Altura Step Stool

UK Delivery

Please read these service guidelines in conjunction with our Terms & Conditions .

Products, which are held in stock, may be delivered within 2-5 working days of order. These are indicated when you select your requirements. Sofas and armchairs are made to order and take 6-8 weeks to arrive with you, although some items are in stock and can arrive faster. Please speak to one of our team who can advise you on stock levels.

Standard Delivery to most UK addresses is free of charge - though some exceptions apply, such as some Highlands & Islands addresses and non-UK mainland addresses. Please contact us if you think your address may fall under one of the exceptions above.

•* Standard Delivery refers to parcel or one-person kerbside delivery - no assembly.

•** White Glove Delivery refers to two-person white glove delivery and assembly in a room of your choice.

Click & Collect is available for some items from our London showroom or Horsham warehouse. You will be offered this option in the checkout if your order is available for collection.

Please note: Delivery is available Monday-Friday only.

Important information re. access: The customer is responsible for ensuring that access to the address is suitable for delivery of the order. For example, doorways should be large enough to receive the goods, ample space to manoeuvre the items through the property is required and parking should be available outside, for successful delivery. If in doubt, we recommend a full site survey is conducted prior to placing your order. Case Furniture will not be liable to pay for any additional charges or damages caused to your goods or property due to access restrictions.

Where the property access is restricted (e.g. 2nd floor or higher, no lift or narrow stairwells) delivery could incur additional charges and the customer should notify us of all details when placing the order. Case Furniture will not accept cancellations on the grounds of access issues that were not declared at the time of placing your order.

Channel Islands & Northern Ireland Delivery

Order value

Standard Delivery*

£0 – £499.99

£29.95

£500 – £999.99

£49.95

£1000+

£69.95

* Standard Delivery refers to one-person kerbside delivery - no assembly.

Please note: Delivery is available Monday-Friday only.

Important information re. access: Our standard delivery service is one-person kerbside delivery. This means your order will be delivered to the nearest accessible point outside your property (e.g. kerb, driveway, or building entrance). No assembly, unpacking, or room-of-choice service is included.

The customer is responsible for ensuring that the delivery location is accessible for the delivery vehicle (sufficient parking, clear access, no restrictions on size/weight). Drivers are not insured or required to enter private properties.

Case Furniture will not be liable to pay for any additional charges or damages caused to your goods or property due to access restrictions.

Europe Delivery

Important information for EU customers: All VAT and import duties are included in the price you see at checkout. The shipping price bands are below.

Products, which are held in stock, may be delivered within 3 weeks of order. These are indicated when you select your requirements. Sofas and armchairs are made to order and take up to 8 weeks to arrive with you, although some items are in stock and can arrive faster. Please speak to one of our team who can advise you on stock levels.

The cost of your delivery is automatically calculated at the checkout. It is based on the total order value of products being purchased.

FRANCE

Order value

Standard Delivery*

€0 to €2 999.99

€3 9.95

€3 000 +

€0

* Standard Delivery refers to one-person kerbside delivery - no assembly.

WESTERN EUROPE

Western Europe includes: Belgium, Germany, Italy, Monaco, Portugal, Spain. All other European countries are covered by our International Delivery policy.

Order value

Standard Delivery*

€0 to €999.99

€5 9.95

€ 1000+

€6 9.95

* Standard Delivery refers to one-person kerbside delivery - no assembly.

Please note: Delivery is available Monday-Friday only.

Important information re. access: Our standard delivery service is one-person kerbside delivery. This means your order will be delivered to the nearest accessible point outside your property (e.g. kerb, driveway, or building entrance). No assembly, unpacking, or room-of-choice service is included.

The customer is responsible for ensuring that the delivery location is accessible for the delivery vehicle (sufficient parking, clear access, no restrictions on size/weight). Drivers are not insured or required to enter private properties.

Case Furniture will not be liable to pay for any additional charges or damages caused to your goods or property due to access restrictions.

Ireland Delivery

Important information for Irish customers: All prices displayed are exclusive of VAT and duties. These charges will be collected by the shipper upon delivery.

Delivery Times:

•In-stock Products: Aim to deliver within 4 weeks of order.

•Made-to-Order Sofas and Armchairs: Aim to deliver within 8 weeks. Some items may be in stock for faster delivery.

Please contact our team for stock level inquiries.

Order value

Standard Delivery*

€0 to € 499.99

€4 9.95

€ 500 to € 999.99

€5 9.95

€ 1000 +

€6 9.95

* Standard Delivery refers to one-person kerbside delivery - no assembly.

Please Note:

•Deliveries are available Monday-Friday only.

•Irish deliveries do not include customs & clearance fees, duties & taxes, road tax or freight forwarder admin fees. These are payable by the customer to the shipping company prior to delivery.

•Failure to pay these fees will result in delays, and the goods may be returned, incurring further costs. Unfortunately, we are unable to process these payments on your behalf.

•Please ensure you are familiar with your country's importing rules and regulations and if you are unsure please contact your local customs office for more information.

Important information re. access: Our standard delivery service is one-person kerbside delivery. This means your order will be delivered to the nearest accessible point outside your property (e.g. kerb, driveway, or building entrance). No assembly, unpacking, or room-of-choice service is included.

The customer is responsible for ensuring that the delivery location is accessible for the delivery vehicle (sufficient parking, clear access, no restrictions on size/weight). Drivers are not insured or required to enter private properties.

Case Furniture will not be liable to pay for any additional charges or damages caused to your goods or property due to access restrictions.

United States of America

We deliver to the USA via freight partners. You will receive email confirmation once your item has been dispatched from our warehouse.

Delivery Times

In-stock items (shipping from the UK): We aim to deliver these within 2-4 weeks of the order being placed. This may be affected by transit and customs clearance.

Out of stock items: please email us at info@casefurniture.com and one of our team will provide you with an up to date quote.

We will deliver to kerbside or doorstep, on-site installation is not currently available for USA orders.If an item cannot be delivered it will be returned to our warehouse and a delivery return fee may be charged.

Taxes, duties & import: We ship items Delivered Duty Paid (DDP) so Taxes, duties and local fees (customs, clearance, quarantine/fumigation where applicable) are not payable by the customer unless otherwise states.

Access: Where property access is restricted (e.g., second floor or higher with no service elevator, narrow stairwells, or specific building delivery time-slots), delivery may incur additional charges. Please notify us of all details when placing your order. Case Furniture will not accept cancellations on the grounds of access issues that were not declared at the time of placing your order.

Damages, shortages & claims: Where possible please inspect your items on arrival. If damage is visible, ask the driver to note it and take photos.

For information on returns and refunds please visit our Refund Policy page .

International Delivery

For international shipments, special requests, large order quotes or any other enquiries please email us at info@casefurniture.com.

We make it easy to shop from any country with:

Prices in Dollars, Euros or Pound Sterling

Low international shipping rates

If an item cannot be delivered it will be returned to our warehouse and a delivery return fee may be charged.

In rare cases where we encounter a stock error, an item may not be available. We will notify you and an alternative delivery date will be offered.

Bulky, multiple-item orders and oversized goods, such as lounge chairs, stools, shelving, chairs, armchairs, large lamps, sofas, sideboards or tables, need to be transported by a freight forwarder specialist, often travelling by sea freight. The freight costs depend on the value of the goods, their weight/volume and the country of delivery. The delivery timescales for these items can range from 30 to 45 days in some cases. Preparation of export documentation can sometimes cause delays (approximately 5-10 working days) whilst goods are awaiting dispatch from the Case Furniture warehouse, we do our very best to keep delays to a minimum.

International deliveries do not include customs & clearance fees, duties & taxes, road tax or quarantine and fumigation fees which are payable by the customer prior to delivery. Failure to make payment will result in delays (unfortunately we are unable to process this payment on your behalf) and ultimately the return of the goods and further costs accrued.

Please ensure you are familiar with your country's importing rules and regulations before placing your order. If you are unsure please contact your local customs office for more information.

All international deliveries are kerbside only and the delivery company will require assistance unloading larger items. Our ‘White Glove’ on-site installation service is not currently available for international orders.

Customers in Australia, Canada, Hong Kong, New Zealand, Singapore should visit their local stockist to order.

Please note: Delivery is available Monday-Friday only.

Contact - Case Furniture - Checkout

We hope you are delighted with your purchase from Case Furniture. However, if you would like to return any items or your purchase is unsuitable (certain restrictions apply), we are happy to provide a refund or exchange assuming that the goods are still in their original packaging and in a fully resaleable condition.

Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. If your order consists of multiple goods, the 14 days runs from when you get the last of your products. This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to send the goods back to us.

In order to arrange a refund, return or exchange, you will need to contact us by emailing info@casefurniture.com or call +44 (0)20 8870 4488. You will receive a reply with a returns authorisation and instructions on how to proceed with the product return.

All goods returned must be in a perfect and saleable condition with original product packaging and instructions where appropriate. If the goods do not reach us in a perfect and saleable condition, and in their original packaging, then your right to a full refund may be affected.

If returning by post, the parcel and its contents are your responsibility until they are received by us. The cost of returning the goods is at your expense. You can either return the order to us, or we can arrange the return for you and you will be charged at our couriers’ rate. Please contact us at info@casefurniture.com if you require an accurate return quote. This does not affect your statutory rights.

We recommend using a registered postal service and retaining the proof of postage as we may require signed proof of delivery. We are not responsible for returned goods being lost or damaged in transit.

Refunds are processed once the returned item arrives at our warehouse and passes inspection. If you choose to manage return shipping yourself, it remains your responsibility to ensure the item is packaged adequately.

For purchases made from a voucher can only be refunded as a voucher. Vouchers are not exchangeable for cash, credit, or any other form of monetary value.

Restrictions

Case Furniture reserve the right to refuse a refund or deduct up to 20% of the original selling price from the refund amount, if we find that the product has been returned to us in a condition that is unsuitable for resale. Made to order products or customised items, such as upholstered chairs and sofas are not eligible for refunds unless they are proven to be faulty.

We are unable to offer a refund or exchange on gift coupons.

Damaged/Faulty Goods

In the unlikely event that your order arrives damaged, please email info@casefurniture.com or call +44 (0)20 8870 4488 immediately. We advise you to check your purchase as soon as it is delivered.

We will then arrange for a collection of the goods and organise a replacement to be sent out to you at the earliest opportunity.

Wood appearance

We supply high-quality furniture grade wood. This may vary for grain, colour, knots and other markings. We do our best to select and match as appropriate but we cannot accept returns on the basis of natural variations. Any special requirements for colour, matching, etc. must be provided in writing.

Wood warpage, shrinkage, and dimensional changes

Wood is an active material, in that it is known to have dimensional changes depending upon moisture, temperature, humidity etc.

We purchase and supply furniture grade 1 wood which has been dried to correct moisture content but sometimes warpage, shrinkage etc, can still occur, especially when the furniture is shipped to drier climates from where it was made. We will accept returns if the timber was not appropriately dried but we cannot accept returns that stem from climactic differences. Should movement occur in the wood addressing issues of temperature and moisture usually resolves the issue.

Access

The customer is responsible for ensuring that access to the address is suitable for delivery of the order. For example, doorways should be large enough to receive the goods, ample space to manoeuvre the items through the property is required and parking should be available outside, for successful delivery. If in doubt, we recommend a full site survey is conducted prior to placing your order. Case Furniture will not be liable to pay for any additional charges or damages caused to your goods or property due to access restrictions.

Where the property access is restricted (e.g. second floor or higher, no lift or narrow stairwells) delivery could incur additional charges and the customer should notify us of all details when placing the order. Case Furniture will not accept cancellations on the grounds of access issues that were not declared at the time of placing your order.

EU Withdrawal Order

Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. If your order consists of multiple goods, the 14 days runs from when you get the last of your products. This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to send the goods back to us.

All goods returned must be in a perfect and saleable condition with original product packaging and instructions where appropriate. If the goods do not reach us in a perfect and saleable condition, and in their original packaging, then your right to a full refund may be affected.

If returning by courier, the packaging and its contents are your responsibility until they are received by us. The cost of returning the goods is at your expense including transport, duties and import charges.

Please use the online order withdrawal form below or email info@casefurniture.com

https://casefurniture.com/pages/eu-withdrawal-form

Contact - Case Furniture - Checkout