comfort and relaxation.

Contact - WedoPillows - Checkout

Welcome to WedoPillows.com, where your comfort is our commitment. We've meticulously designed a tailored return and refund policy to ensure your satisfaction with every purchase. Please take a moment to acquaint yourself with our guidelines below. Should you have any questions or require assistance, our dedicated customer support team is just an email away at support@wedopillows.com

At WedoPillows, we stand by the quality of our products and your satisfaction is our priority. We offer a comprehensive 30-day return or exchange window from the date of delivery. Rest assured, we want you to love your pillow as much as we do.

Returns and Exchanges

You have 30 days from the date of delivery to initiate a return or exchange. To be eligible, the item must remain in pristine, like-new condition, free from any signs of wear and tear. If the return or exchange is not due to our error or covered by our manufacturer's defect warranty, return shipping costs will be your responsibility.

Order Cancellation

Your satisfaction is important to us from the moment you place your order. You have the flexibility to request an order cancellation within 48 hours of placing your order. We'll do our best to expedite your cancellation request and issue a full refund promptly. Please contact our customer support team with your order details to initiate the cancellation process.

Damaged on Arrival

In the unlikely event that your product arrives damaged, please capture visual evidence of the damage and forward it to our customer support team at support@wedopillows.com Once verified, you'll have the option to receive a replacement at no extra cost or obtain a full refund.

Product Not Arrived

While we strive for prompt delivery within 3-5 days, there are external factors that may impact delivery times, such as weather conditions or customs delays. If your products fail to arrive within the initial 8 days, please allow for an additional grace period of up to 5 days. If your products do not arrive after a cumulative period of 13 days, we will issue a 100% refund.

Defective/Broken Manufacturer's Fault

We take pride in the quality of our products. If you discover a defect within 30 days of receiving the product, please reach out to us. We'll gladly provide you with a complimentary replacement or issue a full refund.

Change of Opinion

If you've had a change of heart, you have 30 days from the date of product receipt to initiate a return for unused items in their original packaging. Return shipping costs will be your responsibility. To begin the return process, please contact us at support@wedopillows.com

Exchange

You may initiate an exchange within 30 days of receipt for an unused product in its original packaging. Return shipping costs will be your responsibility. For assistance with exchanges, please contact our support team at support@wedopillows.com

Wrong Product

If you receive an incorrect item, please notify us within 30 days of delivery, accompanied by a photograph of the item received. We'll promptly replace the item at no additional cost or issue a full refund.

Refunds

Refunds will be processed via the original payment method used for the order. Expect to receive your refund within 4-7 business days after we receive the returned item. Additional processing time by your bank or credit card company may be required for the refund to reflect in your account.

For inquiries or order-related concerns, our customer service department is available at support@wedopillows.com Monday to Friday, 9 am - 6 pm (GMT).

Contact Us

For any assistance, reach out to us at support@wedopillows.com

This policy outlines procedures for returns, exchanges, cancellations, and scenarios involving product non-arrival, damage, defects, or receiving the wrong item. Your satisfaction is paramount to us, and we're committed to addressing any concerns promptly and efficiently.

Contact - WedoPillows - Checkout