Automatic adjustable watering drip

To accommodate the best possible customer experience, we offer 3 different service levels for shipping. Currently, we ship to 48 states in the United States (excluding Hawaii and Alaska).

Domestic Options:

Standard Flat Rate: 4-7 business days + fulfillment – Calculated at Checkout

Expedited: 2-3 business days + fulfillment – Calculated at Checkout

Rush: 1-2 business days + fulfillment – Calculated at Checkout

Delivery times are estimates and are not guaranteed, as shipments may be affected by weather-related delays or events outside of our control. We will use various carriers to provide the best possible shipping experience and fastest times.

Oasis Gardens guarantees all of our plants will arrive in a condition that will make your green space proud. We guarantee all of our plants for 30 days from the purchase date to be healthy and arrive in good condition. Note: In November-February this policy only applies to plants labeled "hardy." If you purchase a plant that is not hardy and it ships to, or ships through a freezing area, we cannot offer a replacement.

Order Fulfilment:

Generally, each order ships out with a processing time of 1-2 business days . Our commitment is to have the order processed and shipped by the end of the next business day. We fulfill orders Monday through Wednesday, excluding major US Holidays. Below are some typical dates that our warehouse is closed (dates are subject to change per year):

•Martin Luther King Day

•Memorial Day

•Independence Day

•Labor Day

•Thanksgiving Day

•Day After Thanksgiving

•Veterans Day

•Christmas Eve

•Christmas

•New Year's Eve

•New Year's Day

Signature Confirmation:

We mail all of our orders without a signature required. However, if the carrier still requires one, they will make 3 delivery attempts (excluding weekends and holidays) to acquire a signature. If you do not sign for the package, you will be responsible for any re-shipping fees.

Re-Shipping Fee:

If we are required to re-ship a package due to a failure to sign or incorrect information, you will be charged the following depending on your order:

•Small Plant: $15.95

•Medium Plant: $19.95

•Large Plant: $26.95

•Extra Large Plant: $32.95

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30 DAY HAPPINESS GUARANTEE

At Oasis Gardens, our mission is to inspire green spaces by connecting people with plants. We partner with local nurseries across the country to deliver healthy, happy plants to you and your loved ones. We strive to deliver our plants with best-in-class, secure and sustainable packaging, so your plant arrives looking just as good as it left.

Live plants are incredibly delicate, and some conditions are beyond our control, such as weather conditions and third-party shipping handlers. That is why we stand by our 30 Day Happiness Guarantee! If you are not happy with the arrival of your new plant friend, we want to make sure you get a replacement as soon as possible.

What is the 30 Day Happiness Guarantee?

We guarantee that you will receive a healthy and happy plant from us! If your plant arrives dead or damaged, our team will replace your plant to meet your satisfaction within 30 days of placing your order. If we cannot send an exact replacement, we will work with you to get another similar plant as soon as possible.

My plant arrived damaged; what do I do next?

Whether your plants arrived frozen, dead, ripped leaves, or otherwise not how you expected, we want to hear about it! Follow the steps below to get in touch with someone on our team.

•Take a picture of both the plant and the box.

•Please send us a message with the photo attached within 30 days of the delivery to info@oasisgardenstx.com.

My plant still hasn’t arrived; what do I do?

If you notice that your plant still hasn’t arrived within 5 days of your expected delivery date

•Check the tracking on your order confirmation email.

Please fill out our contact form or email info@oasisgardenstx.com so that we can make things right. Note: If the missing product is because of incorrect information submitted during your checkout, we, unfortunately, cannot provide a refund.

Can I get a refund?

While our first solution is always to replace your item, we will evaluate refunds on a case-by-case basis as each individual situation dictates.

Can I send my plant back?

Unfortunately, we are unable to accept physical returns of any kind. We are always happy to provide recommendations on how to attempt to revive a damaged plant or the best way to dispose of it below.

What should I do with my damaged plant?

Since we cannot accept physical returns, although we also hate dead plants, we recommend composting or disposing of them via your local green waste options.

If you have any other questions, please don’t hesitate to reach out at info@oasisgardenstx.com

Contact - Oasis Gardens - Checkout