Artificial Lemon Tree - Multiple Sizes

When will my order be processed? All orders are handled and shipped out from our warehouse depends on your location. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-2 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends. How long will it take to receive my order? Once you place your order, please allow 1-2 business days to process your orders. After that, it will take 7-10 business days for delivery in the United States, and 10-16 business days for international orders (depending on location). Will I be charged with customs and taxes? The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

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Returns and Exchanges Policy:

•Only items purchased directly from www.naturefaux.com are eligible for returns and exchanges.

•Returns and exchanges are applicable for orders shipped within the United States of America only; International orders are not accepted.

•Initiate a return within 14 days, ensuring all items are unused and returned in their original packaging.

•Items purchased with automatic discounts or discount codes are only eligible for merchandise credit to www.naturefaux.com in the form of a digital e-gift card. Sale items remain subject to the 14-day return window.

•Items marked as final sale cannot be returned or exchanged.

•To start a return, contact us at info@naturefaux.com or use the contact form on our website, and we will guide you through the next steps.

Shipping and Return Instructions:

•Upon requesting a return, a pre-paid return label will be provided.

•It is strongly recommended to use the provided label, as return shipping charges beyond our label are non-refundable.

•Drop off items at the designated courier service mentioned on the return label.

•Customers are responsible for securely packing the item(s) for return.

•Items must be unused and in their original packaging.

Refunds:

Upon receiving and inspecting your return, we will notify you of approval. Approved refunds for items in original condition, packaging, and unused will be processed within 1-3 business days to the original payment method. Discounted items will receive an e-gift card within 1-3 business days. Refund processing time in your bank or credit card statement may vary.

Damages:

We want to make things right in case you receive a damaged item. If this happens, please inspect your order when received and contact us within 2 days of delivery. We'll assess the issue and provide a replacement at no additional cost.

To ensure eligibility for a replacement, it is imperative to adhere to the specified steps outlined. Failure to do so may result in the inability to process your replacement.

1. Please take photos of all damaged items individually clearly showing the damage.

2. Please take photos of all the damaged items together to show the total count of damaged items all in one picture.

3. Take photos of the box in which the items were received in. If the box is damaged, please ensure that the damage is shown in the photo.

4. Photos must be E-mailed to info@naturefaux.com within 2 days of delivery.

Cancellation:

Cancel your order within 2 hours from the order date and time.

For any inquiries or concerns about our Return/Refund policy, feel free to contact us.

Thank you for choosing Nature Faux!

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