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Thank you for shopping with us! We are committed to processing and shipping your order as quickly and efficiently as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment has been received.

Orders are processed Monday through Friday, excluding holidays.

During peak seasons, promotions, or holidays, processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location, selected shipping method, and package weight.

Estimated delivery times:

Standard Shipping: 3–7 business days

Expedited Shipping: 2–3 business days (where available)

Express Shipping: 1–2 business days (where available)

Please note that delivery estimates are not guaranteed and may vary due to weather, carrier delays, or other circumstances beyond our control.

Order Tracking

Once your order ships, you will receive an email containing your tracking number. Tracking information may take up to 24 hours to become available.

Shipping Delays

While we work hard to ensure timely delivery, we are not responsible for delays caused by shipping carriers, severe weather, customs processing, or other unforeseen events.

Incorrect Shipping Address

Please verify your shipping address before placing your order.

If an incorrect address is provided, contact us immediately. If your order has not yet shipped, we will do our best to update the address. Once an order has shipped, we cannot guarantee changes can be made.

Orders returned due to an incorrect or undeliverable address may require additional shipping charges for reshipment.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.

We will work with the shipping carrier to investigate and help resolve the issue as quickly as possible.

International Shipping

International shipping is available to select countries.

Customers are responsible for any applicable customs duties, import taxes, VAT, or other fees required by their country. These charges are not included in the purchase price or shipping cost.

Delivery times for international orders vary by destination.

Partial Shipments

In some cases, orders containing multiple items may ship separately to ensure the fastest possible delivery. If this occurs, you will receive separate tracking information for each shipment.

Shipping Restrictions

Some products may have shipping restrictions based on local, state, or federal regulations. If we are unable to ship an item to your location, we will notify you and issue a refund for the affected item if necessary.

Questions?

If you have any questions about your order or shipping, please contact our customer support team. We are happy to help.

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at support@thedailyitems.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at support@thedailyitems.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@thedailyitems.com.

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