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Return and Refund Policy Hospitality Worldwide Pty Ltd ABN: 48 664 852 000Effective Date: 08/01/2023

At Hospitality Worldwide Pty Ltd , we are committed to delivering exceptional service and customer satisfaction. This Return and Refund Policy outlines the terms under which returns, cancellations, and refunds are processed.

1. Service-Based Transactions

As a company operating within the hospitality industry, many of our offerings are service-based (e.g. bookings, reservations, event planning). These services are typically non-refundable once confirmed, unless otherwise stated in a specific agreement or package terms.

1.1 Cancellations by the Customer

Accommodation/Booking Services: Cancellations made more than [30 days] prior to the scheduled service may be eligible for a full or partial refund, subject to any third-party supplier or partner terms.

Non-Refundable Services: Certain promotional offers, peak-season bookings, or custom services may be marked as non-refundable at the time of booking.

1.2 Cancellations by Hospitality Worldwide Pty Ltd

In the unlikely event that we must cancel a confirmed booking or service, we will:

Offer an alternative service of equal or greater value, or

Issue a full refund to the original method of payment

2. Product Sales (If Applicable)

If we provide tangible products (e.g. hospitality supplies, gift vouchers, merchandise):

2.1 Returns

Products may be returned within 14 days of purchase if they are unused, in original condition, and accompanied by proof of purchase.

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

2.2 Refunds

Once a return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 7-10 business days to the original payment method.

3. Force Majeure

We are not liable for cancellations, delays, or changes due to events outside of our control, including but not limited to natural disasters, pandemics, government actions, or other force majeure events.

4. How to Request a Refund

All refund or cancellation requests must be submitted in writing to:

Email: admin@hospitalityworldwide.com.au

Please include:

Booking or order number

Full name and contact details

Reason for the request

Any supporting documentation

5. Dispute Resolution

If you are unsatisfied with the resolution offered, we encourage you to contact our customer service team. If a resolution cannot be reached, you may lodge a complaint with relevant consumer protection authorities in your state or territory.

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